Management Professional Resumes in US-Florida: Raquel

Management Professional Resume

Contact Candidate

Name:

Raquel

Location:

US-Florida

Experience:

Most Recent Job Title:

Management Professional

Objective:

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Resume Text:

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SUMMARY PROFILE

Innovative and resourceful professional with broad experience and expertise in managing and coordinating marketing, advertising, as well as promotional staff and activities. Plays an integral role in the development and implementation of dynamic marketing concepts that significantly contribute to bottom-line results. Proficient in analyzing customer needs, current market conditions, and competitor information. Articulate communicator with proven capacity to understand and recommend best options to meet customers’ needs. Works effectively with all levels of staff and management by building and maintaining positive, lasting relationships.

KEY STRENGTHS

- Executive Leadership and Supervision

- Project Management

- Identifying Client Needs

- Customer Service Satisfaction

- Information / Data Analysis and Consolidation

- Market Research and Interpretation

- Partnerships / Alliances

- Brand Management

- Strategic Planning and Execution

- Client-Vendor Relationships

EDUCATION

Master of Business Administration - 2009

Shippensburg University, Shippensburg, PA

Bachelor of Arts in Organizational Management - 2002

Northwest University, Kirkland, WA

PROFESSIONAL DEVELOPMENT

2009: Certified CPR and First-Aid

2008: Microsoft Office Training Program (MS-Word)

2007: Houseparent Level I Certification

2006: Milton Hershey School Training Program

2005: Pennsylvania Accident and Health License | Fundamentals of Life and Health Insurance

CAREER OVERVIEW

Sales and Marketing

- Established and effectively managed new and existing accounts to increase retention rate and maintain client satisfaction

- Consistently maintained excellent customer service standards.

- Surpassed production goals and revenue objectives.

- Outlined buying patterns to define client needs and enhance customer service delivery.

- Actively participated in the planning and implementation of various sales promotion and innovative marketing programs.

- Prepared accurate and detailed status reports, project updates, and ongoing project analysis, significant issue tracking, and communication with project team, support, development and management on a regular basis.

- Performed marketing research and conveyed information thorough detailed presentations to diverse consisting of public groups, top management, and senior management.

Leadership

- Refined knowledge and skills of staff through coaching and mentoring.

- Led strategic execution of various business programs to boost profitability within assigned territory.

- Functioned as project leader for a pilot program.

- Completed various complex projects accurately and within established timelines.

Communication and Relationship Building

- Maintained visibility on the sales floor and communicated product information to customers.

- Established and maintained productive relationships with clients.

- Rendered assistance to customers and addressed their issues in timely and efficient manner.

EMPLOYMENT HISTORY

Milton Hershey School - Hershey, PA

Houseparent (Full-Time) 2006-Present

Houseparent (Part-Time) 2003-2006

Ned Smith Center for Nature and Art - Millersburg, PA

Marketing Research Internship | Volunteer 2008

Ronald McDonald House Charities - Hershey, PA

Marketing Intern | Volunteer 2008

HealthAmerica - Harrisburg, PA

Proposal Analyst 2005-2006

Williams Scotsman - Harrisburg, PA

Lead Administrator / Administrative Manager 2003

BISYS Insurance Services - Harrisburg, PA

Marketing Representative 2002-2003

Affinity Insurance Services - Bellevue, WA

Assistant Account Manager 2001

SAFECO Life Insurance - Redmond, WA

Sales Support Representative | Client Services Representative | Client Services Coordinator 1996-2001

Farmers New World Life Insurance - Mercer Island, WA

Policy Coder | Pending Clerk | Telephone Verification Representative 1992-1996

AFFILIATIONS

The Ronald McDonald House, Hershey, PA

The Ned Smith Center, Millersburg, PA

Project Fellowship (The Penn State Med Center), Hershey, PA

TECHNICAL EXPERTISE

Microsoft Office Suite (Access, Excel, PowerPoint, and Word); MS Project; MS Outlook; IDX; Axis; JD Edwards; SIS; Lotus Notes; Kronos; and Internet

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