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Customer Service Representative Resume
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US-Florida-Tampa
10+ yrs
Vice President
The ideal company will be a leader in its industry and if not on the road to surpass its competition. The company is seeking experienced professionals to help contribute to future successes, grow revenues, and allow for career growth. I would like the opportunity to work for a company that will allow me to use all of my skills, appreciate my passion and drive, and empower me to contribute to the success of the company\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'s financial and business objectives.
ience with start-up organizations.
? Successful results in exceeding revenue targets, meeting and exceeding customer expectations, and building and maintaining long-term relationships within internal and external organizations.
? Received quarterly, annual and national awards recognizing achievements in exceeding assigned goals and objectives in multiple positions.
Professional Experience
LST-Solutions, LLC, New York, New York
President/Owner
2003- Present
? Negotiated partnership with Canadian organization to launch services in United States as new business start-up in the special event industry.
? Created business plan, marketing initiatives, and financial structure for service offering.
? Identify, target, present and close charity, foundation and corporate clients to offer this unique and innovative technology following celebrity attended, golf tournament, high-end charity gala, trade show and other special events to market event host’s or sponsor’s products and services.
? Develop business relationships with multiple charity foundations, Fortune 200 companies and other celebrity organizations to include technology at events.
Spherion Corporation, New York, New York
Business Development
January, 2002 – January, 2003
? Implemented sales plan on monthly and annual basis to measure, meet and exceed sales objectives for targeted Fortune 500 accounts.
? Performed appropriate prospecting and screening activities to identify qualified prospects.
? Collaborated with appropriate internal resources to develop sales presentation materials.
BrainMedia LLC, New York, New York
Business Director
October, 2000 - September, 2001
? Created 1-year strategic plan, 3-year business plan for new business start-up.
? Responsible for all marketing activities including, building marketing and promotional campaigns, branding, collateral creation, and trade show participation and planning.
? Profiled potential wireless industry partners and strategic relationships with wireless carriers/operators, wireless handset manufacturers, PDA manufacturers, and content providers to define a specific codec solution.
PanAmSat Corporation, Greenwich, CT
Director, International Sales
April, 1999 – October, 2000
? Established, maintained, and negotiated strategic relationships with leading domestic broadcasters expanding video programming to other regions of the world.
? Exceeded annual sales quota of $90 million by leading sales team of 4 and individual sales effort contribution.
? Identified and determined the need for additional satellite capacity to accommodate customer\\\\\\\\\\\\\\\'s international distribution requirements.
GTE Corporation, Florida and Texas
October, 1992 – March, 1999
GTE Communications Corporation, Irving, Texas
Marketing Manager
February, 1998 - March, 1999
? Analyzed market opportunities by development of a marketing plan, short- and long-term consumer planning and analysis of strategic implications of growth opportunities.
? Participated with several cross-functional (wireline, wireless, long distance, and DBS satellite) teams to develop the end-to-end process of launching new service and product offerings.
? Managed Channel Coordinators in each market of product offering supporting day-to-day activities within retail locations.
GTE Wireless, Tampa, Florida
Sales Manager June, 1995 - January, 1998
? Negotiated and implemented exclusive and non-exclusive Agent contracts on behalf of GTE Wireless.
? Responsible for over 26,000 customer acquisitions with annualized revenues of over $18 million.
? Participated on cross-functional team on the implementation of CDMA digital technology and was awarded one of GTE\\\\\\\\\\\\\\\'s highest honors for its successful completion. Awarded annual GTE National Team Award 1997.
GTE Wireless, Clearwater, Florida
Account Executive June, 1993 - May, 1995
? Exceeded sales quotas monthly, quarterly, and yearly to be recognized as one of the highest producing Account Executives in the United States. Annual Winner’s Circle recipient in 1993 and 1994.
GTE Wireless, Clearwater, Florida
Sales Associate October, 1992 - May, 1993
? Acquired customers in a newly created wireless retail environment and recognized quarterly for exceeding sales objectives.
Education
Florida State University, Tallahassee, Florida
Bachelor of Science, Merchandising 1987 – 1991
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