Field Service Engineer Resumes in US-Georgia: Kenneth

Field Service Engineer Resume

Contact Candidate

Name:

Kenneth

Location:

US-Georgia

Experience:

Most Recent Job Title:

Field Service Engineer

Objective:

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Resume Text:

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FIELD SERVICE ENGINEER

PROFILE

Focused and performance-driven professional with demonstrated experience in complex electronic and mechanical engineering technology solutions coupled with flexibility to adapt to all technical environments. Innovative and proactive with sophisticated skills in multi-channel retail and technical issues, troubleshooting equipment, installing computer systems, and improving performance through permanent corrective action completion. Innovative and seasoned problem-solver with solid dedication in achieving bottom-line results while formulating and implementing advanced technology solutions in meeting diverse needs. Extensive field background with broad abilities in web-based software applications, network cabling, equipment maintenance, installation, and operations monitoring.

KEY STRENGTHS

- Instrumentation Maintenance

- Analysis/Diagnostics Software

- System Troubleshooting

- Circuit Testing

- Test Equipment Operations

- Issue Resolution

- Tools/Parts Inventory

- Preventive Maintenance

- Research/Data Collection

- Operator Training

- Equipment Calibration

- Design Modifications

CAREER WORKPATH

RedBox DVD - Atlanta, GA

Field Engineer / Supervisor / Manager Jun 2006-Present

Oversee and supervise all services and operational concerns for 2500 kiosk in six southeast states including Puerto Rico for territory performance based on company’s victorious goals achievement. Check and ensure all kiosks functionality and merchandising to establish relationships with customers and clients. Oversee and maintain reliability of network infrastructure and operating systems to ensure 24/7 communication to other locations. Promote positive working attitude with all location owner operators, retail employees, and corporate staff to achieve bottom-line results. Guarantee safe and secure implementations of procedures.

Key Accomplishments:

- Successfully led and trained 17 regional supervisors and 125 merchandisers in multiple markets for utmost performance while supervising all aspects of multiple projects and stores utilizing strong multitasking skills

- Effectively instructed all staff members on company’s process flows and procedures through various process systems along with mechanical and electronic tools that facilitate all efficiencies

- Utilized exceptional computer literacy in various software applications and office productivity applications; created presentations to coordinate operations goals to provide effective solutions and meet performance goals

- Regarded as the key person who led the southeast region to be the number one out of 15 regions in company goals and metrics

- Formulated independent and valuable decisions human resource functions including training, recruiting and retaining, development, and performance coaching and counseling of more than 100 employees

- Installed, maintained and repaired service for kiosks, all electrical light boxes, CCTV’s and all server and communication equipment

- Checked and repaired equipment such as card readers, VSAT, RF devices and air cards with wireless modems to ensure all kiosks are communicating with the home office in Chicago at all times

- Guaranteed and ensured all on site kiosk air conditioners (HVAC) is working correctly to keep the kiosk internal components working at an optimum level

Christie Digital - Atlanta, GA

Field Applications Engineer Information and Technology Movie Theatre Support- Evenings after 5PM Feb 2006-Jan 2008

Proactively provided customer and equipment support in the field for all DLP/LCD digital projectors and networking server and IP equipment for streaming the movie content to customers including all AMC and Regal movie theaters in the metro Atlanta area in an evening shift/weekend and on-call duty. Established and maintained high quality standards and performance of company equipment and products in all venues that included installations, calibration, troubleshooting and repair of equipment. Used and applied SQL server and CNNA wireless knowledge to achieve utmost customer satisfaction.

Key Accomplishments:

- Provided assistance in the creation and preparation of technical documentation, reports and training materials for movie employee

- Effectively functioned as liaison with other company personnel, suppliers, customers and manufacturing to provide technical assistance for new 3D technology and special events showings for all new movies and several red carpet events

- Coached and trained staff in utilizing company products, systems, and tools on all audio/visual and networking equipment necessary for optimal performance

De La Rue Cash Systems, Architectural and Design Services - Atlanta, GA

Customer Service Senior Field Engineer Sep 2004-Jun 2006

Served as team leader in Georgia for all systems in all major banks, credit unions, schools, and most financial institutions in the Atlanta Metro area. Engaged in numerous functions related to maintaining equipment, obtaining and surpassing customers’ expectations 24/7 to 256 branches. Assessed technical problems and provided viable solutions; configured all software for teller work stations, safes inside the banks, ATMs, and alarm systems. Utilized electrical test instruments in reading and following electrical prints and technical drawings as well as repairing equipment and motors.

Key Accomplishments:

- Directed the development of new De La Rue products for customers including Bank of America, Wachovia Bank, Washington Mutual, Home Depot, and others utilizing experience with Win 2003, Win 2007, Win XP, DOS, Lotus notes, MS Word and Excel, network IP configuration, and Cat 5 cabling in repairing and replacing hardware and software for customers

- Completed electrical repairs and troubleshooting using AC/DC theory to repair electrical circuits; complied with satisfactory SLAs (service level agreement)

Transit Television Network/CNN, Architectural and Design Services - Atlanta, GA

Atlanta Field Technician (weekend/part-time) Jan 2005-Feb 2006

Managed on and off site maintenance of 550 Marta buses online; administered all flat screen monitors on buses as well as coordinated with NOC (Network Operations Center) in Orlando headquarters to ensure clear video and audio display of all software feeds for customer advertisements. Monitored and ensured the successful delivery of all commercial advertisements through 1400 monitors on the bus and rail systems to customers including General Mills, Ford Motor Company, and Pepsi.

Key Accomplishments:

- Successfully performed regular maintenance of 24 servers in coverage area layer II networks to maximize performance and control all inventory of parts to handle any Marta’s needs; GPS systems for bus stops

- Proactively used in-depth knowledge of Radio Frequency Engineering, Microwave Engineering practices, and expertise in IP networking in configuring information critical to IT and internal databases

Getronics Computer Software - Atlanta, GA

Field Information Technology Engineer (3-month contractor) Sep -Dec 2004

Provided advanced support on technical aspects involving desktops, front end registers, laptops, printers, servers and server devices including switch and patch devices. Oversaw and executed network changes, streamlined configurations, updated statistical reports including maintenance of network devices. Managed and ensured maintenance of SLAs for POS equipment functionality within four hour response time.

Key Accomplishment:

- Utilized and enhanced proficiency in systems integration and imaging and content management solutions; maintained trunk stock and RMAs; finished Dell and HP certifications

- Successfully repaired D-marc devices and wireless technology for correct communication and repair; replaced and configured WAN/LAN environment including Cisco routers and Cisco switches, and CCTV and card access reader repairs

Coinstar Coin Machines, Construction, Residential, and Commercial Office - Atlanta, GA

Field Engineer Nov 1996-Sep 2004

Administered all systems in grocery store chains, banks, credit unions, schools to maintain equipment and exceed customer’s expectations daily to 125 units. Developed and pioneered operations of coin pickup in Atlanta division that consisted of being responsible for $1.1 million weekly.

Key Accomplishments:

- Improved new Coinstar products and emergency service calls; performed troubleshooting and completed replacement of all Coinstar hardware and software for customers such as Pepsi, United Way, Kroger grocery stores, and other financial institutions

- Maintained battery backup systems, utilized electrical test equipment, read and followed electrical prints and technical drawings in conducting electrical repairs and troubleshooting

- Security software and hard ware to protect all of Coinstar coins (Money) at each kiosk

General Electric Medical Division, General Electric Gas Turbine Construction - Greenville, SC

Team Leader Engineer Tech 5 Aug 1984-Nov 1996

Functioned as Shit Team Leader Supervisor of Maintenance department and Field Engineer in the medical division for five years. Tasks included on and off site maintenance of Gas Turbine engines and plant needs and install, maintain and repair all MRI and digital imaging equipment. Performed and checked in house of CNC and PLC control systems, AC/DC analog and digital devices three phases 480 volt, ladder logic electrical test equipment, DOS, WIN 95, WIN XP operating systems.

Key Accomplishments:

- Maintained and checked electrical and wiring diagrams, robotics and conveyers as well as hydraulic and pneumatic aptitude and experience

- Set up, repaired and maintained our MRI and digital imaging products and equipment

- Performed preventative maintenance, managing repairs, and replacement parts

EDUCATION AND CERTIFICATION

ASSOCIATE DEGREE IN INDUSTRIAL AND ELECTRONICS ENGINEERING

Greenville Tech, Greenville, SC

(Transferred to Clemson University)

DELL CERTIFIED SYSTEMS EXPERT: 2007 | DELL CERTIFICATION: 2005 | HP CERTIFICATION: 2005

MICROSOFT CERTIFIED SYSTEMS EXPERT | MICROSOFT CERTIFIED IT PROFESSIONAL

COMPTIA A+ CERTIFICATION | CISCO CERTIFIED NETWORK ASSOCIATE

AWARDS

(2) RedBox Regional Manager of the Quarter Award in 2009

PROFESSIONAL AFFILIATION

American Engineering Association (AEA)

TECHNICAL SKILLS

Expert Level in MS Word, Excel and PowerPoint | Intermediate Level in Publisher and Access

Windows Operating System | Mac Operating System | Lotus Notes | A+

SOX Compliance | MRI and Digital Imaging Equipment

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