Vice President Solutions Development Resumes in US-Pennsylvania-Philadelphia: Louise

Vice President Solutions Development Resume

Contact Candidate

Name:

Louise

Location:

US-Pennsylvania-Philadelphia

Experience:

Most Recent Job Title:

Vice President Solutions Development

Objective:

To help organizations and people achieve their performance goals by facilitating communication in projects, teams, and day-to-day interactions.

Resume Text:

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Employment

CAREER SYSTEMS INTERNATIONAL (CSI), WAYNE, PA; OCTOBER 2007 – FEBRUARY 2009

Vice President Solutions Delivery

Overview:

• Managed and directed up to 30 Associate Consultants who provided direct training and consulting services for CSi clients.

Accomplishments:

• Successfully transitioned 100% of Associate Consultants from Independent Contractor status to part-time employees.

• Developed and organized annual CSi Sales and Associate meeting with a high approval rating from participants.

• Created new team and processes for working with clients on project implementation which resulted in improved communication, better costing of projects and improved implementation of client solutions.

• Researched and established a Learning Management System (LMS) used for scheduling workshops and Associate Consultants that resulted in a significant reduction in deployment errors.

ACHIEVEGLOBAL, WAYNE, PA; OTTAWA, ON; LONDON, UK; HALIFAX, NS; APRIL 1988 – SEPTEMBER 2007

Regional Training Manager, Northeast Region; Training Performance Consultant;, Account Executive

Overview:

• Managed the day-to-day hiring, development and coaching for 20 part-time Training Performance Consultants (TPCs) who delivered training solutions to AchieveGlobal clients.

• Successfully delivered training programs in sales and sales coaching, leadership skills and customer service for clients in a variety of industries throughout the U.S., Canada and Europe.

• Ensured quality delivery of programs for clients through providing content expertise to internal sales force in the role of Subject Matter Expert.

Accomplishments:

• Finalized the development of an internal sales training process that increased the effectiveness of new salespeople in meeting the needs of AchieveGlobal clients.

• Trained staff and established Master Training standards for partner in Poland which contributed to operation exceeding growth targets for first five years in business.

• Increased response rate of completing Level 1 evaluations by 70% through improved processes and communication with TPCs.

• Increased regional training support following needs assessment through hiring, orientation and on-going training.

• Implemented a performance review program with 100% of TPCs being reviewed.

• Recruited, hired and trained new TPCs to meet the increasing demands of AchieveGlobal clients.

• Partnered with peers to develop and deliver a new TPC orientation program that increased new TPC satisfaction.

CANADIAN RED CROSS, OTTAWA, ON; 1994

Change Management Leader

Overview:

• Delivered change management training programs to the survivors of a major downsizing initiative, including MBTI.

Accomplishments:

• Increased morale level in remaining staff through facilitation or sessions, and individual coaching for participants.

CHRYSLER CANADA, OTTAWA, ON; JULY 1992 – JULY 1994

Customer Service Trainer

Overview:

• Delivered training programs in customer service as part of Lee Iacocca’s Customer One Initiative.

Accomplishments:

• Competed with 30 candidates for position, and was selected as one of four facilitators.

• Re-wrote the facilitator material that resulted in increasing participant involvement during the training, versus only a presentation.

PRINCESS HOUSE CANADA, DARTMOUTH, NS; NOVEMBER 1987 – DECEMBER 1991

Sales Manager, Sales Representative

Overview:

• Created sales network for retail in-home sales of decorative crystal.

Accomplishments:

• Achieved top sales for team in Canadian Maritime region.

INSURANCE: PRINCIPAL FINANCIAL GROUP, PORTLAND, OR; MUTUAL OF NEW YORK LIFE INSURANCE, BOSTON, MA; JUNE 1983 – JULY 1987

Group and Pension Representative, Pension Administration

Overview:

• Sold/serviced employee benefit plans, including direct client support through a broker network.

Accomplishments:

• Achieved top sales award as part of first year cohort.

• Contributed to top regional sales results in all years in position.

COMMUNITY HEALTH ORGANIZATIONS: COWLITZ COUNTY WOMEN’S HEALTH CLINIC, LONGVIEW, WA; HEALTH SYSTEMS AGENCY, LONGVIEW, WA AND NORTH PLATTE, NE; AUGUST 1977 – MAY 1983

Executive Director, Regional Coordinator

Overview:

• Managed the day-to-day operations of $500,000 health care clinic, which included the hiring and training of a staff of 10.

• Oversaw the public relations and fundraising for the clinic, including working with United Way.

• Coordinated all local health planning activities through schools and community health agencies.

Accomplishments:

• Acquired new premises for clinic, including project managing renovations, contract and move.

• Increased funding from United Way.

Education

UNIVERSITY OF CALGARY

Master in Continuing Education, Workplace Learning (course work), 2000-2003

• E-learning combined with face-to-face sessions, focus on Organizational Development, Instructional Design, Adult Learning, Distance Learning

UNIVERSITY OF WASHINGTON

Master in Public Health (course work), 1980-1983

UNIVERSITY OF NEBRASKA

Bachelor of Science, Community Health Education, 1973-1977

Computer Skills Education

PROFICIENT IN WORK, EXCEL, POWERPOINT

MANAGED DATA USING LMS, CRM

CONDUCT ON-LINE MEETINGS/TRAINING VIA WEBEX, GO-TO-MEETING, DIM-DIM

Certifications

ACHIEVEGLOBAL: Master Trainer: Achieving Superior Sales Performance (Develop, Deliver, including Winning Account Strategies); Achieving Results through Genuine Leadership (Direct, Develop, Deliver); Achieving Stellar Service Experiences (Direct, Develop, Deliver).

CAREER SYSTEMS INTERNATIONAL : Trainer: Love ‘Em or Lose ‘Em; Satisfaction Power, Career Power, Career Power for Coaches, Career Coaching for Managers

Community Service

NEXT STAGE COMMUNITY THEATRE, BATH UK

Costume Director

BEREAVEMENT SUPPORT OF OTTAWA ONTARIO

Board of Directors

CANADIAN ASSOCIATION OF UNIVERSITY WOMEN, OTTAWA, ONTARIO

Board of Directors

AMERICAN ASSOCIATION OF INSURANCE WOMEN, PORTLAND, OREGON

District and Regional Speaking Contest winner, 1986

COWLITZ COUNTY WASHINGTON COMMUNITY THEATRE

Actor and Costume Manager

Recommendations on LinkedIn.com

Dual Citizenship: US and Canada

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