Cliet Services Technician Resumes in US-Indiana: Daniel

Cliet Services Technician Resume

Contact Candidate

Name:

Daniel

Location:

US-Indiana

Experience:

Most Recent Job Title:

Cliet Services Technician

Objective:

To secure a network administration, desktop support, or related position within a growing organization where my Microsoft certification, technical aptitude, customer service skills and problem solving abilities will enhance technical support and benefit operational efficiencies.

Resume Text:

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Daniel Stone

432 Armstrong St. (765) 432-2492

Tipton, IN 46072 dan.stone@comcast.net

OBJECTVE

To secure a network administration, desktop support, or related position within a growing organization where my Microsoft certification, technical aptitude, customer service skills and problem solving abilities will enhance technical support and benefit operational efficiencies.

CAREER SUMMARY & TECHNICAL EXPERIENCE

My career experience offers a diverse background as a long-standing, successful independent business owner along with extensive Microsoft training and certification, accompanied by a professional work ethic, strong attention to detail and an ability to produce top quality results in deadline driven environments.

In the past four years I have had experience setting up and maintaining basic network operations, including configuration and installation of network hardware, servers, switches, routers and other components. I also have extensive experience with installation of software and firmware, as well as upgrades to components as required for desktop, laptop, and handheld devices.

I have made recommendations for replacement of new equipment to resolve issues or streamline workflow. This also included communication with clients on each step of a troubleshooting process, including what was to be done to resolve an issue.

Specific experience include:

Installation and configuration of Windows Small Business Server 2003R2, Support on Windows Small Business Server 2008

Migration of Windows Small Business Server 2003 to Small Business Server 2003R2

Exchange Server 2003 installation, migration, administration and support

Installation of Backup Exec, configuration of Backup Exec 10.0, 11.0 and 12.0

Installation and configuration of Trend Micro , McAfee, Symantec 10.2 and Symantec Endpoint Protection on servers and clients, installation of Symantec Ghost Server, image PCs from Ghost Server

Installation & support of Microsoft Office 2003 and 2007, Vista 4.0 and 5.0,

Installation and migration of Raiser’s Edge

Installation and support of Past Perfect Museum software

Installation of E Time

Installation and support of ATP Navigator

installation of Piper Avantext program

Installation and support of Cessna Cesview Iii

Configuration of Windows Mobile devices

Support and configuration of DHCP and DNS

Installation of Windows Server 2008 and Hyper V, installation of Windows Server 2008 virtual servers

Migration of Microsoft Windows Server 2000 Domain Controller to Windows Server 2008 Domain Controller

Installation of Navision( Microsoft Dynamics NAV)

Working experience with GoTo Assist, GoToMyPC, LogMeIn, VNC, Cisco VPN Client, Microsoft VPN for remote management of servers and workstations

Installation of Quickbooks

Support of APC Symetra LX UPS system

Dentrix G3 and G4 installation and upgrade on server and workstation

Computer training class, setup, and student assistance with lab work

Work station upgrade at Social Security offices in Anderson and Kokomo Indiana

Network Upgrade and server change out at Odle Painting

Network Upgrade and server change out at Muncie Women’s Center

Network upgrade and migration at Second Harvest Food Bank

Server build and migration at Dr Jamie Lemna

Hyper V Server build, Virtual Windows server build and migration of Server 2000 domain controller

to Virtual Hyper V Server 2008 domain control at Dr Tavel

Installation and migration of Raiser’s Edge at Muncie Habitat for Humanity

Migration of new user to domain at Muncie habitat for Humanity

Upgrade from Symantec Endpoint Protection to Trend Micro at Hillcroft Services, Westminster Village, Overland Tours, Moser Engineering

EDUCATION/CERTIFICATIONS

MICROSOFT CERTIFICATION PROGRAM FOR WINDOWS SERVER 2003

ComputerTraining.com Indianapolis,IN, August 2005 to January 2006

MCP - MICROSOFT CERTIFIED PROFESSIONAL

MCSA - MICROSOFT CERTIFIED SYSTEMS ADMINISTRATOR

MCSE- MICROSOFT CERTIFIED SYSTEMS ENGINEER

MCDST- MICROSOFT CERTIFIIED DESKTOP SUPPORT TECHNICIAN

MCITP - MICROSOFT CERTIFIED IT PROFESSIONAL

MCTS- MICROSOFT CERTIFIED TECHNOLOGY SPECIALIST

COMPTIA A+

COMPTIA NET+

WORK EXPERIENCE

ComputerTraining.com Internship Fall 2006

Assisted the instructor in class preparation, troubleshooting, tutoring and assessment.

Deltec Information Solutions

Client Services Technician January 2,2007 to August 11,2009

Network and Desktop support and trouble shooting. Software installation and support. Server setup including installation of OS, Migrations, configuration of OS and software. Customer Service and end user support. Proficiency in networking protocols, and appropriate hardware and software solutions. Diagnosed and identified when hardware needed to be removed from work site for rebuild or warranty repair. Performed warranty calls to vendor to schedule vendor-required maintenance. Installed and tested software as required for clients. Responsible to update internal trouble ticket software for job tracking and invoicing, and entering items in management software to order and forward recommendations to Operations. Communicated with clients on each step of the process, including what was done to resolve the issue. Provided updates to client during ongoing projects. Confirmed when finished with the end user that problem has been resolved to their satisfaction.

Professional References and Certifications Available upon Request

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