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Office/Operations Manager Resume
Janet
US-Georgia-Atlanta North
Office/Operations Manager
AREAS OF EXPERTISE: ACCOUNT MANAGEMENT/ HR-STAFFING MANAGEMENT/OFFICE MANAGEMENT/PERSONAL-EXECUTIVE ASSISTANT/ RECRUITMENT/BUSINESS DEVELOPMENT\\r\\n\\r\\nI am Dedicated, organized, creative and detail-oriented with significant experience in high visibility and self-directed positions requiring professionalism, integrity, time management and excellent interpersonal and communication skills.\\r\\n\\r\\nMy objective is to become part of a team where my skills, experience and professionalism will help me to become a great asset for a wonderful company.
rnJanet JacksonrnrnACCOUNT MANAGEMENT/ HR-STAFFING MANAGEMENT/OFFICE MANAGEMENT/PERSONAL-EXECUTIVE ASSISTANT/ RECRUITMENT/BUSINESS DEVELOPMENTrnrnDedicated, organized, creative and detail-oriented with significant experience in high visibility and self-directed positions requiring professionalism, integrity, time management and excellent interpersonal and communication skills.rnrnCORE STRENGTHSrnrnCommunications Skills (oral & written) rn Public Speaking rn rnCustomer Service rn Inside/Outside Sales rn rnClient Retention rn Recruiting and Screening rn rnAdministrative rn Business Development rn rnAccount Management Skills rn Networking/People Skills rn rnHuman Resources/Benefits rn Time Management rn rnEvent/Meeting Planning rn Training Skills rn rnMarketing/Promoting rn Multitasking rn rnLeadership/Management Skills rn Meeting Goals rn rnPayroll rn Public Speaking rn rnrn rnrnSOFTWARE SKILLSrnrnQuickBooks Pro rn ADP rn rnWord rn Internet Research rn rnExcel rn Typing – 60wpm rn rnOutlook rn rnrn rnrnPROFESSIONAL EXPERIENCErnrnARC Contracting, Tucker, GA rnrnContracting Company (Roofing, Siding, Gutter, etc.) 5/2009 – PresentrnrnOffice/Operations ManagerrnrnManaging day to day duties of the Office rnManaging 4-6 Staff Members daily rnManaging Expenses & Payroll rnWorking daily with QuickBooks Pro rnKeeping day to day contact with Customers and Vendors rnIssued payments to Vendors and paid all office bills rnSet appointments for estimates rnPlaced Ads and managed all Marketing and Promotions Campaigns rnPerformed HR duties and managed all Employee files rnDid day to day bank deposits rnContact Insurance Companies regarding claims and payments rnReview and update website information rnAdminister Sales Associate Draws rnPlace Ads for new Sales Associates, tested and interviewed rnMonitor projects and status of each rnReorganized files and created a new filing system for customer files rnDid postal runs daily rnRan errands when needed rnOrder all office supplies, forms, checks/deposit slips, etc. rnCreated and sent out various correspondence to vendors and customers rnMany other duties, as needed rn rn rnrnJ. Jackson – page 2 of 3 rnrnrnExpress Employment Professionals, Duluth, GArnrnStaffing 3/2007 – 3/2009rnrnBranch ManagerrnrnAccount /Business Development (B2B) rnInside/Outside sales rnProvide the highest quality customer service to both clients and candidates rnManage and train new staff rnConduct Employment Verification rnManage Office rnManage a full Staff rnConduct meetings with Staff to review numbers and goals rnRecruit and Interview potential Associates rnSchedule appointments with Managers and Directors for potential Clients rnComplete Job Orders and do follow-ups on current Associates rnNegotiate Pay, Conversion and Bill Rates rnPerforming various HR duties rnConduct Background and Drug Testing onsite rnHiring and retaining enough qualified candidates to meet our client’s expectations rnResolve any Client or Associate issues with professionalism rnContinue strong Business relationships with existing Clients rnProcess Payroll rnProvide strong motivation to staff members rnManage other day-to-day duties that assist in the Office’s success rnEntering and updating Associate information in the Q3 System rnDelivering paychecks to Client Facilities rnPlan, organize and implement appropriate operations and sales strategies rnEnsure compliance with federal, state and local employment laws rnAdminister the performance management system through individual performance appraisals rnCommunicate and administer all policies, procedures and programs rnEnsure a professional office appearance and the safety of all employees, applicants and visitors rn rnrnWestaff, Inc., Atlanta, GA rnrnStaffing 4/2006 – 2/2007 Placement ConsultantrnrnGenerating new business by promoting and selling Westaff’s services and growing existing business by building relationships with local, national and global companies in this promising market. rnReview weekly ads to identify prospects rnRecruiting talented candidates and helping them reach their work and career goals by placing them in the right jobs rnDelivered quality people to meet Clients’ staffing needs. rnManaging day-to-day information and process flows at the branch including: rnReference and background checks rnEmployee verification rnAdministering assessments rnInterviewing candidates rnInputting and updating information in the 2ND Wave system rnAnswer multiple phone lines rnInside/Outside sales functions rnConducting various HR duties rnConducting appointments with potential and existing Clients rnMarking employees available for Temp, Temp-Hire and permanent positions rnPay Check Delivery to Clients rnRunning various reports on a daily bases rnProcessing Payroll rnHelping candidates recognize their skills and reach their potential as vital member of a company’s team rn rn rn rn rn rn rnrn J. Jackson – page 3 of 3 rnrnrnK & J Productions Inc., Lawrenceville, GA (Self-Employed) 5/2000 – 2/2006 rnrnMarketing, Promotions/Event Planning rnrnCEO/PresidentrnrnContracted as a Promoter by co-coordinating Special Events rnRepresented Musical Artist and Celebrities rnPlanned, coordinated and promoted Concerts, Movie Releases, After Parties, Album Releases, Fashion Shows, Birthday and Anniversary Events and much more rnSupervised a staff consisting of 10-30 employees to complete a strong promotional & marketing team rnPerformed administrative and payroll duties. rnPerformed various HR duties rnInterviewed and screened appropriate candidates for various positions and projects rnGenerated new clients thru referrals, cold calling, setting appointments rnFollowed up closely on existing clients rnBuild relationships with local, national and global clientele rnCreated documents and contracts rnUtilization of customer, marketing, administrative and sales skills rnSaint Joseph’s Hospital, Atlanta, GA 8/1996 – 1/1997 Hospital Business Office Patient Account/Billing RepresentativernrnAnswered multiple phone lines, inputted patient information in the computer and assisted patients with their accounts, documenting each account, requested insurance information, medical records & other information needed to complete the processing claims in a timely order. Requested claims, filed insurance, answered correspondence and made collection efforts. rnrnrnGolden, Herd, Levine & Dannehl MD, Atlanta, GA 10/1995 – 8/1996rnrn Office Team Leader/Medical Secretary/Insurance Clerk rnrnAnswering telephones, scheduling appointments, typing of correspondence, registering of patients, billing and collections on patient accounts, posting payments, entering patient account information, daily deposits, month-end balancing of accounts and working A/R & A/P for various accounts from a weekly report to resolve each account. Trained and organized Orientation for new employees for various job duties and positions within the office. Processed payroll and other HR duties. Serve as a direct contact for various Doctors and the Office manager. Utilized extensive customer service skills, administrative skills and account resolution skillsrnrnEDUCATION rn1985 Dyersburg State College Dyersburg, TN rnrnComputer Science rnrnMLS Real Estate SchoolrnrnSalesperson Real Estate Courses Completed rnrnrnCurrently studying for my PHR/SPHR Exam rnrnrnFuture plans to further Education rnrnrnCompleted EU Certification- Staffing Inside SalesrnrnOTHER SKILLS rnCPAR (Certified Patient Account Rep) certified, medical terminology, ICD-9 & CPT coding, computer software skills, billing and collections skills, leadership skills, administrative skills, excellent customer service, recruiting, communication, marketing, sales, promotional and organizational skills. rn
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