District Manager Resumes in US-Illinois: Pamela

District Manager Resume

Contact Candidate

Name:

Pamela

Location:

US-Illinois

Experience:

Most Recent Job Title:

District Manager

Objective:

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Resume Text:

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QUALIFICATIONS PROFILE

Remarkably astute, results-driven, and tenacious executive offering more than 15 years of experience in Customer Service, Business Management, and Operations. Show competency in directing highly profitable regions and districts, while significantly exceeding target sales goals. Demonstrate keen expertise in implementing effective strategies to optimize operational efficiency and improve customer service. Excel in developing sales team and establishing win-win relationships with customers to provide total satisfaction. Enjoy challenges and extremely capable to multitask in fiercely competitive, team-oriented, and fast-paced environment with dedication to superior service.

AREAS OF EXCELLENCE

- Business Management and Operations

- Financial Analysis and Projections

- Human Resources Administration

- Team Development and Retention

- Outstanding Customer Service and Relations

- Continuous Process / Performance Improvement

- Problem Resolution and Decision Making

- Superior Presentation and Interpersonal Skills

- Budget and Time Management

- Articulate Oral and Written Communication

CAREER HIGHLIGHTS

- Ranked #2 in the United States for overall performance; greatly surpassed sales and profit over Plan

- Exceeded CP Plan by 4.5% and PY sales by 4.5%, obtaining more than $1M in cash flow

- Initiated the development of a community marketing initiative with United Way across six states

- Received the “Annual Company Marketing Award,” which resulted in a 35% increase in sales for 59 stores

- Established security measures that resulted in minimal loss of product and funds due to theft

- Commended for outstanding guest satisfaction results, exceeding both company and industry standards

- Implemented a mentor program to assist in the development of entry level managers

- Elevated the profitability by increasing GCA 5% through suggestive selling and appropriate local store marketing based on neighborhood demographics

- Instrumental in setting up goals for two general managers to move them forward professionally

- Rose from rank and promoted to Area Manager, subsequently to a Corporate Training position through demonstration of exemplary performance, motivation, and personal commitment

SUMMARY OF EXPERIENCE

AREA MANAGEMENT AND OPERATIONS

- Directed and coordinated daily operational business aspects focused on LRM, HR, P&L, as well as food and liquor inventories while maintaining brand expectations in guest service and food safety

- Performed internal audits of the restaurants as well as investigations regarding theft, allegations of harassment or discrimination, workers compensation claims, and guest incidents

- Administered budget for the restaurants to fund operations, maximize investments, and increase efficiency

- Worked collaboratively with HR and oversaw personnel processes involving terminations, discrimination, and harassment

- Convened with the VP of Franchising and Facilities, when six out of ten restaurants were chosen as part of a Remodel Test

- Interacted with the Regional Marketing Director to develop discount programs that impacted the Midwest Region

- Tested numerous products and shared the feedback that assisted in determining new menu items in conjunction with Product Development and Purchasing departments

LEADERSHIP, TRAINING, AND SUPERVISION

- Determined staffing requirements: hired, trained, and developed high energy, business-minded and profit-focused managers

- Spearheaded and motivated eight separate management teams to develop their competencies and achieve the maximum performance level toward fulfillment of corporate goals and objectives

- Fostered a positive working environment and team unity among employees to improve profitability while maintaining high brand integrity

- Facilitated workshops for multiple restaurant management teams which last for approximately eight hours that reviewed company expectations in developing a diverse work place

- Conceptualized and developed workshops focused on Guest Service, Increasing Sales and Profit, Dressing for Success, and Local Restaurant Marketing

CUSTOMER SERVICE AND CLIENT RELATIONS

- Built and cultivated long-term quality relationship with clients to provide total satisfaction as well as to generate sales and new business opportunities

- Regularly interacted with customers to provide information in response to inquiries about products and services as well as to address and resolve complaints in a timely manner

EMPLOYMENT HISTORY

ASSISTANT GENERAL MANAGER - RED ROBIN GOURMET BURGERS, SOUTH ELGIN, IL: 2008–PRESENT

MULTI-UNIT MANAGER - DUNKIN’ DONUTS / BASKIN ROBBINS, NORTHWEST CHICAGO: 2007–2008

AREA MANAGER, NORTHWEST CHICAGO MARKET - DENNY’S CORPORATION, NORTHERN IL AND SOUTHERN WI: 1994–2007

PROFESSIONAL TRAINING

Dale Carnegie Course: Effective Communications and Human Relations

Franklin Covey Course: Achieving your Highest Priorities Time Management Workshop

ACTIVITIES

Implemented a partnership with The United Way for 59 Stores to partake in a community fundraising

Served as a Coach for Dale Carnegie’s 12-week Development Program

TECHNICAL PROFICIENCY

Microsoft Office Suite: Word, Excel, and PowerPoint including Lotus

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