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Quality Assuarance Support Resume
Kausha
US-Virginia
Data Entry
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FOCUS: DATA ENTRY
PROFILE
Highly motivated, hardworking and enthusiastic individual with proven ability to complete projects on time and according to specifications. Equally comfortable and effective in working with self-managed projects and as a team player; possesses excellent presentation and communication skills with unparalleled work ethic.
Demonstrates outstanding talent in customer relationships, continuous improvements, and customer reviews. Expert at utilizing network of relationships to collect and disseminate information, build support, and secure desired objectives. Driven by new challenges and desire to be successful in all endeavors.
SKILLS
Technical: Microsoft Office XP, 2203, 2007, PowerPoint, Word, Excel, and Access, Lotus Notes, Word Perfect, AS400, 50 WPM, Internet, Factorsoft, Microsoft Money, Faxgate, Reynolds & Reynolds, IBM System, 10 Key, QuickBooks Pro 2004, Laserfich
EMPLOYMENT
Cash Poster, First Capital Corporation -Oklahoma City, OK 2007-2008
- Checked daily accounts receivables worth $1M to $10M, from retail and food clients, while verifying daily balance reports to be submitted to the Accounting Department
- Reconciled daily accounts by inspecting the invoices to ensure transactions were closed and determine any anomaly in payments, account, or charge-backs and discounts
- Conferred with the management to discuss unnecessary charge-backs and present recommendations for accurate and consistent reconciliation of errors
- Served as the Moral Committee Chair responsible in organizing events, such as birthdays and lunch meetings
Data Entry Clerk, Chaparral Energy - Oklahoma City, OK 2006-2007
- Combined daily reconciliation of company’s credit card that involved categorizing while systematically evaluating office filing system, checking, and misfiling
- Discussed with other department personnel and resolved various credit card issues
- Modified customer questionnaire form for clarity and ease in completing
- Mentored temporary workforce regarding maintaining and filing customer invoices
P/T-PBX Operator, Valir Rehab. Hospital -OKC, OK 2004-2005
- Operated switchboard, Updating patient records; coordinated book binders; greeted/signed patients and visitors; and ensured patients paperwork were completed
Warranty Clerk, Hertz Corporation -Oklahoma City, OK 2001-2004
- Reviewed daily reviews and processing of more than 50 warranty verifications and completed projects, which saved quite a few thousand dollars to the agency
- Assessed every detail of the warranty form to guarantee accuracy, and properly processed the documents by using the business system
- Settled discrepancies and conveyed them to other departments to ensure proper filing and processing
- Established an “in house” system for auditing warranty claims, acquiring almost 100% accuracy
- Managed workload by monitoring actions accurately and efficiently using Microsoft Excel, Access, and Word
- Trained other employees on proper methods and procedures in processing warranty claims
- Oversaw a series of specialized projects for management dealing with problems in other department of the company
Processor / Receptionist, Rocor Transportation -Oklahoma City, OK 1999-2001
- Assessed past employment and driver verifications of prospective employees
- Conferred with different levels of personnel and management in outside agencies to acquire precise information
- Established business operations that include processing holding files and data entry forms, implementing the bus ticket system, handling the receipt of all incoming consumer payments, mentoring of other employees on the operation of the switchboard, resolving customer issues and providing excellent customer service to incoming calls, and routing calls to proper offices
- Acknowledged for having the ability to communicate effectively with personnel inside and outside the agency
EDUCATION
OSU-OKC -OKLAHOMA CITY, OK
Associate of Applied Sciences in Business Management: 2009
Associate of Applied Sciences in Accounting: 2005
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