Helpdesk / Desktop Support / Windows Admin Resumes in US-New York: Moanes

Helpdesk / Desktop Support / Windows Admin Resume

Contact Candidate

Name:

Moanes

Location:

US-New York

Experience:

Most Recent Job Title:

Helpdesk / Desktop Support / Windows Admin

Objective:

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Resume Text:

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PROFILE

Technically sophisticated IT professional with extensive networking experience and expertise in supporting, monitoring, testing and repairing hardware and software issues. Background includes conducting effective installation and performance of advanced operating system, hardware and software on servers. Adept at supporting and maintaining end-user requirements, including troubleshooting, account maintenance and training. Proven ability to work effectively in a team environment with willingness to actively participate in any project to ensure all technical, business and customer requirements are met.

TECHNICAL EXPERTISE

NETWORKING/APPLICATION SOFTWARE: Windows Server Update Services (WSUS) | Microsoft Office | Active Directory | Symantec Ghost | Seagate Crystal Reports | DHCP/DNS/WINS | TCP/IP Configuration | BlackBerry, Handheld and Touch Paper Ticketing System

LANGUAGES: Visual Basic .Net 2005 | SQL

OPERATING SYSTEMS: Windows NT | Windows Server 2000/2003/2008

DATABASE: MS Access

PROFESSIONAL EXPERIENCE

Field Service Technician (Part-Time)

Rescuecom Co., Syracuse, NY 2006-Present

Set up and maintain computer networks for various businesses. Administer PCs / laptops’ installation, deployment and OS migration. Install and configure various computer and network parts, such as memory, modem, hard disk, CPU, motherboard, switch, router, NIC, sound card, AGP card, video card, power supply, computer case, floppy drive, CD-drive and DVD drives.

- Developed and implemented cost-effective resolution to software, hardware and network-related issues for users on-site and at remote locations utilizing technical expertise

Network Administrator

Image Processing Systems, Secaucus, NJ 2007-2009

Installed new versions of software and operating infrastructures. Closely monitored WSUS to ensure application of all Windows updates as well as tracked e-mail firewall (Barracuda 300), anti spyware (Webroot server) and antivirus (Symantec Server), performing troubleshooting as issues arise.

- Singlehandedly managed Windows Active Directory consisting of creating group policy objects, user administration, distribution list administration and computer administration

- Efficiently tracked processes and performed network-wide event log monitoring, taking appropriate course of action as necessary

Computer Aide II

Administration for Children Services, New York, NY 2005-2008

Facilitated, maintained and troubleshot Windows Server Active Directory while managing specific user accounts and groups. Provided technical assistance to both on site and remote PC / network users.

- Recognized as subject matter expert for providing prompt technical assistance and high-level support to more than 500 Windows NT/2000 network end-users

- Carried out corrective actions on identified user and server issues through meticulous root cause analysis

EDUCATION

Bachelor’s Degree in Accounting

Alexandria University

Alexandria, Egypt

PROFESSIONAL DEVELOPMENT

New Horizons Computer Learning Center New York, NY (2004-2008)

www.microsoft.com/learning/mcp/transcripts

Transcript ID: 689117

Access code: 12345678

Microsoft Certified IT Professional (MCITP) Enterprise Administrator on Windows 2008 Server

Microsoft Certified Technology Specialist (MCTS) on Windows 2008 Server Business Desktop Deployment | Windows 2008 Server Active Directory Configuration | Windows 2008 Server Network Infrastructure Configuration | Windows 2008 Server Application Infrastructure Configuration

Microsoft Certified System Engineer (MCSE 2003)

Microsoft Certified System Administrator (MCSA 2003)

Microsoft Certified Professional (MCP)

A+ Certified Technician

Security+ Certified Technician

Network+ Certified Technician

Cisco Certified Network Associate (CCNA)

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