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Scott
US-Michigan
Sales Manager
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BUSINESS ADMINISTRATION - SALES AND MARKETING - NEGOTIATION AND CLOSING - SALES PRESENTATIONS
NEEDS ASSESSMENT - MARKET AND FINANCIAL ANALYSIS - LEADERSHIP AND PERSONNEL DEVELOPMENT
INTERPERSONAL RELATIONS
Highly motivated, qualified, and top producing sales professional offering more than a decade of diverse background in financial, investment, and automotive industries with strong sales, strategic marketing, team building, and contract negotiations skills. Proven track record of success in production, exceeding corporate standards and expectations utilizing analytical, risk assessment, problem resolution, and interpersonal skills. Demonstrate and maintain efficiency, accuracy, and high standard of quality in work even in a fast paced and exceedingly demanding environment. Dedicated to providing a high level of customer service to build trust and increase sales. Highly motivated to outperform market competition. Demonstrate uncompromising work ethics, integrity, and strong passion for automotive and financial industries that capture competitive sales objectives.
NOTABLE ACCOMPLISHMENTS
- Spearheaded the dealer trouble and liquidation activities, limiting wholesale losses within 2009 loss goal of $1.2M for the Great Lakes Business Center
- Oversaw liquidation process of more than $1B in new vehicle, real estate, and capital loans
- Effectively piloted the implementation of all wholesale credit reviews that exceeded completion goal
- Successfully created and implemented credit strategies, exceeding monthly acquisition and loss goals
- Advanced retail / lease contract acquisition goal of new vehicles sold from 44% to 47%
- Decreased 30-day retail consumer delinquency from 1.6% to 1.4% within territory
- Reduced six-month early payment defaults and repossessions within territory by 30%
- Demonstrated proven leadership; scored 7% higher than colleagues within management team of business center on 2007 Aubrey Daniels Leadership Performance Survey
- Received the “Top Performers” celebration trip as a Dealer Relations Manager for three consecutive years by increasing revenue and exceeding critical business goals averaging 110% achievement
- Ramped up consumer retail / lease contract acquisition goal for new vehicles sold from 52% to 77%
- Increased dealership wholesale financing of Chrysler dealerships financed with Chrysler Financial from 72% to 79%
- Initiated and utilized sales tools, such as wholesale cost comparative analysis and retail competitive analysis, which resulted in enhanced floor plan, wholesale insurance, and lease and retail lending penetration.
- Assisted dealers in analyzing financial position and dealership financial performance; recommended opportunities for improvement
- Obtained promotion to Retail Credit Manager for exceptional performance in exceeding all sales goals and successfully development of territory
- Surpassed all requirements, leading to promotion as Dealer Relations Manager within 17 months of tenure
- Outperformed all goals which led to promotion to the Dealer Credit Analyst for Commercial Lending, the next step of becoming Dealer Relationship Manager
AREAS OF KEY STRENGTHS
Marketing and Sales Management
- Solid understanding of project management, market assessment, and effectual approach
- Experienced at assessing market and client perceptions, needs, and requirements, to advance or develop innovative services and products while optimizing delivery of customer service and intensifying profit yields
- Well-versed in administering all marketing and sales dealings, presentations, and appointments to preserve key accounts and generate new corporate relations
- Proficient in managing client expectations
Project Management
- Expert at overseeing complete project life cycle, from conceptualization to implementation of ideas and completion
- Successful in coordinating and accomplishing simultaneous development of multiple projects
- Accustomed to developing time schedules, preparing and evaluating project status reports during each operational phase, facilitating construction site progress meetings, adjusting budget plans and timelines, and ensuring on-time completion of projects
Client Relations / Customer Service
- Consistent in sustaining high level of professionalism and integrity in relating with clients and in constructing long-term relationship with all levels of management
PROFESSIONAL EXPERIENCE
CHRYSLER FINANCIAL - Farmington, MI
SENIOR ANALYST, DEALER CREDIT OPERATIONS (Auburn Hills, MI) Feb 2009-Present
- Oversee the business center’s Dealer Credit Department, coordinating daily dealer credit activities, administering wholesales receivables, and supervising entire personnel, from dealer credit administrators to inventory auditors, inventory auditor supervisor, and operational assistants
- Serve as the Dealer Trouble Specialist for problem and liquidation situations, providing on-site direction and management of activities
- Analyze Credit Watch and Exposure dealer situations and develop recommendations to the Dealer Credit Manager and business center management for workout proposals
- Handle a wide range of responsibilities and dealer territory, including more than 200 dealerships in Michigan, Ohio, and Indiana
RETAIL CREDIT MANAGER (Auburn Hills, MI) Oct 2006-Feb 2009
- Supervised applications, acquisitions, and portfolio while maintaining dealer relations within territory that included 225 dealerships in Michigan, Ohio, Indiana, and Kentucky
- Coached staff of 12 retail credit analysts and 2 senior credit analysts on effective decision making and proper way of corresponding credit decision to dealer personnel
- Accounted for interview and selection process as well as staff coaching and development for the department
- Evaluated employee performance with daily, monthly, and annual feedback
- Provided assistance in establishing individual goals, setting strategies, and measuring results for the department
- Functioned as team member of Funding Department to confirm proper documentation and process flow
- Developed processes and communication strategies to assist sales staff on retail risk and lending requirements
DEALER RELATIONS MANAGER (Indianapolis, IN) Apr 2004-Oct 2006
- Conceptualized and executed sales plans for assigned territory
- Conferred with key dealership personnel to instruct and promote full spectrum of lending products and services through dealer visits and meetings
- Created strategies in collaboration with support staff at the GLBC to achieve acquisition and loss mitigation goals
- Determined opportunities for dealer to maximize profits through the use of Chrysler, LLC and Chrysler Financial programs
- Fostered loyalty and solid relationship with dealer based on respect and reputation as a financial consultant
DEALER CREDIT ANALYST (Farmington Hills, MI) Sep 2002-Apr 2004
- Handled wholesale audits to recognize trends and need to perform supplementary financial reviews
- Assessed and modified monthly dealer financial statements
- Managed prearranged credit reviews and supported sales staff with credit requests
- Disclosed credit watch dealers and financial statement exceptions to senior management
- Held responsible for legal documentation and proper auditing of required dealer documents
EARLIER EXPERIENCE
WHOLESALE INVENTORY AUDIT SUPERVISOR Mar 2002-Sep 2002
RETAIL CREDIT SUPERVISOR Jan 2001 – Mar 2002
RETAIL CREDIT ANALYST Jun 2000 – Jan 2001
LEASE REMARKETING MANAGER Feb 1998 – Jun 2000
COLLECTIONS & CUSTOMER SERVICE Mar 1996 – Feb 1998
EDUCATION
MASTER OF SCIENCE IN MANAGEMENT
Walsh College, Troy, MI - 2003
BACHELOR OF BUSINESS ADMINISTRATION IN MARKETING
Walsh College, Troy, MI - 1998
PROFESSIONAL TRAINING
Aubrey Daniels Coaching and Leadership Training
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