Technical Product Support Manager / Engineer Resumes in US-California: Mark

Technical Product Support Manager / Engineer Resume

Contact Candidate

Name:

Mark

Location:

US-California

Experience:

Most Recent Job Title:

Technical Product Support Manager / Engineer

Objective:

Resume Text:

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QUALIFICATIONS PROFILE

Astute, competent, and tenacious professional equipped with more than 25 years of Product Development, Customer Support, Engineering and Quality Assurance experience. Excellent problem solving skills with proven ability to direct technical support programs for product development or revenue growth. Accustomed to working with diverse customers by providing high-level of assistance in installation and integration as well as the best quality solutions to address their needs. Proven ability to multitask in fiercely competitive and fast-paced environment.

CORE COMPETENCIES

- Outstanding Customer Relations

- Superior Interpersonal and Presentation Skills

- Problem Resolution and Decision Making

- Marketing Strategies and Promotions

- Leadership, Training, and Team Building

- New Product Launch and Roadmaps

- Strategic Sourcing and Tactical Planning

- Budget Control and Sales Forecasting

- Articulate Oral and Written Communication

- Product Ideation and Innovation

EMPLOYMENT HISTORY

ENDEVCO / MEGGITT CORP. - SAN JUAN CAPISTRANO, CA: 1985–2009

A $70 Million division of Meggitt plc ($1.5 Billion) and the world’s leading supplier of dynamic instrumentation for vibration, shock, inertial motion, and dynamic pressure measurements.

Product Manager 2006–2009

Directed daily operational business aspects focusing on product management and profitability including product planning, product training, collateral development, and sales support. Coordinated initiatives and activities among various functional departments within the organization to achieve volume, profitability, and marketing objectives for the assigned product line. Initiated the development of product roadmaps and conducted competitive analysis for electronic products, calibration systems, and cable assemblies. Provided high-level of support to sales channels, customers, and representatives worldwide. Built and cultivated long-term quality relationships with Crystal Instruments, Lincoln Instruments, Bouche Labs, and Meggitt Xiamen China factory in the development and procurement of new products.

Notable Contributions:

- Introduced new advanced product on a fast track six month development cycle from design to production delivery increasing sales volume of electronic products

- Worked collaboratively with Lockheed Martin Defense organization for the 1st delivery of new products worth $350K

- Obtained market growth by co-developing a new product with a Chinese sister company

- Facilitated global training seminars and workshops in Europe and Asia on electronic products and sensor applications

- Conceptualized pricing strategies for electronics, calibration systems, and cable assemblies to Europe, Asia, and U.S. representatives and customers

Engineering Customer Service Manager / Senior Applications Engineer 2003–2005

Spearheaded and trained Technical Customer Support Group on product selection to optimize the evaluation, specification, calibration, and performance of advanced sensing solutions. Created a web technical knowledge base for internal and external customer use in problem solving product solutions. Educated customers on Endevco products, systems, and sensors applications and use. Conducted regional technical training seminars for the Endevco field sales team to develop their competencies and ensure the highest level of performance.

Notable Contributions:

- Recognized as the primary point of customer contact for Automated Accelerometer Calibration System (AACS) for support, new product information and future development

- Meticulously wrote article to help engineers select sensors published in Test and Engineering magazine 2004

- Generated sales and return business of $1M+ by providing exceptional phone, e-mail, and on-site technical support in a timely manner

Senior Quality Engineer 1993–2003

Trained and certified 41 employees on J-STD-001C Soldering Standard and 40 employees on IPC-A-610B Acceptability of Electronic Assemblies. Also conducted classes on: Technician Skills, Basic Electronics, and Math. Functioned as technical liaison for Airborne Vibration Monitoring systems supplied to Boeing, McDonnell Douglas, Cessna, Beech, Canadair, and British Aerospace along with various airplane operators. Ensured customer quality assurance of electronic and EVM products including MRB authority.

Notable Contributions:

- Mediated with sub-tier suppliers to ensure quality assemblies delivered for superior end products

- Oversaw ODAR FAA Repair Station and was Designee who performed airworthiness inspections and wrote 8130-3 tags for commercial aircraft parts manufactured by Endevco and Meggitt Aerospace companies

- Created quality test procedures, reports, and FMECAs for airborne electronic products

Marketing Program Administrator 1991–1993

Developed and implemented product marketing strategies and campaigns to build brand awareness.

Notable Contributions:

- Customer contact for McDonnell Douglas MD-90 new production aircraft program. Also responsible for MD-90 SDRL items, production and delivery

- Designed component maintenance manuals (CMM) and acceptance test procedures for airborne products

EARLIER CAREER

ENDEVCO, SAN JUAN CAPISTRANO, CA

- R&D Engineer: 1989–1991

- Manufacturing Engineer: 1986–1988

- Senior Repair Technician: 1985–1986

EDUCATION

ASSOCIATE OF SCIENCE IN ELECTRONICS ENGINEERING

- Catonsville College, Catonsville, MD

ADVANCED DIGITAL CIRCUITRY

- California State University, Fullerton, CA

TRAINING AND CERTIFICATION

Training on installation of sensors for CATBird F-35 Program for BAE / Lockheed Martin Engineers

Certified Class A Instructor for IPC-A-610 and J-STD-001C

FAA / ODAR Designee Certified to issue Class II & III airworthiness tags and perform conformities

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