Manager Resumes in US-Georgia: Brad

Manager Resume

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Name:

Brad

Location:

US-Georgia

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Most Recent Job Title:

Manager

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QUALIFICATIONS PROFILE

Remarkably astute, competent, and tenacious professional equipped with more than 13 years of Corporate Communications, Retail Sales, and Marketing experience. Possess stellar reputation in leading highly profitable territories and regions as well as in implementing effective strategies and plans to optimize operational efficiency, increase sales, and improve performance. Excel at developing and leading extremely productive and motivated teams while utilizing out-of-the-box approaches toward fulfillment of its vision to success. Accustomed to building win-win relationships to provide innovative solutions and ensure satisfaction. Proven effectiveness to multitask in fiercely competitive and fast-paced environment while juggling multiple priorities.

AREAS OF EXPERTISE

- Project Management and Operations

- Articulate Oral and Written Communication

- Strategic and Tactical Planning

- Continuous Process / Performance Improvement

- Leadership, Training, and Team Building

- Marketing Campaigns and Promotions

- Financial Analysis and Reporting

- Superior Interpersonal and Public Speaking Skills

- Outstanding Customer Service and Relations

- Organized with Strong Analytical Abilities

- Problem Resolution and Decision Making

- Product Positioning and Branding

EMPLOYMENT HISTORY

REGIONAL OPERATIONS MANAGER AUG 2006–PRESENT

TOYS / BABIES R US - NORTHEAST AND SOUTHEAST REGIONS

Direct and coordinate daily operational business aspects of the leading retailer of toys and baby products focusing on sales, profitability, and customer service. Monitor key performance indicators as they relate to expected ROI for 50 to 100 stores in the Southeast, Northeast, and Midwest. Prepare operational reports and presentations for the executive committee and VP team to measure productivity and areas needing cost reduction and program improvement on a store, district, and regional level. Utilize Microsoft FrontPage and JavaScript in designing and managing project web sites. Work collaboratively with lead store teams, HR, as well as regional and district management to effectively manage cross-functional teams. Facilitate training to teams to develop their competencies and to achieve their maximum performance.

Notable Accomplishments:

- Obtained two “Awards of Appreciation” for exemplary effort in organizing the national sales meeting and for being a presenter

- Earned an “Award of Excellence” for outstanding performance on the back of house project

- Successfully managed the development and implementation of training plans, rollout documentation, and standard operating procedures for various company projects adding more than $120 million in yearly incremental sales, reducing labor and increasing productivity

- Instrumental in researching and purchasing new technology and peripheral upgrades in 583 stores

- Initiated the development of projects focused on truck processing at the store level, freight, and inventory management, in-stocks, stockroom organization, and policies therein

- Cut-down yearly equipment loss exposure in excess of $1.2M across the chain; developed procedures for improving overdue, repairable equipment recovery from the field

- Played a vital role in improving the stocks by 5.7%, backroom accuracy from 47% to 90.3%, productivity in truck unloading and stocking by 17%, cube capacity by 32 linear feet for each store, number of available storage bays and locations by 75%, and customer satisfaction scores by 6%

- Meticulously developed and conducted training at the national meeting consisting of 1100 attendees

GENERAL MANAGER FEB 2006–AUG 2006

OFFICE DEPOT, INC. - ATLANTA, GA

Provided expert oversight to operations, sales, and profitability of a global supplier of office products and services with more than $10M in annual revenue. Encouraged and provided a superior customer service environment by ensuring every customer is greeted and offered assistance as necessary.

Notable Accomplishments:

- Successfully turned around an underperforming store by elevating sales by 18% over the previous year as well as profitability by 12%

- Improved inventory controls and employee awareness of shrink standards that resulted in a 90 basis points decrease in shrink from 1.59 to .69; leveraged operational audit scores from an average of 67% to 87%

OPERATIONS MANAGER MAR 2005–FEB 2006

BEST BUY, INC. - STONE MOUNTAIN, GA

Diligently managed a store within the standard operating platform toward fulfillment of maximum profitability while maintaining a positive employee environment, customer satisfaction, and loyalty. Spearheaded entire store staff, prepared work schedules, and assigned specific duties to achieve sales goals.

Notable Accomplishments:

- Reacquired $3K to $6K monthly in misallocated funds and billing errors through in-depth analysis of financials

- Streamlined the company and improved interdepartmental communications resulting in a 30% increase in Geek Squad sales while reducing operating costs within four months

- Augmented overall audit scores by 40% through improved employee training and performance recognition for knowledge of company policies and procedures

- Achieved the store’s first-ever quarterly “Best Net Operating Profit Line” award and “Lowest Turnover” award

OPERATIONS MANAGER / STORE MANAGER / REGIONAL TRAINER JUN 2002–MAR 2005

LOWE’S, INC. - ATLANTA, GA

Supervised the corporate vital functional areas to provide exceptional customer service while achieving sales and margin goals. Maximized productivity and profitability by balancing sales and expenses, identifying sales opportunities, and setting standards for excellent service. Leveraged knowledge of company’s mission, purpose, and goals.

Notable Accomplishments:

- Successfully accomplished huge undertaking for a 130,000-square-foot building: opened two new stores 10-14 days ahead of time; built two highly effective sales teams; administered hiring and training of new staff; and collaborated with corporate project managers, contractors, along with local and state government agencies, ultimately exceeding sales plans by 20% in year one

- Created new store expense tracking protocol, which was subsequently rolled out to the region and later recommended for use chain-wide

- Attained top inventory shrink results for both region and district for three separate stores

- Integrated process improvements that were later adopted for implementation district-wide and subsequently region-wide

- Participated in the development of a new training program, which was used for newly hired managers

- Appointed by Regional HR to facilitate training of new management in quarterly training classes

OPERATIONS LOGISTICS MANAGER JAN 2000–MAY 2002

TARGET - OVERLAND PARK, KS

Supervised daily facets of operations to attain maximum profits, sales, return on investment, and market share while providing excellent leadership that will drive high guest service and build team morale. Built and cultivated profitable business relationships with customers by delivering prompt, fun, and friendly client service throughout a clean, fully stocked store.

Notable Accomplishments:

- Chosen to facilitate turnaround for multiple underperforming stores and to address merchandising and operational opportunities with local management teams

- Trimmed turnover by 42% by fostering a positive, team-focused environment to enhance morale and developed innovative training methods to boost employees abilities

- Outperformed productivity by 30%, decreased shrink by 15 basis points, from .80 to .65, and achieved top district safety records by encouraging individual participation and accountability

OWNER–PRINCIPLE JAN 1996–JAN 2000

TCS, INC. - MANHATTAN, KS

Personally administered the purchasing of $8M worth of new products to be tested in target market. Built an Internet commerce team, which created and planned a fully interactive retail site. Established an Internet service division, which provided Internet service for more than 15000 customers. Formed a commercial sales team responsible in selling equipment and networking services to government agencies and businesses.

Notable Accomplishments:

- Developed a strategic business plan and capital to start a computer retail company from the ground up

- Worked with over 100 suppliers and manufacturers to develop solid merchandise presentation and supplier relationships

- Received the “Governor’s Award of Merit” for growth performance and community contributions, including setup of networks in three school districts and systems from donations to government agencies with special needs

- Yielded up to $10M sales within three years by developing a strong inside/outside sales force and developing a solid reputation in business and government communities

MILITARY BACKGROUND

AIR TRAFFIC CONTROLLER

- United States Air Force (USAF): 1990–1996

EDUCATION

MASTER OF BUSINESS ADMINISTRATION

- Ellis College, Chicago, IL: 2004–2006

BACHELOR OF SCIENCE IN HISTORY

- Kansas State University, Manhattan, KS: 1996–2001

CERTIFICATION

Six Sigma Green Belt Certification, Aveta Business Solutions

TECHNICAL PROFICIENCY

Microsoft Office Suite: Word, Excel, PowerPoint, Project, Access, Visio, FrontPage, and Inquisite Survey Tools

Typing speed of 60 words per minute

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