Multi-unit Manager Resumes in US-New York: Sarah

Multi-unit Manager Resume

Contact Candidate

Name:

Sarah

Location:

US-New York

Experience:

Most Recent Job Title:

Multi-unit Manager

Objective:

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Resume Text:

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DISTRICT MANAGEMENT

Business Development | Sales Leadership | People Management

Highly motivated and performance-driven sales and management professional with award-winning sales record in highly competitive environments. Broad experience in delivering over-quota sales performance and leading region-wide revenue growth. Creative and resourceful with verifiable career track of successfully opening, developing, and growing new territories and markets. Excellent leader and team player with proven capacity to build and sustain forward growth momentum while motivating peak individual performance from team members. Additional key strengths include:

- Executive Leadership and Supervision

- Profit and Loss Management

- Strategic / Tactical Business Planning and Execution

- Best Sales Practices

- Customer Satisfaction

- Out-of-the-Box Thinker / Independent Decision-Maker

- Profit Margin Improvement

- Organizational Development

- Staff Training / Coaching and Mentoring

- Program Development and Implementation

- Staff Payrolls and Process Improvement

- Loss Prevention / Shrink Management

CAREER OVERVIEW

Things Remembered - Albany, NY

DISTRICT MANAGER Jul 2008-Aug 2009

Oversaw the strategic execution of plans in 14 stores based in Albany, Hudson Valley, and Connecticut markets. Assumed full responsibility for driving new sales, recruiting and hiring store managers, and coordinating payroll. Refined knowledge of various personnel on current product lines and standard business practices. Led new product launches and promotions. Effectively handled customer service inquiries / issues in a timely fashion. Strictly enforced shrink reduction plans to maintain organizational efficiency.

- Spearheaded the opening of a new concept store based in Colonie Center that generated 17% increase in revenue

- Positioned stores in the top 5% company wide for FY2009

- Led a Rewards Club outreach that later became a monthly initiative for all stores that boosted repeat business

- Surpassed 4-wall profit goal by more than 62% in FY2008

REGIONAL SALES SUPERVISOR Feb 2006-Jul 2008

Leveraged strong leadership capabilities to 11 stores in geographically dispersed locations in Albany and Connecticut markets. Devised sound business plans to maintain efficiency. Conducted activities such as managing staff, hiring and training personnel, administering payrolls, and coordinating new product launches and sale promotions. Corresponded to customer inquiries and resolved issues as they arise.

- Initiated the grand opening and development of a brand new, blue-ribbon concept store at a newly remodeled mall in Milford, Connecticut

- Served as core member of two company-wide committees with focus on optimizing supply ordering systems and in developing prospect calling database

- Played an integral role for the 8.5% boost in region sales, 5.6% increase in transactions, 63% overachievement of store’s ADS goal, as well as successful recruitment of new management in 45% of stores

- Consistently positioned in Top Ten Ranking Region for sales results in 2007

REGION 42 AREA SALES MANAGER Aug 2005-Feb 2006

Directed and managed business operations of a six-store area in the Albany market; reported directly to the regional sales manager regarding business performance. Coordinated Loss Prevention conference calls on a regular basis for potential high-risk stores throughout the territory. Oversaw region-wide sales calls, including content development, presentation, as well as meeting preparation and logistics.

GENERAL MANAGER AND REGIONAL BACK-UP TRAINER | Great Lakes Mall, Mentor, OH Sep 2004-Aug 2005

Led operations of a flagship store in the areas of new visual presentation and management structure. Handled various positions including regional training manager and retail manager. Interact with corporate office to accurately track and monitor the effectiveness of new strategies for outreach, operations, and sales approach. Coached and mentored sales manager and outreach manager.

- Gained the Best Sales to Goal in Region 21 by surpassing all established quota by 101.5% in FY2004

- Achieved Best Additional Personalization Percentage of 32.8% for Region 21 in FY2004

REGIONAL TRAINING MANAGER | Crossgates Mall, Albany, NY Mar 2003-Sep 2004

Provided strategic direction to Crossgates store operations to increase business profitability; trained and developed management professionals in the region. Conducted performance appraisals to staff and appropriate follow-up on possible promotions for store managers. Facilitated region-wide training workshops to refine selling skills of staff, and provided one-on-one coaching to under-performing personnel. Ensured all staff training and development programs were in adherence to all corporate standards and guidelines.

- Awarded with Most Improved Shrink Award in Region 55 during the first half of 2004 (2.03%)

- Attained Outstanding Payroll Control by saving 364 man-hour cost in FY2004

- Championed Outstanding Customer Service Award in Region 55 in FY2003 and during the first half of 2004

- Achieved Outstanding Team Player in Region 55 in FY2003

- Best of the Best in FY2003

RETAIL MANAGER May 2001-Mar 2003

Facilitated store operations on a regular basis including staff management. Functioned as team leader for four high-volume stores throughout the region. Drove increase in sales and profit performance. Determined problem areas and captured new business opportunities within the four-store team; partnered with regional sales manager in resolving issues as well as brainstorming new concepts. Successfully established and managed a team of quality staff.

ASSISTANT MANAGER Aug 1998-May 2001

Worked collaboratively with the retail manager in coordinating store operations on a daily basis, including staffing, coaching, and scheduling. Prepared reports and maintained knowledge of current sales trends.

SALES ASSOCIATE Nov 1996-Aug 1998

Increased sales profitability and defined key performance indicators, such as Average Dollar Sale through industry’s best practices.

Hoyt’s Cinema 12, Crossgates Mall, Albany, NY

CASHIER May 1996-Oct 1999

Assumed full responsibility for sales, reporting, and bank reconciliation for the theater’s box office and concession stand.

EDUCATION

Associate’s Degree in Mortuary Science - Hudson Valley Community College, Troy, NY (1998)

Relevant Coursework: Small Business Law, Business Management, and Accounting

COMMUNITY INVOLVEMENT

Spokesperson, New York State DeMolay Dream Team

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