Customer Service Resumes in US-Delaware-Delaware: Michele

Customer Service Resume

Contact Candidate

Name:

Michele

Location:

US-Delaware-Delaware

Experience:

Most Recent Job Title:

Customer Service

Objective:

To work in a customer service environment

Resume Text:

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Michele LeVan rn2515 Cedar Tree Lane #1011rnWilmington, DE 19810rn407-416-6356rn rnComputer and Program Experience: Onesite, Rentroll, Yardi, AMSI, Outlook, Word, Excel, Windows XP, and Windows 2000rn rnPROFESSIONAL EXPERIENCE:rnBank of America Newark, DE 2006-Present rnCustomer Service RepresentativernWorked in an inbound customer service/sales call center rnReceived over 100 calls a day and achieved a 90% sales ratiornMaintained one call resolution as well as handled escalated calls in an rnefficient matterrn rnTown and Country Elkton, MD 2000-2006rnLeasing ConsultantrnLearned how to effectively market and sale which in return provided higher closing ratiosrnAttended sales and service training provided by the company rnAttended outside sales seminars promoting the use of a consultative sales approach rn rnFirst Union Wilmington, DE 1996-2000 rnCustomer Service Representative rnGained knowledge of the customer service industry such on how to handle complaints, escalated situations, and maintain good relations. rnLearned how to better uncover people’s needs.rnCross-sold other bank products by providing features and benefits. rnReceived up to 90 calls a day rn rnEDUCATION:rnDelaware Technical Community College Wilmington, DE 1994-1996rn rn rnrn

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