IT Support Services Supervisor Resumes in ------: Derrick

IT Support Services Supervisor Resume

Contact Candidate

Name:

Derrick

Location:

------

Experience:

Most Recent Job Title:

IT Support Services Supervisor

Objective:

Solutions-oriented specialist with over 10-years’ experience assisting in the design, deployment
and support of advanced technology and business solutions to position organizations for advanced growth
Recognized for ability to recognize gaps in IT infrastructures recommend technologies to achieve results and facilitate growth. Strength in understanding business requirements, articulate a vision, evaluate risks, and strategize profitable execution. Organized, take-charge professional with exceptional follow-through abilities and detail orientation; able to plan and oversee projects from conception to successful solutions. Skilled trainer and mentor communicates effectively with management, vendors, team members and staff at all skill levels.

Resume Text:

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PROFESSIONAL EXPERIENCE

COMsource, Inc. January 2006 – Present

IT Support Services Supervisor

• Lead Support Services and Technical Support Services staff in operational planning and projects, and organizes and negotiates the allocation of resources.

• Manage the deployment, monitoring, maintenance, development, infrastructure servers, PCs operating systems, and associated peripheral hardware.

• Work autonomously with stakeholders to define business and systems requirements for new technology implementations.

• Ensure the efficient utilization of technical resources – including personnel and equipment.

• Oversees all reports and documentation related to network and desktop systems operations.

• Develop maintenance schedules for network and desktop systems equipment.

• Practice asset management for technology hardware, software, and equipment.

• Manage Technical Support Services’ staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.

• Analyze existing operations and makes recommendations for the improvement and growth of the network infrastructure and desktop systems.

• Develop business case justifications and cost/benefit analysis for technology spending and initiatives.

• Establish and maintain regular written and in-person communications with department heads, and end users regarding pertinent Technology Resources activities.

• Oversees network and desktop related projects and project portfolio.

• Develop and implement all functional procedures, including those for network architecture, standards, purchasing, and service provision.

• Assist in the provisioning of end-user services, including help desk and technical support services.

MedQuist, Inc. 1996 – 2006

Technology Infrastructure Support Supervisor

People:

• Managed Technology Infrastructure Desktop Support and Helpdesk personnel

• Established communication standards for IT organizations and work assignment groups.

• Created escalation schemes for Helpdesk call resolution and desktop escalation procedure.

• Reviewed candidates for technical support positions.

• Trained and provided mentoring for technical support personnel.

• Establish and maintain working relationships across all businesses, across IT, and between technology team members.

Desktop support

• Provided technical support for issues dealing with enduser workstation and/or applications.

• Perform LAN Administrative tasks involving TCP/IP, adding users to groups to gain access to applications.

• Re-ghost and rebuilt machines using build disk to prepare machines for Y2K compliance.

• Installed software and hardware drivers off the network on individual laptops and desktops.

• Setup individual workstations to connect to the LAN by changing subnet masks, IP addresses, default gateway, change frame types and other network numbers.

• Supported clients remotely using remote applications (PC Anywhere and GotoMyPC)

• Supported a variety of Customized Applications.

HelpDesk support

• Provided remote technical support and problem resolution and determined problem ticket routing and escalation.

• Troubleshot technology support issues using remote access applications.

• Supported users on Windows workstation, in-house applications and desktop applications (MS office '97 and '95, Lotus Notes, and Visio)

PC Support

• Installed maintained computers, peripherals, and software.

• Performed contingency backup helpdesk support.

Projects

• Assisted with the creation of and supported MS Excel macros to help automate purchase order system.

• Evaluated various software packages for effectiveness and efficiency.

• Created and updated network topologies.

• Researched the efficiency and effectiveness of Intel Processor chips on company’s current PC models.

• Reviewed floor plans during company acquisition (MedQuist acquired Lanier Professional Services in 1999)

• Documented installation procedures for various software packages.

Education

BA Technology Management - University of Phoenix

anticipated graduation: 6/2011

Technology Skills

Software MS Word  MS Excel  MS Powerpoint  MS Access  MS Project  Novell GroupWise  Visio  Calendar  Firefox  Safari Internet Explorer MS Outlook

References

References available upon request.

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