You never know what is enough, until you know what is more than enough. -William Blake
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You never know what is enough, until you know what is more than enough. -William Blake
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Sales/Business Development Resume
Director of Human Resources Resume
Max
US-Illinois
Advisor
Educator
Max Byrd rn708-331-8910 rnmaxbyrd@sbcglobal.net rnrnEducation ProfilernBachelors of Business - Western Illinois University 1987rnMicrosoft Certified System Engineer (MCSE) 1999rnrnSystems: AS/400(iSeries), MVS, UNIX, Linux, AIX, SQL Server, Windows XP/NT, 3-Tier, Novell, etc…rnNetworking: LAN/WAN, TCPIP, VPN, SSL, AS2, FTP, HTTP/S, 1SYNC, (GDSN), ODBC, etc...rnSoftware: EDI, AS2/3, PKI, PKCS, Security, iManage(Interwoven), DocsOpen(Hummingbird), Norton, Firewalls, Ghost, IM, Navigator, MS Office Suite (Word, Excel, PowerPoint, Access, Project, Outlook), Lotus Notes, ODBC, ROBOT(BRMS),MS Exchange, OWA 2000, Remedy, IE5, JCL / CL, EBSuite(CRM), LoanSoft(LOS), Calyx, UTP/STP, etc…rnrnProfessional CareerrnCareer Advisor rnApril 2009 – PresentrnWestwood College rn•Builds a relationship with each assigned graduating student and guides students through the second part of their education, learning about students’ goals, challenges, and experience. rn•Helps students and alumni build job search skills to ensure the student is ready to begin working.rn•Offers students access to the business community, in the form of internships, mentorships, networking, and other career related opportunities.rn•Partners with the Education and Student Services department to help students develop necessary career related skills and experience.rn•Coaches students individually and in groups on job creative search skills, resume writing, interviewing techniques, and professionalism and necessary business acumen.rn•Generates and maintains relationships with employers who offer graduate employment positions. rn•Leverages relationships with employers to assist students with attaining career related jobsrn•Bring appropriate speakers on campus to address: retention, developing ones’ career, rn•Maintains student files regularly and accuratelyrnrnElectronic Data Interchange Support rnJan 2005 - Aug 2008 rnITW/Click Commerce, Chicago, ILrn•Provide On-site training/upgrades for Electronic Data Interchange software at various client sites.rn•Analyze client methods of business data exchange electronically in a secure channelrn•Perform analysis and configuration for AS1/ AS2 connectivity using VAN,FTP,HTTP and HTTP/S rn•Implement security/encryption methods for business exchange i.e. HASH,SHA-1,MD5, Algorithmrn•Configure, and Install Electronic Data Interchange solution on AS400(iSeries),UNIX,Windowsrn•Configure client mailboxes using TDNgine Enterprise Architecture System rn•Create and configure SQL Server Database for Enterprise EDI software testingrn•Design Public/Private Keys for B2B partners using EDI Certificate Authority Systemrn•Communicate with US & International clients i.e., DoD, WalMart, FedEx, CitiCorp, UPS, IBM, LOWES, Home Depot, Pearson Ed., Pepsico, GXS, INOVIS, ITW, etc…rn•Collaborate with Sales Managers, Developers, and Engineers regarding SLA’srn•Design EDI documentation for AS400(iSeries), Windows, and Unix platformsrn•Gather customer configurations for performing system and application test scenariosrn•Interact with iSeries tools i.e. PDM, CL, SEU, DFU, and AS400(iSeries) Navigator rn•Create / Administer AS400 user profiles via iSeries Navigator utilityrn•Train Support Desk team member in EDI solution implementation and software behaviorrn•Train co-workers on AS400(iSeries) navigation, errors, system commands and syntaxrn•Create 1SYNC (UCCNET) Data Pool accounts for supplier/retailer Data Synchronizationrn•Investigate data synchronization errors between clients publishing to 1SYNC Data Poolrn•Interact with Global Data Synchronization Network (GDSN) via 1Sync, Supplier, Retailer, etc…rn•Participate with supporting PepsiCo on-boarding process with supplier/retailer exchangesrnrnMax Byrd 708-331-8910 maxbyrd@sbcglobal.net rnrnSystem Consultant rnMar 2004 - Dec 2004 rnRBC Mortgage Corp, Chicago, ILrn•Troubleshoot client issues related to LoanSoft Origination softwarern•Calculate loan-to-value (LTV) and verify consistency with softwarern•Investigate underwriting requirements with various loan programsrn•Articulate credit report information to internal/external clientsrn•Collaborate with team member solutions regarding softwarern•Provide navigation procedure with application, hardware and error logrn•Verify hardware and software compliance with company policy proceduresrn•Correspond with vendors, technicians, engineers, underwriters, etc…rn•Configure Outlook 2000 and application on client laptops via phonern•Participate in system account administration procedure in Active Directory (AD)rn•Provide detailed analysis of hardware and software improper functionalityrnrnApplication Administrator Aug 1999 - Jan 2002 rnSidley Austin Brown & Wood, Chicago, ILrn•Participate in designing of Windows 2000 Professional Desktop rn•Perform configuration of desktops with NT workstation, Windows 2000 rn•Create, delete, and modify NT user accounts for system users rn•Analyze and diagnose iManage document errors, transmissions, and communicationrn•Create, change, and delete user exchange accounts with Exchange 5.5rn•Modify, delete, and reset passwords of NT/iManage user accountsrn•Provide helpdesk with 3rd level support of all iManage connectivity and document issuesrn•Maintain email accounts with Exchange 5.5 Serverrn•Design account administration documentation for QA procedures rn•Modify users, groups, and permissions for iManage 3-Tier Applications rn•Perform ODBC modifications for iManage remote locationsrnrnSenior Customer Support Analyst rnMay 1998 - May 1999 rnAmoco Oil Corp, Chicago, IL rn•Provide installation, upgrade, and support of MS Products and network equipment rn•Conduct imaging for Compaq and Dell desktops using Ghost applications rn•Instruct users on system requirements and software compatibilityrn•Develop project review involving roll-out, implementation, troubleshooting and support for mainframe connectivity issues rn•Customize and consult clients Windows 95 desktop for efficient use rn•Maintain system resolution and requests within Clarify databasern•Install and configure printers, scanners, modems, CDROMS, etc…rnrnTeam Lead - Technical Specialist May 1996 - May 1998 rnCNA Insurance Corp, Chicago, ILrn•Develop training strategies for device connectivity issues rn•Train Helpdesk team on proprietary software, MS Products, and hardware componentsrn•Conduct one-on-one application training for rating softwarern•Providing customer support with MS Office and laptop utilization rn•Troubleshoot hardware and software problems users communityrn•Design problem tracking database using MS Access for department rn•Develop hardware inventory for department using MS Excel rn•Perform Remote Mail installation as well as laptop system backups rn•Install and configure printers, scanners, modems, workstations, CDROMS, etc…rn•Communicate strategies with staff team membersrnrnAS400 Systems Operator rnApr 1988 - May 1995 rnZenith Administrators, Inc., Chicago, ILrn•Provide technical support and system administration as the liaison between staff rn•Design printer and terminal devices for AS/400 peripherals and communication lines rn•Read, interpret, troubleshoot, and understand basic CL syntax and error logsrn•Designed 10 node Novell Netware 3.12 LAN system Peer-to-Peer connection rn•Perform AS400 tasks such as backups, restores, and device configuration rn•Change AS/400 software variables using CL, PDM, SEU, etc…rn•Perform AS400 system training for new hires and existing computer operatorsrn•Configure connection of controllers (3274), printers (Xerox) and terminals (5250)rn•Troubleshoot jacks and wiring (RJ11, RJ32, Twinax) for patch panelrn•Manage weekly/monthly backups for system usage and file restorationrn•Designed AS400 unattended backup system utilizing ROBOT systemrnrnrnCareer Profilern•20 years experience in Technology at corporate and community levelsrn•20 years as volunteer Mathematics Tutorrn•5 Years as a Community Computer Instructorrn•ABE/GED Math Instructorrn•Passion for teaching and commitment to education in Urban atmospherern
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