Aboni Murray CSR Resumes in US-Florida-Ft. Lauderdale: Aboni

Aboni Murray CSR Resume

Contact Candidate

Name:

Aboni

Location:

US-Florida-Ft. Lauderdale

Experience:

Most Recent Job Title:

Aboni Murray CSR

Objective:

Full-time career with potential to grow.

Resume Text:

.....Begin Resume Preview.....

1401 N.E. 17th Court

Fort Lauderdale, FL 33305

abbynbrad.white@live.com

________________________________________

Customer Service Representative

Over 4 years of call center experience in customer service and sales; and 2 years of office clerk experience. Outstanding verbal, written and interpersonal skills; fast and trainable learner with a wide range knowledge of practical, computer, and basic office systems skills. Achieved and maintained a 98% customer satisfaction rating. Sincerely enjoy serving the public and accurately interpret customers problems; offering the best solution. Experienced team leader and team worker and able to work cooperatively or independently. A full-time, position with a highly reputable organization sponsoring and representing products and services.

 Self-motivated

 Office Procedures

 Data Entry

 Microsoft Word, PowerPoint, Excel, Outlook

 Bilingual English/Spanish

 Internet Explorer

 Front Desk /Receptionist Skills

 Management Skills

Experience:

J&G of South Florida

11/2008-04/2009

Customer Outbound Sales Representative

Sunrise, FL

 Adjusted phone personality to target over 100 callers on a daily bases.

 Record names, addresses, purchases, and reactions of each caller daily in a computer.

 Contacted over 100 businesses and/or individuals by telephone in order to solicit sales to request donations for charitable causes.

 Maintained records of contacts, accounts, and orders.

Interactive Response Technologies

04/2008-10/2008

Customer Inbound Sales Representative

Fort Lauderdale, FL

 Obtained information from over 100 individuals by phone and resolved customer or public complaints.

 Upgraded products and services to about 25 recent customers.

 Provided information about products, services and billing details to about 65 customers.

 Referred unresolved about 10 customer grievances to designated departments for further investigation.

PRC, LLC

09/2007-05/2008

Customer Inbound Sales Representative

Miami, FL

 Compared disputed merchandise with original requisitions and information from invoices.

 Completed contract forms, prepare change of address records, and issue service discontinuance orders by phone for over 100 customers, using a computer.

 Kept records of all customers interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

 Recommended improvements in products, packaging, shipping, service, or billing methods and procedures for about 100 customers to prevent future problems.

Florida Memorial College

09/2004-09/2006

Customer Service Office Clerk

Miami, FL

 Answered over 20 telephones calls, transferred and took messages.

 Maintained and updated all files, inventory, mail, and database systems, either manually or using a computer.

 Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers on a daily bases.

 Computed, recorded, and proofread over 10 documents, data and other information.

Education:

William H. Turner Tech High School

08/2000-06/2004

Diploma & Studio Technician Certificate

Miami, FL

Art Institute of Fort Lauderdale

08/2004-06/2005

Animation & Graphic Design

Fort Lauderdale, FL

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