Desk Side Technology Support Specialist Resumes in US-Florida-Gainesville/Jacksonville: James

Desk Side Technology Support Specialist Resume

Contact Candidate

Name:

James

Location:

US-Florida-Gainesville/Jacksonville

Experience:

Most Recent Job Title:

Desk Side Technology Support Specialist

Objective:

Dedicated Technology Specialist with comprehensive software and hardware experience. Technically savvy. Recognized for team leadership, a tenacious approach to troubleshooting computer technology problems, and excellent customer relationships along with 17+ years of IT experience. Responsible, organized, strong attention to detail, excellent communication skills, proactive, punctual and available at a moment\'s notice.

Resume Text:

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Summary of Qualifications

Dedicated Technology Specialist with comprehensive software and hardware experience. Technically savvy. Recognized for team leadership, a tenacious approach to troubleshooting computer technology problems, and excellent customer relationships along with 17+ years of IT experience. Responsible, organized, strong attention to detail, excellent communication skills, proactive, punctual and available at a moment's notice.

Certifications

- CompTIA A+ Certified Professional, 2007

- Microsoft Certified Desktop Support Technician, 2006

- Microsoft Certified Professional, 2006

- CCMBA (Cisco Call Manager Administration), 2004

Accomplishments

- Provide customers with computer, printer and VoIP phone equipment support.

- Deploy Windows systems using Symantec Ghost, System Center Configuration Manager (SCCM) and MS User State Migration Tool (USMT).

- Install and maintain network gear, servers, routers, switches, etc.

Professional Experience

Foley & Lardner LLP 12/1992 – 9/2009

Technology Specialist II (1994-2009)

- Perform upgrades, repairs, system re-image, data migration, and maintenance to computers.

- Service HP laser printers, scanners and Xerox MFP devices.

- Cisco VoIP phone support and troubleshoot using Cisco’s Unified Communications Manager (CallManager) and Unity Voice Mail.

- Troubleshoot faxing/scanning issues using Omtool’s AccuRoute.

- Provide setup and technical support of BlackBerrys configured on company’s BES.

- Perform server tape backups and restores using Veritas Backup Exec.

- Assist with the development of standard images and deployment methods, install, test, debug, customize and configure applications, write and update documentation.

- Create/maintain inventory spreadsheet of hardware equipment.

- Provide technical support to offices nationwide (including travel when needed).

- Assist with relocation of the Tallahassee, Jacksonville and Miami offices.

Technology Specialist I (1993-1994)

- One of seven help desk personnel which helps support 500+ people in Milwaukee and 700+ people nationwide with software and hardware related questions. We operate LAN Manager in DOS & Windows environments on machines which range from 386SX to our current Pentiums. Support all home office software and outside packages such as WordPerfect Office, Lotus, Paradox, Harvard Graphics, cc:Mail, Groupwise.

- Coordinate and perform system upgrades in several offices from MS DOS to Windows 95, then later to 98.

Human Resources System Specialist (1992-1993)

- Revise Spectrum, a Human Resource Database System (HRDS) software for all offices of the Firm, and test the changes before implementation.

- Design technical reports and implement security measures to safeguard information in HRDS files.

- Write a description of steps taken to modify HRDS, procedures required to implement changes and gather suggestions for improvement.

Office of the Mayor, Milwaukee WI 10/1990 – 10/1992

Administrative Assistant

- Design, implement and maintain a database reporting system used for statistical purposes.

- Compose correspondence and budgetary reports for executive’s signature.

- Maintain confidential personnel and client records and financial records for two loan programs.

- Process payment of bills charged to office, handle payroll recordkeeping and timecards.

- Maintain inventory of office supplies.

- Serve as receptionist, deal with questions, complaints and concerns from the community.

Database, Inc., Milwaukee WI 9/1990

Data Systems Consultant

Responsible for complete database conversion, from a Reflex to a dBase database. Job involved changes to record specifications/field attributes and creation of reports designed in dBase.

Milwaukee County Joint Certification Program 4/1989 – 7/1990

Administrative Assistant

- Design, implement and maintain a database reporting system used for statistical purposes.

- Compose correspondence, staff reports, program policies and procedures.

- Process correspondence and applications of prospective/currently certified companies.

- Serve as receptionist.

UW-Milwaukee Hispanic Student Academic Services 1/1988 – 2/1989

Administrative Assistant

Assist department director and academic counselors on an administrative basis.

United States Army, 5th AG, Germany 10/1985 – 10/1987

Unit Supply Specialist (76Y)

Responsible to the Unit Commander for carrying out the Commander's plans for the accomplishment of administrative, clerical and supply functions of the unit. SP4 highest rank attained.

Technical Skills

Software: MS Office 97-2003 Suite: Excel, Outlook, Word. Interwoven WorkSite (document management), AccuRoute (fax scanning), BlackBerry Desktop Manager, Veritas Backup Exec, Track-IT! (call logging).

Operating Systems: Microsoft Windows OS 3.0-XP

Education

UW-Milwaukee, Milwaukee, WI 10/1994 – 10/1996

Business Administration - Special emphasis on Management Information Systems

Milwaukee Business Training Institute, Milwaukee, WI 3/1992 – 3/1992

Business Data Processing. Graduation Certificate, 94.7% Grade Average

St. Lawrence High School, Fond Du Lac, WI 9/1980 – 5/1984

High School Degree, June 1984, 3.5 GPA.

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