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Director, Business Development Resume
Mechanical Designer/Drafter Resume
Successful B2B telemarketing, in-house (2551) Resume
Confidential
US-Maryland
Director
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SUMMARY OF QUALIFICATIONS
Accomplished, performance-driven, and multifaceted Information Systems Manager with 30+ years of hands-on experience in software development management, design, implementation and project leadership. Instrumental in coordinating business efforts to facilitate operational savings, additional profits, and competitive advantages. Demonstrated proven track record of establishing collaborative work environment coupled with the ability to effectively lead, mentor, and develop staff. Utilized in-depth expertise in formulating and executing technological solutions to overcome complex human resources, financial, and administrative issues. Employed exceptional work ethic and interpersonal skills in maintaining productive working relationships with people of diverse national and cultural backgrounds.
CORE COMPETENCIES
- Project Planning and Administration
- Strategic Planning and Goal Setting
- Technical Leadership and Team Building
- Strong Communication and Presentation Skills
- Software Design and Development
- Off-shore Development Management
- Disaster Recovery / Program Development
- Leadership / Team Building / Mentoring
CAREER HIGHLIGHTS
INFORMATION TECHNOLOGY AND BUSINESS DEVELOPMENT
- Conducted research, developed concepts and designs, created business as well as marketing plan for a new product; coordinated efforts toward the successful establishment of the PB Alert system which was estimated to generate $5 million bottom-line results annually. (PB Farradyne, Inc.)
- Ensured profitability through the development of business plan as well as business model to forecast work and staffing needs. (PB Farradyne, Inc.)
- Authored disaster recovery manual with focus on recovery and mitigation for Traffic Management Centers under a contract with the Federal Highway Administration. (PB Farradyne, Inc.)
- Assumed full responsibility in the structural design and selection of various hardware, software, and services, including user activated peripherals, such as speed calling equipment, application / development software, consulting services, and service bureau selection. (Chevy Chase Bank)
PROJECT AND OPERATIONS MANAGEMENT
- Directed full spectrum of the software department, which served as the developer and vendor of nationally recognized software packages including: MIST? software package, used to monitor freeways and arterials for municipalities worldwide; and the SmartNET software package, used to supply information on traffic conditions to the public. (PB Farradyne, Inc.)
- Developed and administered all aspects of the Y2K upgrade project utilized in tracking and directing upgrades to all customers’ versions of MIST? software. (PB Farradyne, Inc.)
- Served as the technical representative in the administration of project for Virginia Department of Transportation to manage the inventory of assets on their highways. (PB Farradyne, Inc.)
- Implemented processes and structure to develop deliverable schedule for the Central Artery (Bid Dig) project; served as the representative of prime contractor, Parsons Brinckerhoff. (PB Farradyne, Inc.)
- Recognized as key contributor in managing major projects within the department, including Contingency Planning (disaster recovery), electronic commerce, Year 2000, and data warehousing projects. (Chevy Chase Bank)
- Played a pivotal role in the oversight of technologies across the department, including artificial intelligence, 3-tiered architecture, PC LANs, client / server architecture, internet / intranet, workgroup computing, voice response, speed calling, and image processing. (Chevy Chase Bank)
CROSS-FUNCTIONAL COMMUNICATIONS AND RELATIONSHIP MANAGEMENT
- Established and cultivated strong working relationships with two off-shore organizations. In charge of managing successful off-site development in India. (PB Farradyne, Inc.)
- Led the negotiation of hardware, software, and service contracts, which facilitated cost savings by implementing advantageous terms and conditions. (Chevy Chase Bank)
- Maintained internal and external communication throughout the organization. Successfully prepared and delivered presentations to bank employees as well as external entities. (Chevy Chase Bank)
PROCESS IMPROVEMENTS, LEADERSHIP, AND DEVELOPMENT
- Created and streamlined process to continuously educate technical personnel regarding high-end technologies. (PB Farradyne, Inc.)
- Provided strategic direction to the development of processes and procedures, which enable the company to obtain the ISO9001 and CMM Level 2 certifications. Directed the successful implementation of quality control / standards and procedures department. (PB Farradyne, Inc.)
- Engaged in migrating Information Systems Department in-house from a service bureau. Developed, executed, and maintained standards and procedures, job descriptions, filling positions, and communications with management. (Chevy Chase Bank)
- Managed, trained, and developed 80 programmers, analysts, and first line managers accounted for diverse areas encompassing hiring, salary administration, reviews, career consultation, and termination. (Chevy Chase Bank)
PROFESSIONAL EXPERIENCE
PB Farradyne, Inc. (Telvent Farradyne, Inc.), Rockville, MD
VICE PRESIDENT / DIRECTOR OF SOFTWARE DEVELOPMENT 1998-Present
Chevy Chase Bank, FSB, Chevy Chase, MD
VICE PRESIDENT / MANAGER OF INFORMATION SYSTEMS DEVELOPMENT 1984-1998
The Riggs National Bank, Washington, DC
SENIOR PROGRAMMER / ANALYST 1981-1984
Navy Federal Credit Union, Vienna, VA
SYSTEMS ANALYST 1980-1981
Maryland National Bank, Baltimore, MD
PROGRAMMER / ANALYST 1978-1980
Benefacts, Inc., Baltimore, MD
PROGRAMMER 1978
Union Trust Company, Baltimore, MD
JUNIOR PROGRAMMER 1977
TEACHING EXPERIENCE
Johns Hopkins University, Baltimore, MD
MASTERS LEVEL ADJUNCT FACULTY 1994-Present
Montgomery College, Washington, DC
ADJUNCT LECTURER 1993-1995
American Institute of Banking, Washington, DC
INSTRUCTOR 1982-1985
EDUCATION
MASTER OF SCIENCE IN BUSINESS
Johns Hopkins University, Baltimore, MD | GPA: 4.0
Recipient of Edward J. Stegman, CPA Memorial Award for academic achievement
BACHELOR OF SCIENCE IN BUSINESS AND MANAGEMENT
University of Maryland, College Park, MD
PROFESSIONAL TRAINING
Data Processing Executive Institute, International Business Machines (IBM)
Software Estimation: In-Depth Workshop (Construx Software)
TECHNICAL PROFICIENCY
IBM MAINFRAMES
IBM RS / 6000
IBM PCs
MVS JCL and Utilities
OS / 2
Windows 95 / 98
Windows NT
UNIX
COBOL
C / C++
Java
SAS
ALC
CICS
DB / 2 and SQL
Lotus Notes
SNI / SNA
LAN / WAN
OO Design and Development
J2EE
Client / Server
Intranet
Internet / web
Artificial Intelligence
Voice Response
Predictive Dialing
Package Installation
Workflow
Testing Designs
Oracle
PROFESSIONAL AFFILIATIONS
Former Member of the Board of Directors, Chairman of the Technology Committee, Consumer Credit Counseling Service of Washington DC / Fort Worth, Texas / Spokane, Washington
Former Co-Chairman, Chevy Chase Bank Information Technology Steering Committee
Former Member, Chevy Chase Bank Human Resources Executive Committee
Former Member, Consumer Bankers Association Technology Committee
AWARDS AND HONORS
- Elected Senior Member of Institute of Electrical and Electronics Engineers (IEEE): Nov 2003
- Senior Professional Associate (Software Engineering Applications Programming), Parsons Brinckerhoff: 2002
- Awarded “Teacher of the Year” by Johns Hopkins University, School of Professional Study in Business and Education, Information Technology Department: May 2001
- Certified Project Manager, Parsons Brinckerhoff: 1999
PRESENTATIONS AND PUBLICATIONS
Recovery and Mitigation for Transportation Management Centers
U.S. Department of Transportation, Federal Highway Administration: 2007
http://tmcpfs.ops.fhwa.dot.gov/cfprojects/uploaded_files/rmtmc_finaldraft.pdf
“How Public Agencies Can Benefit From Vehicle Infrastructure Integration (VII)”
Panel Discussion, Institute of Transportation Engineers Annual Meeting: 2006
“Risks Involved in Management of Technology Innovation”
Presentation / paper with Mark Thompson, presented to IEEE International Engineering Management Conference: 2005
“Intelligent Transportation Systems Software Integration Project Risks Assessment and Mitigation”
Paper with Larry Yermack, presented to ITS America National Convention: 2002
“How to Retain Skilled Technical Professionals in a Highly Competitive Market”
Presentation / paper with Dr. James Novitzki to the IEEE-USA Professional Development Conference: 2000
“Year 2000 Project Planning for Signal Control Systems”
FHWA Regional Meetings (3): 1998-1999
"Interviewing for Impact"
Washington Post High Tech Career Expo: 1993
"Uses of Consumer Merge / Purge"
Group 1 Software User Conference: 1989
"To PC or Not to PC...That is the Question"
The Delta Sig: 1988
A Data Processing Primer for Banking Professionals
ISBN: 0-9610734-0-3, Compusultants: 1983
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