MANAGEMENT EXECUTIVE Resumes in US-Kansas: Marcheta

MANAGEMENT EXECUTIVE Resume

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Marcheta

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US-Kansas

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MANAGEMENT EXECUTIVE

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MARCHETA BAXLEY

EAL TI

marcheta.baxley@gmail.com 12832 Gillette Street, Overland Park, Kansas 66213 913.780.2951, 913.269.4769

MANAGEMENT EXECUTIVE

PROFILE OVERVIEW

Dynamic operations executive with demonstrated tenacity and results-based experience in formulating business plans and strategies, optimizing and restructuring resources, building and empowering teams, and designing corporate business solutions to outmaneuver current and future industry challenges and transform underperforming business units. Reliably skilled at honing staff and in sustaining increase in productivity and efficiency combined with cross-functional expertise spanning numerous areas that include:

- Personnel / Team Performance Optimization

- Strategic Planning and Organizational Leadership

- Regulatory and Legal affairs

- Industry and Financial Analysis / Communication

- Corporate Policy Development

- Upper-Level Management Presentation

- Process Improvement

- Internal and External Communication

- Service, Product, and Revenue Enhancement

- Cost Containment

PROFESSIONAL EXPERIENCE

Director, Staff Operations Sprint Nextel (Overland Park, KS) 2009-Present

Appointed as Chief of Staff for Sprint’s President of Network, Operations and Wholesale with an organization consisting of 8 senior executive teams and more than 14,000 employees.

- Spearhead and act as the focal point of contact in streamlining internal and external communication, budget management, strategic planning, presentations, and financial administration.

- Function as the President’s liaison tasked to coordinate plans and initiatives in conjunction with the Executive Lead Team optimizing the company’s business strategies and realigning plans and objectives.

- Communicate key initiatives on behalf of the President to ensure that all priorities, operational goals, and financial targets are met and that all issues are addressed and resolved in a timely and efficient manner.

Acting Vice President , Interconnection Solutions Sprint Nextel (Overland Park, KS) 2009

Designated leader overseeing an organization and guiding a total of 1600 direct and indirect reports. Managed and ensured preparedness of the organization through strong focus on leadership, communication, and team work.

- Successfully led Interconnection Solutions organization during management transition; administered billions of dollars in annual access expense, as well as directed the maintenance and installation of Sprint network facilities generating hundreds of thousands of transactions annually in both large center environments and remote offices.

- Enabled the seamless restructuring of the organization and reduced labor intensive cost by developing, facilitating, and coordinating tactics for urgent cost management and outsourcing opportunities.

Director, Interconnection Solutions Sprint Nextel (Overland Park, KS) 2005-2008

Provided strategic direction to 300 direct and indirect reports and streamlined all engineering activities to provide installation and maintenance of Sprint Nextel’s wireless and wireline transmission and switching networks, including switch programming, 911 operations, and the provisioning, disconnecting, and maximizing usage of transmission facilities.

- Satisfactorily achieved build plan objectives, generating multi-million dollar revenues in the area of voice and data services.

- Maintained superior level of service by implementing numerous process improvements, audit opportunities, integrated work structure, and standardization efforts.

- Significantly improved workforce productivity by 10% to 15% annually for three years.

- Led and strategized execution of plans to capture annual expense savings of $50M to $100M through aggressive and creative cost-reduction strategies as well as enhanced workforce efficiencies, improving the profitability of voice and data services.

Director, Service Delivery Sprint Nextel (Overland Park, KS) 2004-2005

Directed and maintained the integrity of all service provisioning activity in a large center environment with a total of 400 direct and indirect reports. Built an additional organization of 150 employees to process service for cable companies. Strengthened the team and fostered continuous increase in efficiency.

- Dramatically increased product orders from 100 to 30,000 per month within eight months. Empowered focus on customer and met marketing needs in order to timely launch new services for cable companies.

- Orchestrated all efforts in raising labor productivity and maximizing profits through integration of work activities and consistent reporting on workforce management in order to manage greater work volume with fewer employees.

ENTREPRENEURIAL EXPERIENCE

Co-Owner Full Bottle, LLC (Overland Park, KS) 2005-Present

Profitably established a family-owned retail business and strategically developed plans, providing direction, operational strategy, and consultations to sustain and achieve business goals.

- Achieved annual revenue goals of more than $800K.

- Broadened customer connections and ramped up sales by engaging in cost-efficient marketing programs, such as coordinating and participating in community volunteer efforts, Green programs in recycling and organic product, and specialty customer interests programs.

Owner SPARK © Marcheta Baxley (Overland Park, KS) 2006-Present

Designed comprehensive education and mentoring tools for continuous and intentional development of individuals. Developed programs and speaking engagements focused on students and adults in charitable and professional instances.

- Creatively developed an instructional video for sale and online web site for resource, blog, and client support (thesparkjourney.com).

- Successfully conducted programs with educators to provide guidance in goal-setting for high school students.

PRIOR CAREER

United Telephone and Sprint United Management Companies

Director-Network Engineering, 2000-2004 Manager–ILEC/Business Relations, 1993-1994

Director–State Regulatory, 1998-2000 Cost Administrator–Regulatory Affairs, 1991-1993

Lead Negotiator–Long Distance International, 1996-1997 Supervisor–Network Operations, 1989-1991

Sr. Manager – Regulatory Policy, 1995-1996 Supervisor– Drafting / CPR, 1988-1989

Manager–Cost and Business Relations, 1994-1995 Management Trainee, 1987-1988

EDUCATION

(MA) MASTER OF ARTS IN TELECOMMUNICATION - Michigan State University, East Lansing, MI

- Emphasis: International Telecommunication Development and Telecommunication Business Applications. Completed two year program in one year.

(BA) BACHELOR OF ARTS IN TELECOMMUNICATION - Michigan State University, East Lansing, MI

- Emphasis: Political Science , Foreign Languages and Mass Media.. Completed four year program in three years.

- Overseas Study in London, England studying Political Science, Summer 1985.

- GTE Intern, Governmental Affairs, 1986

AWARDS

2008 Annual Executive Leadership Award | Top 2% Performer • Sprint Nextel

2003 Executive Key Contributor Award • Sprint United Management Companies

PROFESSIONAL TRAINING AND AFFILIATIONS

- Executive sponsor for Employee Resource Group at Sprint

- Conduct and facilitate mentoring circles for new hires, interns, and Employee Resource Groups

ACTIVITIES / COMMUNITY INVOLVEMENT

Board Member, Kansas City Young Audiences (Kansas City, MO)

Advisory Board and Mentoring Program Lead, Operation Break-Through (Kansas City, MO)

Volunteer and Classroom Speaker, Youth Friends (Kansas City, MO)

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