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Courtney
US-North Carolina
Administrative Assistant/Quality Control Analyst
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QUALIFICATIONS PROFILE
Highly organized, versatile, and seasoned professional powered with broad-based experience in Office Management, Banking, and Customer Service. Show remarkable ability in providing high-level administrative assistance to executives with comprehensive skills in maintaining confidential files and preparing financial reports. Excel at addressing complex challenges through in-depth analysis and due diligence to effect dramatic improvements in efficiency, productivity, and business processes toward successful attainment of organizational goals. Possess a keen eye for detail coupled with proven effectiveness to multitask in fiercely competitive and fast-paced environment with dedication to superior service.
AREAS OF EXPERTISE
- Office Administration and Support
- Project Management and Operations
- Financial Analysis and Reporting
- Outstanding Executive / Customer / Vendor Relations
- Leadership, Training, and Team Building
- Continuous Process and Productivity Improvement
- Superior Interpersonal and Presentation Skills
- Time Management in Deadline-Sensitive Environment
- Organizational and Strong Analytical Abilities
- Articulate Oral and Written Communication
EMPLOYMENT HISTORY
BANK OF AMERICA - CHARLOTTE, NC: 2000–2008
A financial holding company that provides a range of banking and nonbanking financial services and products in the United States and internationally.
Analyst–Commercial Mortgage Backed Securities 2007–2008
- Assumed full responsibility in identifying quality and control issues surrounding Asset Summary Reports (ASR)
- Carried out packaged loan deals that typically exceeded $500 million
- Served as a liaison with external contractors and/or vendors to secure all appropriate documentation required for successful sales to third parties
Analyst–Global Structured Finance Due Diligence Team Member 2005–2007
- Redesigned and optimized the due diligence process by supporting managers with daily management of due diligence review of prime and non-prime transactions
- Prepared and designed detailed presentations to improve compliance issues surrounding Home Mortgage Disclosure Act (HMDA)
- Addressed complex challenges through comprehensive analysis and due diligence while offering updates and guidance regarding the regulation
Administrative Assistant III / Consumer Real Estate Executive 2003–2005
- Played a vital role in coordinating internal and external communications with various parties
- Performed various administrative duties, such as preparing statistical charts, tables, and graphs to support various projects along with completing reports relative to department activities
- Regularly interacted to executive and direct report team members to provide relevant information as warranted
- Vigorously involved in high-level client contact; trusted with handling sensitive information for demonstrating a high degree of personal commitment, diplomacy, and professionalism
Administrative Assistant II–Securities Latin America Global Finance Division 2000–2003
- Recognized as the sole Administrative Assistant of the Division responsible for providing high-level administrative support to nine executives
- Initiated the development of Per-forma spreadsheets and presentations toward securing and increasing of loan portfolios for individuals as well as the division
- Administered corporate budget activities to fund operations, maximize investments, and increase efficiency
PRIOR WORK EXPERIENCE
EXECUTIVE ASSISTANT 1999–2000
ANDERSON CONSULTING - CHARLOTTE, NC
BILLING COORDINATOR 1999
JACKSON LEWIS - ATLANTA, GA
MARKETING ASSISTANT / RECRUITING ASSISTANT 1998–1999
MERRITT, HAWKINS & ASSOCIATES - ATLANTA, GA
ADMINISTRATIVE ASSISTANT 1997–1998
VIDEO SYSTEMS OF THE CAROLINAS - CHARLOTTE, NC
EDUCATION
DEGREE IN OFFICE ADMINISTRATION
Dean’s List
- King’s College, Charlotte, NC: 1997
PROFESSIONAL TRAINING
Attended various training in banking regulations and satisfying due diligence expectations.
Completed Six Sigma Green Belt Training
TECHNICAL PROFICIENCY
Microsoft Office Suite: PowerPoint, Outlook, Word, Excel, Access
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