National Manager of Dispatch Operation Resumes in US-Texas-Dallas: robert

National Manager of Dispatch Operation Resume

Contact Candidate

Name:

robert

Location:

US-Texas-Dallas

Experience:

Most Recent Job Title:

National Manager of Dispatch Operation

Objective:

I would like to secure a management position in transportation or the retail grocery industries.

Resume Text:

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ROBERT L. ECHOLS

r.echols@att.net

6225 Texana Way Home: 972-423-4948

Plano, Texas 75074 Mobile: 214-529-7438

CLAIMS MANAGER IN TRAINING

Dedicated manager of operations; successful in transportation, facility management, retail groceries and customer service; Strong leader and coach of people; excellent communicator; A resourceful problem solver in fast-paced environments; Forecast, prepare and manage budgets

Staff Development: Recruited both hourly and mid-level managers. Identified strengths and weaknesses and provided positive feedback to encourage employees to improve on their skill levels. Developed and implemented training programs to improve processes and increase employee retention. Provided on-going training, counseling and frequent motivational sections with groups and individuals. Monitored all employees for quality in the performance of duties. Monitored employee communications with customers and provided feedback.

Problem Solving: Utilize excellent communications and listening skills to resolve issues or concerns involving internal and external customers to meet company standards. Recognized any issues with the availability of manpower or equipment resources, formulated and implemented a plan of action to resolve. Managed in a union environment and resolved grievances.

Operations Management: Projected staffing needs and prepared schedules of 25-100 people to meet the trends of the business. Adjusted to meet budgetary requirements. Analyzed all manpower and fleet needs for inter-city bus transportation network. Ensured the cleanliness and safety standards were met at facility locations. Ensured that all local, state and federal rules and regulations adhered to. Developed policies and standard operating procedures for the department. Established goals and objectives.

Revenue Control: Prepared and maintained budgets from $550K to $1.5 million dollars. Maintained inventories and minimized pilferage in an economically challenged area. Negotiated commission structures to independent small city bus agencies.

Technical Skills: Proficient in MS Office (PowerPoint, Word, Excel); Kronos Pay systems

PROFESSIONAL EXPERIENCES

Greyhound Lines, Dallas, Texas 1991-2008

The largest provider of inter-city bus transportation, serving over 2300 destinations with over 1300 daily departures across North America (Also charter service and same day and next-day package delivery to thousands of destinations.)

NATIONAL OPERATIONS MANAGER Dallas, Texas 2007-2008

* Oversaw the daily dispatching of motor coaches and Motor coach Operators and Call Center staff

* Supervised the dispatching of 2500 Drivers and 1500 buses timely to provide excellent customer service. Ensuring the integrity of the system by providing and improving on-time service. Utilized resources in a cost effective manner by reducing on-duty driver cost my 3% and reduced the cost of deadhead miles by 5 %.

* Directed 5 Regional Managers and 25 Dispatchers on a shift to monitor the network and summoned drivers to work in specific areas. Formulated operational plans daily and weekly while making real-time decisions to control cost.

* Developed policies and standard operating procedures for the department. Established Departmental goal and objectives. Enforced compliance of governmental laws and DOT regulations.

* Recognized issues and problems and identified effective solutions to implement.

ROBERT L. ECHOLS Mobile: 214-529-7438 page 2 of 2

* Hired, trained, mentored and coached employees for effective levels of performance. Identified employee strengths and weaknesses and provided positive feedback to encourage them to improve their learned skills.

* Prepared and managed the emergency operations center during accident investigations. Also during adverse weather conditions and upon evacuation of citizens in affected areas.

REGIONAL OPERATIONS MANAGER 1998-2007

* Managed a geographical area of the network and dispatchers assigned to the area.

* Evaluated and monitored dispatcher internal and external calls for utilizing of scripts, decision making and the timely handling of calls.

* Conducted service analysis daily to determine where service may be needed to be expanded or reduced and provide a regional plan for the next 24 hours

* Maintain communications with drivers and their field managers and handle and resolve any conflicts or issues.

* Participated with the route planning committees and capacity planners to determine the need to change or upgrade routes.

* Assisted in training and the development of Dispatchers.

FACILITY MANAGER Birmingham, AL/Jacksonville, FL 1991-1998

* Oversaw the City terminal and several area smaller agencies

* Developed and recommended goals for the city terminal and agencies ensured compliance of local laws and governmental rules. Negotiated commission structures

* Developed and implemented training programs to improve baggage handling and loading procedures. Prepared and managed budgets. Daily and weekly sales reports

* Maintained a clean and safe environment for both customers and employees

PREVIOUS EMPLOYERS

WINN- DIXIE FOODS Location Manager - Atlanta, GA

BI-LO FOODS Co-Manager - Charleston, SC

METRO PROPERTY BROKERS Real Estate Sales Representative - Atlanta, GA

NORTH CAROLINA MUTUAL Sales Representative - Atlanta, GA

EDUCATION:

Bachelor of Science in Business Administration

Stillman College, Tuscaloosa, AL

CERTIFICATES AND LICENSES:

State Of Texas Insurance Sales License

Sandler Selling Systems

Tom Hopkins Sales Techniques

Smart University Management Courses

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