IT Director; IT Manager, IT Operations Manager Resumes in US-Pennsylvania: Mark

IT Director; IT Manager, IT Operations Manager Resume

Contact Candidate

Name:

Mark

Location:

US-Pennsylvania

Experience:

Most Recent Job Title:

IT Director; IT Manager, IT Operations Manager

Objective:

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Resume Text:

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-- Information Technology Management Position --

Focus of Interest: Health Care Industry

Accomplished and extremely capable professional with extensive background in generating environments that drive business value and support strategic objectives. Established ability in directing high-performing department and customer support programs. Consistent history of reducing costs, improving efficiencies, and increasing productivity. Competent at originating, leading, and coordinating projects. Possess strategic perspective and long-term vision, combined with commendable implementation of initiatives.

Strengths:

- Skilled at formulating and implementing organizational policies and procedures; experienced in collaborating directly with top executives (VP/CEO/CIO) of more than $100M organization

- Excellent leadership ability; support business needs with innovative IT approaches

- Capable in supervising both telecommunications and IT resources

- Devoted to self-education concerning new technologies and flexible in adapting to user group needs

- Outstanding analysis and planning abilities essential in achieving overall organizational objectives

Technical Proficiency: ESX VMWare, Microsoft Server 2003, Exchange 2007, Novell NetWare and GroupWise, Microsoft ISA, Microsoft Office 2000, 2003, 2007, Access, Visio, SQL Programming

CAREER HIGHLIGHTS

Vendor Relationships

- Renegotiated long distance services in 2004, broadband leases in 2005, and pricing contract for hardware and software in 2006 that successfully saved 20 to 30%

- Effectively developed and improved long distance services that generated 30% cost savings in 2003

- Established a database to track all vendors, monthly cost, contact information, and other important information, including IP data, SLA and service contract start/end date

Standards

- Implemented HW standards to save money on maintenance, training, and improve the user experience

- Developed printing, faxing, and copier standards to integrate with network’s scalable and cost effective plans

- Successfully implemented Linux as platform for WAN and server alert management which proactively alerts IT when devices fail (Printers, routers, switches, servers) saving licensing cost and improving response time

- Established Linux based management and configuration tool for all connections between data center and branches within company

- Implemented imaging for all servers to save recovery time in case of emergency or disaster. Company can restore any server quickly and easily.

- Developed disaster recovery plan and procedures.

Company Wide Electronic Health Record Roll-Out

- In collaboration with VP of Clinical Services, planned and deployed $1.5M Electronic Health Record system to 40 locations. Projected to save 1% or 1 million in first year.

- Developed and implemented budget EHR within budget

- Performed day to day management of deployment with EHR team members

Efficiencies

- Managed integration of VMWare into Microsoft network, which allows greater flexibility in adding applications, data, and other resources to Data Center without new HW. Saved 50K first year

- Implemented improvements to data center (fire suppression, better power efficiency and air handling)

- Installed Linux based products to monitor faults in Internet connections, hardware failures in routers, and status of network printers.

- Proactively use above to render help desk assistance. Notify customers of trouble before they call help desk.

- Started using VoIP within DCA locations that have high internal traffic. Installed VOIP in corporate location and now have company wide reception function on business side.

- Established contracts and agreements with Toshiba (phone systems), CDW, Comcast, and others to set fair rates and quality service.

- Initiated training program for help desk personnel, shortened the time to close a help desk ticket by 10%

The “Paperless Office”

- Selected document management product which now serves as automation platform for AP and Purchasing departments; established product and planned workflow for Finance Department; effectively saved 3 FT positions in last two years and dramatically decreased time spent in faxing, copying, approval of inventory, and invoicing.

Intranet

- Planned and managed Intranet to host Clinical, HR, Operations, and IT Department information and video

- Linked Intranet to email, help desk, clinical resources, HR and Benefit documents

- Currently improving site with ability to provide testing (government requirements); and tally results for users and management

Staffing

- Developed employee retention program for technical staff; facilitated training to hone skills of staff

- Offered online training courses; saved time by allowing flexible hours for study and adjustment of course schedules; monitored participants’ time on line; and ensured that participants were taking the courses best suited to their potentials and skills

- Taught computer course and wrote training curriculum for Unity Health Care Help Desk Department

Budget

- Delivered IT budget on time and under budget 6 of 7 years.

- Initiated and implemented scalable approach to develop staff skills in all departments and minimize outsourcing skills and knowledge

Support

- Traveled extensively to provide proactive direction to ITT Industries Email Upgrade Project

- Worked as consultant guiding ITT Industries and many other companies in providing IT support

- Established and developed software testing laboratory in WNYCS

- Trained in Boston with Compaq instructors on SAN installation and planning

WORK HISTORY

IT DIRECTOR - DCA - BALTIMORE, MD 2002-PRESENT

NETWORK ENGINEER - WESTERN NEW YORK COMPUTING SERVICES - ROCHESTER, NY 1997-2002

NETWORK ENGINEER - AMHERST COMPUTER GROUP - BUFFALO, NY 1995-1997

TECHNICAL SUPPORT REPRESENTATIVE - CHEYENNE SOFTWARE - ROCHESTER, NY 1993-1995

PARTNER - BUSINESS DATA SYSTEMS BUFFALO, NY 1991-1993

CITY PLANNER - CITY OF ROCHESTER - ROCHESTER, NY 1979-1988

EDUCATION

Bachelor of Science in Computer Science

- University of Buffalo, Buffalo, NY

Bachelor of Arts in Communications

- St. John Fisher College, Rochester, NY

TRAINING

Certified Cisco Network Associate - Citrix Certified Administrator - Microsoft Certified Professional

Certified Novell Engineer - Compaq SAN Training

AWARDS

- Who’s who in American Colleges and Universities 1977

- Best Poster Presentation - DCA Management Meeting

- Columbia Journalism Award (College)

AFFILIATIONS

ISAAC (Information Systems Audit and Control Association)

Hobbies

- Juggling, golf, and woodworking

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