VICE PRESIDENT Resumes in US-Texas: James

VICE PRESIDENT Resume

Contact Candidate

Name:

James

Location:

US-Texas

Experience:

Most Recent Job Title:

VICE PRESIDENT

Objective:

Resume Text:

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VICE PRESIDENT - DIRECTOR - OPERATIONS MANAGER

PROFILE

Highly motivated and top producing Operations Executive offering 23 years of extensive background in financial services and banking industry, specifically in operations, system implementation, and business process reengineering with 18 years of diverse management experience. Demonstrate strong ability in sales, strategic marketing, team building, and contract negotiation. Proven track record of success in production, exceeding corporate standards and expectations by utilizing analytical, risk assessment, and problem resolution skills. Dedicated to outperform market competition. Exemplify uncompromising work ethics. Proficient in Microsoft Office applications with working knowledge of Informix.

AREAS OF EXPERTISE

Project Management

Business Process Reengineering

Strategic & Budget Planning

Vendor Negotiations

Systems Implementation

Personnel Administration

Business Management & Operations

Market / Financial Analysis

Interpersonal / Client Relations

PROFESSIONAL EXPERIENCE

JPMORGAN CHASE BANK - Dallas, TX

VICE PRESIDENT, Market and Reference Data Operations 2000-Present

Oversee the administration of business units with 130 full-time employees responsible for maintaining and ensuring accuracy and completeness of reference data for approximately 7 million securities and institutions. Administer the processing of more than 600K monthly income payments. Handle daily evaluation pricing services for $13T custody book of business. Assess and confer service agreements / contracts with external vendors while dealing with existing business relations. Serve as business owner accountable for processing new applications, prioritizing system enhancements, optimizing client service management, and preparing long term strategic plans.

- Initiated the implementation of processing hub and application to update and maintain security master files on 17 global processing applications for firm

- Held responsible for controlling the annual budget of $8M; introduced cost-efficient processing flows, procedures, and systems, which reduced annual expenses by 10-15%

- Executed procedures and controls that successfully elevated Service Level Agreement by 45% and on time deliverables by 38% in 2 years

- Consistently attained more than 99.5% efficiency rating on payments for income and dividend events on client accounts

HD VEST FINANCIAL SERVICES - Irving, TX

SENIOR MANAGER, Operations-DEL Support 1999-2000

Supervised 5 departments and 55 operations processing employees and financial representatives.

- Accounted for $3M annual operating budget; carried out processing flows, procedures, and systems that reduced budget by 32% from Q1 (1999) to Q2 (2000)

- Conceptualized and designed strategic business plans, such as posting of portfolio performance, invoice, and transaction detail information on company website for clients and representatives retrieval

- Reorganized the Inbound Customer Service Phone Center, which resulted to the ability to effectively manage 200% increase in service request while maintaining staff levels

- Played the pivotal role in restructuring and implementing new internal quality control program for the entire operation unit that replaced the ISO 9001 quality system

SENIOR MANAGER, Operations Support 1996-1999

Administered all facets of business fee-based product, including billing and reporting, new account establishment, account transfer, cashiering, and account maintenance. Maintained compliance with ISO 9001 Quality System for HD Vest Advisory Services.

- Assumed full responsibility for the development and analysis of Request for Proposal to reinstate existing portfolio management system, including vendor selection, contract negotiation, and Cost Benefit Analysis

- Successfully replaced portfolio management and trading systems, from conceptualization to implementation idea, on time notwithstanding $200K budget deficit

- Condensed average cycle time in preparing 15K quarterly performance reports from 28 days to 20 days while eliminating overtime costs by 55%, production costs by 30%, and error rate of 1.1% to .29%

EARLIER EXPERIENCE

FIDELITY INVESTMENTS - Irving, TX

DIRECTOR, Operations Support 1994-1996

MANAGER, Image Capture 1992-1994

MANAGER, Brokerage Operations 1990-1992

FINANCIAL REPRESENTATIVE 1986-1990

EDUCATION

Bachelor of Business Administration in Production and Operations Management

Texas A&M University, Commerce, TX

CERTIFICATIONS

Software Development Certified Professional

Learning Tree International

Certificate of Reengineering

Center for Reengineering Leadership

PROFESSIONAL AFFILIATION

Member of the Advisory Board, Depository Trust Company

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