Vice President Solutions Development Resumes in US-Pennsylvania-Philadelphia: Louise

Vice President Solutions Development Resume

Contact Candidate

Name:

Louise

Location:

US-Pennsylvania-Philadelphia

Experience:

Most Recent Job Title:

Vice President Solutions Development

Objective:

To help organizations and people achieve their performance goals by facilitating communication in projects, teams, and day-to-day interactions.

Resume Text:

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EmploymentrnCAREER SYSTEMS INTERNATIONAL (CSI), WAYNE, PA; OCTOBER 2007 – FEBRUARY 2009rnVice President Solutions DeliveryrnOverview: rn• Managed and directed up to 30 Associate Consultants who provided direct training and consulting services for CSi clients. rnAccomplishments:rn• Successfully transitioned 100% of Associate Consultants from Independent Contractor status to part-time employees. rn• Developed and organized annual CSi Sales and Associate meeting with a high approval rating from participants. rn• Created new team and processes for working with clients on project implementation which resulted in improved communication, better costing of projects and improved implementation of client solutions. rn• Researched and established a Learning Management System (LMS) used for scheduling workshops and Associate Consultants that resulted in a significant reduction in deployment errors. rnrnACHIEVEGLOBAL, WAYNE, PA; OTTAWA, ON; LONDON, UK; HALIFAX, NS; APRIL 1988 – SEPTEMBER 2007rnRegional Training Manager, Northeast Region; Training Performance Consultant;, Account ExecutivernOverview: rn• Managed the day-to-day hiring, development and coaching for 20 part-time Training Performance Consultants (TPCs) who delivered training solutions to AchieveGlobal clients. rn• Successfully delivered training programs in sales and sales coaching, leadership skills and customer service for clients in a variety of industries throughout the U.S., Canada and Europe. rn• Ensured quality delivery of programs for clients through providing content expertise to internal sales force in the role of Subject Matter Expert.rnAccomplishments:rn• Finalized the development of an internal sales training process that increased the effectiveness of new salespeople in meeting the needs of AchieveGlobal clients. rn• Trained staff and established Master Training standards for partner in Poland which contributed to operation exceeding growth targets for first five years in business. rn• Increased response rate of completing Level 1 evaluations by 70% through improved processes and communication with TPCs. rn• Increased regional training support following needs assessment through hiring, orientation and on-going training. rn• Implemented a performance review program with 100% of TPCs being reviewed. rn• Recruited, hired and trained new TPCs to meet the increasing demands of AchieveGlobal clients. rn• Partnered with peers to develop and deliver a new TPC orientation program that increased new TPC satisfaction. rnrnCANADIAN RED CROSS, OTTAWA, ON; 1994rnChange Management LeaderrnOverview:rn• Delivered change management training programs to the survivors of a major downsizing initiative, including MBTI. rnAccomplishments:rn• Increased morale level in remaining staff through facilitation or sessions, and individual coaching for participants. rnrn rnCHRYSLER CANADA, OTTAWA, ON; JULY 1992 – JULY 1994rnCustomer Service TrainerrnOverview:rn• Delivered training programs in customer service as part of Lee Iacocca’s Customer One Initiative. rnAccomplishments:rn• Competed with 30 candidates for position, and was selected as one of four facilitators. rn• Re-wrote the facilitator material that resulted in increasing participant involvement during the training, versus only a presentation. rnrnPRINCESS HOUSE CANADA, DARTMOUTH, NS; NOVEMBER 1987 – DECEMBER 1991rnSales Manager, Sales RepresentativernOverview:rn• Created sales network for retail in-home sales of decorative crystal. rnAccomplishments:rn• Achieved top sales for team in Canadian Maritime region. rnrnINSURANCE: PRINCIPAL FINANCIAL GROUP, PORTLAND, OR; MUTUAL OF NEW YORK LIFE INSURANCE, BOSTON, MA; JUNE 1983 – JULY 1987rnGroup and Pension Representative, Pension AdministrationrnOverview:rn• Sold/serviced employee benefit plans, including direct client support through a broker network. rnAccomplishments:rn• Achieved top sales award as part of first year cohort.rn• Contributed to top regional sales results in all years in position. rnrnCOMMUNITY HEALTH ORGANIZATIONS: COWLITZ COUNTY WOMEN’S HEALTH CLINIC, LONGVIEW, WA; HEALTH SYSTEMS AGENCY, LONGVIEW, WA AND NORTH PLATTE, NE; AUGUST 1977 – MAY 1983rnExecutive Director, Regional CoordinatorrnOverview:rn• Managed the day-to-day operations of $500,000 health care clinic, which included the hiring and training of a staff of 10. rn• Oversaw the public relations and fundraising for the clinic, including working with United Way. rn• Coordinated all local health planning activities through schools and community health agencies.rnAccomplishments:rn• Acquired new premises for clinic, including project managing renovations, contract and move.rn• Increased funding from United Way. rnrnEducationrnUNIVERSITY OF CALGARYrnMaster in Continuing Education, Workplace Learning (course work), 2000-2003rn• E-learning combined with face-to-face sessions, focus on Organizational Development, Instructional Design, Adult Learning, Distance LearningrnUNIVERSITY OF WASHINGTONrnMaster in Public Health (course work), 1980-1983rnUNIVERSITY OF NEBRASKArnBachelor of Science, Community Health Education, 1973-1977rnrnComputer Skills EducationrnPROFICIENT IN WORK, EXCEL, POWERPOINTrnMANAGED DATA USING LMS, CRMrnCONDUCT ON-LINE MEETINGS/TRAINING VIA WEBEX, GO-TO-MEETING, DIM-DIMrnrnCertificationsrnACHIEVEGLOBAL: Master Trainer: Achieving Superior Sales Performance (Develop, Deliver, including Winning Account Strategies); Achieving Results through Genuine Leadership (Direct, Develop, Deliver); Achieving Stellar Service Experiences (Direct, Develop, Deliver).rnCAREER SYSTEMS INTERNATIONAL : Trainer: Love ‘Em or Lose ‘Em; Satisfaction Power, Career Power, Career Power for Coaches, Career Coaching for ManagersrnrnCommunity ServicernNEXT STAGE COMMUNITY THEATRE, BATH UKrnCostume Director rnBEREAVEMENT SUPPORT OF OTTAWA ONTARIOrnBoard of DirectorsrnCANADIAN ASSOCIATION OF UNIVERSITY WOMEN, OTTAWA, ONTARIO rnBoard of DirectorsrnAMERICAN ASSOCIATION OF INSURANCE WOMEN, PORTLAND, OREGON rnDistrict and Regional Speaking Contest winner, 1986 rnCOWLITZ COUNTY WASHINGTON COMMUNITY THEATRErnActor and Costume Manager rnrnRecommendations on LinkedIn.com rnrnDual Citizenship: US and Canadarn

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