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Jennifer
US-Massachusetts
Credit Analyst
To obtain a position where I can use my past experiences to increase business and productivity in any corporation
Education
Salem State College
9/2002 – Present
Salem, MA
Major - Accounting
Professional Experience
08/2006 – 4/2009
Bank of America
Home Service Specialist II-Direct First Mortgage
Mortgage Loan Processor
• Maintained up to 100 active client files with lending authority up to $500K
• Kept a high level of customer service by being proactive in communication with customers, including banking center associates, realtors, etc
• Desktop Underwriting loans using Fannie Mae guidelines to stay within compliance levels
• Responsible for but not limited to verifying conditions of approval which may include, customer income/assets documentation, resolves routine title issues, prepared closing documents
Senior Operations Representative – Global Wealth and Investments/ Trust Operations
• Processed submitted request for stop payments, and or research for Client Managers, Private Banking, and Management
• Balanced principal and income cash flow daily for clients trust accounts and financial reports
• Supported Administrators in Operations Support with cash transactions for accuracy
• Maintained the SLA (Service Level Agreements) requirement
03/2005 – 8/2006
First Marblehead Educational Resources
Credit Resolution/ Verification Analyst – Loan Underwriter
• Reviewed CBR’s, performed fraud verification, analyzed financial statements
• Resolved all escalated client issues received via phone
• Lending authority on private loans up to $80K
• Maintained student loan applications for closing and disbursement
• Gathered data for management for SOX review weekly for compliance purposes
06/2004 – 3/2005
American Arbitration Associations
Case Manager
• Maintained and balanced communication between parties
• Transmitted proper correspondence to the parties involved in Arbitration
• Accurately processed new demands for business
• Billed proper parties daily for nonprofit organization i.e. attorneys and/or unions
10/2002 – 03/2005
Boston Financial Data Services
Fund Liaison - Contract
• Processed incoming applications for customers for college funding (College 529 Plan)
• Posted transactions to mutual funds requested by stakeholders
• Reviewed and analyzed the documents for processing
• Advised stakeholders concerning financial transfers
• Took numerous inbound calls in call center
Skills Microsoft Word, Excel, Access, and PowerPoint. Data Entry- Alpha and Numeric 7,000 KPH, 35 WPM, Operating Systems-AWD,FAST, PACE, FIRST, Image View, Database AS400, TA2000,Bookkeeping, Expense Reports, A/P and A/R, also Oracle, RUMBA
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