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Director of Operations, F&B Director Resume
Financial Analyst / Business Analyst Resume
Stephen
US-Florida
Marketing/Sales Professional
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PROFILE OVERVIEW
Motivated and enthusiastic BSBA marketing graduate with several years of hands on experience and reputation of diligence in completing tasks as well as in and providing superior level of customer service. Creative with thorough knowledge in sales, planning, marketing and operations combined with persuasive communication skills and dependability. Eager to secure ground floor opportunities in diverse field of sales and marketing while achieving continuous professional growth, and become instrumental to company’s significant success and profitability. Proficient in using Microsoft office: Word, Excel, PowerPoint, Photoshop and SASS application.
CORE COMPETENCIES
- Sales and Marketing
- Superior Customer Service
- Sales Plan Development
- Communication
- Delegation of Tasks
- Market Analysis
- Interpersonal Relations
- Customer Needs Analysis
- Conflicts Management
EDUCATION
(BSBA) BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION, MAJOR IN MARKETING - 2007
Kutztown University, Kutztown, PA
MAJOR IN BUSINESS ADMINISTRATION - 2004
Luzerne County Community College, Nanticoke, PA
PROFESSIONAL EXPERIENCE
Marketing Representative Mohegan Sun At Pocono Downs, Wilkes Barre, PA (2008-2009)
- Established rapport and strengthened relations with customers, and executed marketing plans to increase the number of customers and maximize sales opportunities
- Actively participated in building the company’s image as one of the chosen representatives during special events
- Provided prompt assistance to customers and addressed queries in tactful manner
- Promoted service features to propel growth in sales and leverage increase in membership
Owner Bobeck Lawn and Home Care, Kingston, PA (2006-2008)
- Independently built and established a proprietary owned business that provided landscaping and home improvement services to customers
- Managed the entire business functions from sales, project management, and operations
- Ensure timely and efficient completion of projects to guarantee optimum client satisfaction
- Earned referrals and repeat business from existing customers due to superior level of service
Kitchen Prep Cook, Counter Clerk Pierce Street Deli, Kingston, PA (2004-2006)
- Played a significant role in driving revenue increases by ensuring guests’ satisfaction through appealing and flavorful preparation of food for individual sales and catered events
- Conformed to customer order specifications as well as food safety /sanitation and quality standards
- Efficiently delegated tasks and maintained excellent service delivery to customers
PROFESSIONAL DEVELOPMENT
Completed Pennsylvania’s Real Estate Academy
Safe Staff Course; Handling Food and Alcohol (Mandated by the state of Florida)
Gambling Addiction Awareness Certification, 2008
AFFILIATIONS
Member, American Marketing Association
Member, Kutztown Christian Fellowship
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