Senior Telecommunications Technician Resumes in US-Pennsylvania-Philadelphia: Greg

Senior Telecommunications Technician Resume

Contact Candidate

Name:

Greg

Location:

US-Pennsylvania-Philadelphia

Experience:

Most Recent Job Title:

Senior Telecommunications Technician

Objective:

If you are in need of a results-oriented Senior Telephone Interconnect Technicians who:

• is a strong performer that continually demonstrates the type of work ethic it takes to succeed and provides service beyond expectation,

• is prepared to handle the most challenging of assignments and has a history of top productivity and quality ratings,

• is accustomed to effectively dealing with job-related problems and possesses genuine customer relations skills,

• is a strong advocate of the need to continuously enhance knowledge of products and processes, and

• is effective at planning work projects and overseeing company employees and subcontractors to ensure completion with attention to deadlines, detail and overall quality,

please consider my experience. While I am sure you get many requests like mine, I would appreciate the opportunity to meet with you and demonstrate the type of asset I could be on your team. Thank you for your time and I look forward to hearing from you in the near future.

Resume Text:

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GREGORY T. BUDKOrn136 Hunt Club Lane • Newtown Square, PA 19073 • 610-325-7168 (Res.) • g.budko@hotmailrnrnrnrnrnCAREER OBJECTIVErn Senior Telephone Interconnect Technicians rnrnrnrnPERSONAL PROFILErnKnowledgeable and dependable telephone technician with nearly 17 years project management experience. Confident in learning and using new technology. Solid work ethic with a willingness to go \"above and beyond " to meet the most demanding customer expectations. Function effectively both as an autonomous, self-motivated individual and as a contributing team member. A leader with the capacity to train, mentor and develop both new and long-standing team members. Skilled in handling customer complaints. Technical strengths include:rn• Evaluating a customer’s needs based on current and projected future requirements.rn• Installation and service of ACD and voice mail applications.rn• Call center analysis and design.rn• Installation of PC hardware/software and computerized telephone systems.rn• Programming and upgrading of both new and existing equipment.rn• Maintaining an adequate but cost-effective parts and materials inventory.rn• Diagnostic and troubleshooting skills relating to field maintenance and repair. rnrnrnrnEDUCATIONrn• Bachelor of Science in Business Administration • Marketing •Elizabethtown College, Elizabethtown, PArn• Telephone Interconnect Training Hardware: Electronic Key Systems Service Installation • Presented by Henkels and McCoy, Blue Bell, PArnrnrn CompTIA : A+rnrn CompTIA : Net +rnrn Convergence Technologies Professional: CTP CertificaternrnPROFESSIONAL EXPERIENCErnECOMM NETWORKS 2003 to 2009 Senior Technician rnService and maintain small to medium size businesses. Provide experienced knowledge and cost effectivernSolutions for customers. Manage and lead the installation process from start to finish providingrnCustomer support through out the process.rnrn• Certifications: INTERTEL “ACCESS” VOIP solutions, Auto Attendant and Voicemail applications, rn INTERTEL “5000” VOIP solutions, Auto Attendant and Voicemail applications,rn NORTEL “BCM 50” VOIP solutions, Auto Attendant and Voicemail applications,rn rn rnrn rnEXECUTONE (owned by NexiraOne) 1986 to 2003rnLead TechnicianrnrnInstall, upgrade and maintain commercial telephone systems for small to medium sized firms (up to 1,000 employees). Perform needs analysis of complex customer requirements and recommend the most cost efficient solutions relating to initial installations and upgrades. Provide diagnostic and repair services to maintain equipment in good working order. Organize and supervise installation crews composed of both employees and independent subcontractors.rn• Certifications: Executone \"IDS\" products, including ACD, Auto Attendant and Voicemail applicationsrn Nortel \"Northstar\" products, including ACD, Auto Attendant and Voicemail applicationsrn IWATSU \"Adix\" products including, Auto Attendant and Voicemail applicationsrn• Consistently ranked in the upper 10% of customer satisfaction and service reliability, while always performing within cost guidelines for both installation and on-going maintenance projects.rnrnrnSHOAIDS, Folcroft, Pa 1984 to 1986rnExhibition ContractorrnInstalled and maintained exhibits for trade shows. Purchased, shipped and managed customer display inventories and controlled employee payroll. Evaluated, contracted and supervised all independent unionized subcontractors.rn

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