Training Manager Resumes in US-Pennsylvania: Lee

Training Manager Resume

Contact Candidate

Name:

Lee

Location:

US-Pennsylvania

Experience:

Most Recent Job Title:

Training Manager

Objective:

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Resume Text:

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-- Training and Development Manager - Learning and Education Manager - Training Manager --

Accomplished and extremely capable professional with 15 years of extensive training experience as well as 8 years of management experience that drive business value and support strategic objectives. Demonstrated track record of championing new organizational initiatives and employing “out-of-the-box” thinking. Outstanding project management, presentation, and follow-up skills combined with solid abilities in course development, delivery of training, team building, management development, and customer service. Excellent troubleshooter, persuasive communicator, and superior motivator; flexible, loyal, and quick learner with strong work ethic.

Strengths:

- Capable of securing trust, respect, and goodwill by showing integrity, sound business judgment, and good humor

- Skilled at meeting deadlines for multiple simultaneous projects, and work well under pressure

- Effective motivational ability; encourage teamwork, problem resolution, and proper execution of job functions

- Expertise in developing and delivering WEBEX presentations

- Exceptional analysis and planning abilities essential in achieving overall organizational objectives

- Technical proficiency in Microsoft Office including Word, Excel, PowerPoint, and Outlook

CAREER OVERVIEW

- Successfully facilitated and managed training programs ; supervised entire aspect of staff training

- Effectively established and implemented innovative sales training for financial service products

- Successfully supervised and led major corporate projects; maintained budget and timely completion of projects

- Implemented and presented training curriculum for each client specifications for telesales inbound/outbound call center

- Directed customer service desk to include complete operation and scheduling

- Developed and presented numerous webinars

- Utilized and applied inventory software to efficiently identify stock items; ensured availability of out of stock items in another branch

- Supervised hiring process and administered orientation programs; ensured compliance with corporate policies

- Efficiently managed calls for transtelephonic monitoring

PROFESSIONAL BACKGROUND

Business Line Trainer for Hamilton Member Contact Center

AAA MID-ATLANTIC - HAMILTON, NJ 2007-Present

Manager Independence Policy and Consulting/ Call Center Analyst

PRICEWATERHOUSECOOPERS - JERSEY CITY, NJ 2000-2006

Regional Training Manager - RMH TELESERVICES - BRYN MAWR, PA 1998-2000

Manager - POSTAL ANNEX - TREXLERTOWN, PA 1997-1998

Trainer / HR Generalist - AMES DEPARTMENT STORE - TREXLERTOWN, PA 1995-1997

Trainer - PECO ENERGY - LIMERICK, PA 1991-1995

Health Physics Technician / Instructor for Several Nuclear Facilities

NUCLEAR POWER INDUSTRY - NUMEROUS LOCATIONS 1981-1991

Nuclear Medicine Technician / Medical Laboratory Technicians - U.S. ARMY 1974-1981

OTHER RELEVANT EXPERIENCE

Customer Service Associate / Lead POS Cashier - KOHL’S DEPARTMENT STORE - YARDLEY, PA 2006-2007

Call Taker - MEDNET - EWING, NJ 2006-2007

EDUCATION

Master of Education in Leadership of Educational Organizations

American InterContinental University, Hoffman Estates, IL

Bachelor of Arts in Business Administration

American InterContinental University, Hoffman Estates, IL

AWARD

- Employee of the Month, Perry Nuclear Facility in Perry, OH

AFFILIATION

- American Society for Training and Development, ASTD

ACTIVITY

- Volunteer, Umpire for the Morrisville Little League

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