Sales Manager/ Director of Sales Resumes in US-Florida: Michael

Sales Manager/ Director of Sales Resume

Contact Candidate

Name:

Michael

Location:

US-Florida

Experience:

Most Recent Job Title:

Sales Manager/ Director of Sales

Objective:

Resume Text:

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HOSPITALITY MANAGEMENT

PROFILE

Dynamic, accomplished, and visionary management professional offering almost 17 years of progressive experience in all areas of the hotel industry with specialization in Sales and Marketing Management; thrives in dynamic and fluid environments while remaining pragmatic and focused.

- Rigorous concentration on client growth with the application of key account selling system with emphasis on the industrial sectors and tourism; successfully structured, trained, and motivated sales office

- Supervise recruitment and training; oversee and ensure performance of all departmental responsibilities in accordance with corporate and local standard operating procedures and policies

- Expert at analyzing financial statements and P&L accounts with regards to revenues, sales, costs, and expenditures

- Restructure systems and processes to grow market share and profitability

- Possess knowledge, persistence, and goal-oriented attitude and capacity to easily adapt to new working environments

- Establish and implement sales standards and procedures of hospitality utilizing global market knowledge and contacts to promote hotel; build up a high-profile business clientele

- Demonstrated strong leadership; energized by business challenges and committed to achieving organizational success

- Excellent communication and networking skills; totally presentable with good verbal and written skills

TECHNICAL SUMMARY

- Accounts Development

- Client Needs Assessment

- Documentation and Record Maintenance

- Budget Management

- Sales and Marketing Management

- P&L Management

- Staff Recruitment, Training, and Supervision

- Hotel Services Planning

- Vendor Relations Management

- Customer Service

TECHNICAL SUMMARY

- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Works, Marsha, Siebel, Visual One, Novell, OTM, Class, Universe, Profit Manager, Cater-ese, Hodges, ESP, Delphi, On Q, E-Mail, Internet, and other office machines

AWARDS AND HONORS

- Coached and mentored a team of 20 agents and became #1 Ritz Carlton Reservations Call Center

- Received César Ritz Award in 2004

- Acknowledged for opening team Ritz Carlton in Jupiter, Florida

EDUCATION CERTIFICATIONS

Rutgers University, New Brunswick, NJ (2002-2006)

- Bachelor in Business Administration

Certifications:

Step Up Sales Certification - On Q R & I Certification - Hampton’s Ultimate Sales Professional Certificate

PROFESSIONAL EXPERIENCE

HAMPTON HOTELS (Terrapin Investments) - Albuquerque, NM May 2007-June 2009

Vice President of Hotel Sales

Area Director of Sales

- Oversaw prospecting and contracting for one new build Hampton Inn & Suites with 1,400 SF meeting space

- Re-launched 130-room renovated Hampton Inn Hotel in prime market area

- Monitored revenue and rate management for multi properties thru ONQ R & I

- Collaborated with property General Manager and corporate Vice President of Operations

- Successfully accomplished hotel RFP’s for yearly builds

Contributions:

- Valuably produced 1 of 8 rank for all indexes

- Surpassed 128 revPAR index along with ADR and occupancy for 16 months

- Profitably cross sold 8 other multi brands Terrapin properties throughout country

HILTON HOTEL - Deerfield Beach, FL Aug 2004-Nov 2006

Senior Sales Manager

- Managed and coordinated daily sales activities and maintained high standards of excellence; provided personalized service to all clients

- Developed and controlled sales program by supervising staffing, training, and performance evaluations

- Established sales territories, quotas, and goals by coordinating sales distribution; offered 20,000 SF of flexible meeting space with 210 rooms

- Formulated policy and assisted clients in promoting sales by analyzing sales statistics

- Determined customer needs, volume potential, price schedules, and discount rates by reviewing market analysis

- Analyzed and controlled expenditures in compliance with budgetary requirements

- Identified and resolved issues and concerns in coordination with subordinates and supervisors

- Assigned sales territory to sales personnel and demonstrated effective presentation skills

- Established corrective actions after identifying problems and diagnosing cause

- Promoted hotel by representing company at trade association meetings

- Organized and generated reports for use of the executive management

- Provided excellent client information for all departments by maintaining detailed files

Contributions:

- Consistently met or exceeded corporate sales goals by developing sales campaigns

- Founded a successful Secretary's Club

OTHER POSITIONS HELD

RITZ-CARLTON HOTEL COMPANY - Jupiter, FL Mar 2002-Aug 2004

Regional Reservations Manager

Guest Relations Sales Specialist

PREMIER PROPERTIES - Philadelphia, PA June 1992-Jan 2002

Corporate Director of Guest Relations

General Manager

Director of Sales

Guest Services Manager

Sales Manager

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