Senior Manager Resumes in US-Illinois-Chicago: See Resume

Senior Manager Resume

Contact Candidate

Name:

See Resume

Location:

US-Illinois-Chicago

Experience:

5-10 yrs

Willing to Relocate:

Yes

Willing to Travel:

Yes

Most Recent Job Title:

Senior Manager

Personal Website:

Objective:

Seeking a challenging position where I can employ my skills to improve operational efficiency and improve customer experience.

Resume Text:

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Customer Activation Manager—Enhanced Voice and Data Services

§ Represented service activation needs during Phase 1 of all new VoIP product development across the Enhanced Services VoIP Product Suite

§ Reduced provisioning cycle time from 20 business days to 5 business days for a cost savings of over $1 million a year

§ Enhanced process and systems to increase throughput, particularly for high volume mergers and acquisitions (Telverse Enhanced VoIP)

§ Managed a team of 10 service activation engineers responsible for provisioning of dial up modem services and enterprise and wholesale VoIP products

§ Developed career progression plan and successfully implemented it for two different operational teams

Customer Activation Manager—Dial Up Modem Service Activation

§ Wrote business requirements for systems and process to improve operational throughput

§ Subject Matter Expert on provisioning systems and process for dial up services including those used for mergers and acquisitions (Navipath and McLeod Dial Up Services)

§ Facilitated relationships across organizations with the purposes of streamlining process for service implementation

§ Led activation team responsible for turning up $380 million in annual recurring revenue

Project Manager—Dial Up Modem Service Activation

§ Primary Point of Contact for Top 3 Customer data accounts for implementation of modem services

§ Virtually managed cross functional organizations to deliver quality service on time and exceed Customer Expectations

§ Met 100% of Customer Commit Dates for Service Availability

§ Activated $10 million dollars in recurring revenue within six months

06/1996—10/1999 MCI Worldcom Denver, CO

Systems Analyst—Fraud Control

§ Co-Inventor of one patented fraud detection algorithm

§ Analyzed fraud trends for the purpose of establishing algorithms and system based thresholds to better identify fraud

§ Trained users on fraud monitoring system to quickly and confidently deactivate abused services

§ Acted as a primary liaison between Operations and IT developers to develop business requirements to improve fraud monitoring system

High Toll Analyst/Fraud Analyst

§ Monitored system to identify abuse on FGD, FGB, and VNET products

§ Evaluated completed transactions for quality assurance in order to protect the consumer

§ Identified fraud trends and deactivated services, saving the company up to $2 million dollars monthly and preserving the integrity of the network

Skills

§ Knowledge of VoIP and Soft Switch based networks and protocols

§ Subject Matter Expert on Customer Service Activation within the VoIP and Data Soft Switch Arena

§ Proven Leadership and Management of High Performance Customer facing teams

§ Proven ability to virtually manage functional teams across the organizations enterprise

§ Solid knowledge of Provisioning, Order Entry, and Order Management systems and processes

§ Order Fulfillment Process Subject Matter Expert across Global Voice and Soft Switch Operations

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