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Technical Account Manager
AccountManagementCrossing
AccountManagementCrossing
US-Georgia-Atlanta
Technical Account Manager
Full Time
RedPrairie's success lies in its revolutionary ability to address companies' consumer-driven supply chain challenges - end-to-end - providing competitive advantage and the most efficient supply chain systems in the world. We employ the best and the brightest in the software industry. Our employees work in a challenging environment focused on creating and delivering world class products and customer value. RedPrairie has a casual, fun atmosphere in which working hard and playing hard go hand in hand. We look for self starting, professional individuals that are interested in pushing themselves to do the best possible job they can do. We're looking to grow our team with more talented individuals - are you up for the challenge? Technical Account Manager The Technical Account Manager will be responsible for driving day-to-day client success, delivery and operational efficiency for a group of clients within a specified market. This position requires working closely with clients at the support- and management-levels, as well as driving internal consulting, development, support and hosting management to the highest levels of client service. Responsibilities: - Ensure RedPrairie effectively delivers software support services to achieve client success - Manage day-to-day client requests for assistance beyond support calls - Ensure client issues are managed and resolved, working very closely with the LIVE Team. - Primary contact for customer escalations - Ensure high degree of client satisfaction, pave the way for reference requests - Work with LIVE Team Leads to manage and monitor SLAs - Develop and maintain relationships with clients - Maintain master issues list and regularly communicate status to client (leveraging internal tracking systems and tools) - Ensure proper Help Desk Certification/Training and Hosting Certification for self-hosted clients - Help drive Product Development priorities based on client needs - May manage short-term, post-implementation projects which are outside the scope of/timing of consulting engagements.
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