Operations Management Resumes in US-California: Everett

Operations Management Resume

Contact Candidate

Name:

Everett

Location:

US-California

Experience:

Most Recent Job Title:

Operations Management

Objective:

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Resume Text:

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EVERETT MICHAEL WILLIAMS

OPERATIONS MANAGEMENT

Highly motivated and goal-oriented professional, with demonstrated leadership and expertise, distinguished performance in customer service, team development, human resources management, sales, and budget planning operations. Demonstrate 20 years of comprehensive skills in operations and management. Outstanding leadership, organizational, time management, and analytical skills. Known for exceptional interpersonal and written communications skills; adept to relate effectively with diverse population at all levels within and outside the organization.

CORE COMPETENCIES

- Multimillion dollar P&L Management

- Highly Organized and Strong Analytical Abilities

- Team Building and Staff Retention

- Risk Management & Inventory Control

- Facility Management

- Sales and Merchandising Analysis

- Human Resource Management

- Quality Control and Regulatory Compliance

- Cost Reduction and Budgeting

- Revenue Goal/Growth Attainment

- Problem Resolution and Decision Making

- Articulate Oral and Written Communication

SUMMARY OF EXPERIENCE

OPERATIONS MANAGEMENT

- Oversaw diverse duties that include outsourcing and supervision of various store operations, sales management, retention, human resources, profit and loss management, budget and inventory checking, and staff development

- Checked and guaranteed proper scheduling of all departments including daily point-of-sale (POS) and created break schedules for all employees; administered payroll projections, productivity, and controllable expenses in relation to sales trend

- Supervised balancing of monies, audited all processes including money handling, merchandise control, personal files and safety, and verifies bank deposits

- Led freight and merchandising processes as well as guaranteed adherence with all building and safety requirements

- Interviewed potential employees, assessed application qualifications, and provided intensive training to provide superior customer service and maintain store integrity

- Analyzed and reviewed all corrective, promotional, and performance reviews by management staff to motivate associates to serve and maintain high customer service

- Resolved various operational problems through constant meeting with loss prevention managers to investigate regarding potential internal theft, cash shortages, and shrinkage of sales trends

- Reviewed and checked financial reports and payroll as well as implemented adjustments to meet financial goals

CUSTOMER SERVICE MANAGEMENT

- Ensured proper merchandising in all departments and that shelves and fixtures were stocked and filled to capacity for easy customer access as well as to provide a variety of product choices to clients

- Supervised maintenance teams to ensure cleanliness of entire store from carpet, floors, windows, fitting rooms, and restrooms

- Provided superior customer assistance and recommended various merchandise through extensive product knowledge and familiarity

- Consistently checked and inspected with customer service managers in each department to ensure high standard customer service of all staff including all cashiers, customer service desk, and sales floor team members

- Inspected all vender service and checked expiration and package damages of products to ensure compliance with heath and food safety guidelines

- Coached and trained team in customer interaction behaviors to maintain online customers, achieving high customer service survey score, and included in top 10 utmost customer service

SALES ADMINISTRATION

- Managed overall product flow through merchandising, promotions, and driving sales

- Worked collaboratively with sales team in recovering store, stocking shelves, and providing utmost customer service to all valued clients to achieve company sales revenue

- Effectively facilitated sales orientation training sessions for all new and existing employees

- Observed and checked general merchandising areas to amplify sales and profit

- Multiplied profitability and reduced expenses as well as controlled internal process to increase gross margin

- Implemented store quantitative measures of performance to expand sales, achieve production and credit goals, cut off employee turnover, and address shortage reduction

HUMAN RESOURCE MANAGEMENT

- Observed and monitored staff recruitment and job performance reviews of personnel

- Coached, trained, and supervised new and existing employees to maintain exceptional customer service

- Prepared overall schedule of store and guaranteed on time and meeting of payroll guidelines

- Checked and implemented compliance with all safety guidelines for security of warehouse environment

- Oversaw inventory control through proper coordination with receiving team, stockers, and cashiers ensuring correct log and sale of all merchandise

- Conducted weekly audits of store processes and procedures involving merchandise handling, human resource files for training and development, and safety

PROFESSIONAL HISTORY

Ferlmann Law Firm - Modesto, CA Jan 2009-Present

Store Manager - Kohl’s, Turlock, CA Jun 2007-Dec 2008

Store Manager - Target, Turlock, CA Jun 2006-Jun 2007

Store Manager - Mervyn’s, Sonora, CA Nov 2002-May 2006

Assistant Store Manager - Mervyn’s, Turlock, Stockton, Modesto, Livermore, CA Aug 2000-Nov 2002

Sales Manager - Toys R Us, Modesto, CA Aug 1999-Aug 2000

Operations / Sales Manager - HomeBase, Inc., Modesto, CA Aug 1993-Aug 1999

EDUCATION

Bachelor of Science in Management, University of Phoenix, Phoenix, AZ 2004

Associate of Arts in General Education, Modesto Junior College, Modesto, CA 1995

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