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Suzanne
US-Georgia
Medical Sales
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QUALIFICATIONS PROFILE
Highly motivated, results-driven, and dynamic professional equipped with broad-based experience in Sales, Marketing, Human Resources, and Customer Service. Proven ability in formulating innovative marketing strategies to exceed target goals, improve corporate profitability, and optimize operational efficiency. Excel at utilizing out-of-the-box techniques in training and developing employees. Enjoy challenges and capable of multitasking in a competitive and fast-paced environment.
AREAS OF EXPERTISE
- Sales Action Plans and Development
- Commercial Lines Underwriting
- Risk Management
- Account and Territory Management
- Leadership, Training, and Team Building
- Marketing Campaigns and Promotions
- Customer Service and Relations
- Presentation and Negotiation Expertise
- Problem Resolution and Decision Making
- Profitability / Performance Improvement
CAREER HIGHLIGHTS
- Obtained “Commercial Underwriting Team Profitability” awards in 1995 and 1994
- Earned “Toastmasters” awards in 1994 and 1993
- Consistently achieved “Million Dollar Club” award each year through exemplary performance and dedication
- Initiated the development of the Property Damage Expediting Claims Unit for State Farm Insurance
- Increased commercial property sales by 20% in a two-year period for three of State Farm’s largest agency sales districts while maintaining the highest profitability goals
SUMMARY OF EXPERIENCE
FINANCIAL OPERATIONS AND COMMERCIAL UNDERWRITING
Negotiated with appropriate parties to settle claims and execute payments within time constraints. Exemplified in-depth knowledge of medical terminology to identify injuries while conferring with medical and claims personnel. Stayed abreast with current real estate market trends to effectively help clients in selling their existing homes and purchasing new properties. Administered and monitored underwriting rules and guidelines including insurance laws and regulations. Established and maintained close working relationships to produce commercial line new business and drive flow.
LEADERSHIP, TRAINING, AND SUPERVISION
Conducted training to newly hired underwriters to develop their competencies and achieve the highest staff performance toward fulfillment of corporate goals and objectives. Fostered a positive working environment and team unity among employees to improve profitability and policy gain ratios.
SALES AND MARKETING OPTIMIZATION
Provided expert oversight to all commercial insurance accounts to attain target sales and profitability. Conceptualized and developed innovative marketing strategies, campaigns, and sales promotions. Established a substantial sales funnel generated by marketing, cold calling, regular communication, appointment setting, and meetings.
WORK HISTORY
REAL ESTATE AGENT - WALDEN AND KIRKLAND REAL ESTATE COMPANY, ALBANY, GA 2007–PRESENT
COMMERCIAL ACCOUNT SALES SPECIALIST, DUBLIN, GA | AUTO CLAIMS REPRESENTATIVE, WARNER ROBINS, GA | AUTO CLAIMS REPRESENTATIVE, MACON, GA | SENIOR COMMERCIAL UNDERWRITER - STATE FARM INSURANCE, DULUTH, GA 1993–2001
CUSTOMER SERVICE REPRESENTATIVE AND BANK TELLER - FARMERS & MERCHANTS BANK, STATESBORO, GA 1992–1993
OFFICE REPRESENTATIVE - STATE FARM INSURANCE, ALBANY, GA 1991–1992
CLERICAL ASSISTANT - SOUTHERN CENTER FOR CONTINUING EDUCATION, STATESBORO, GA 1990–1991
EDUCATION
BACHELOR OF BUSINESS ADMINISTRATION IN FINANCE, Minor in Risk Management and Insurance
- Georgia Southern University, Statesboro, GA: 1992
CURRENT LICENSURES
Real Estate Sales License: 2006 | Property and Casualty License: 2000 | Life and Health License: 2000
PROFESSIONAL AFFILIATIONS
National Association of Realtors | Georgia Association of Realtors | Albany Board of Realtors: 2006–Present
MLS (Multi Listing System) Education Committee: 2008-2009 | MLS (Multi Listing System) Public Relations Committee: 2007–2008
TECHNICAL SKILLS
Microsoft Office Suite: Word, Excel, Outlook, and Publisher
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