Technical Writer / Desktop Publisher Resumes in US-Illinois-Chicago Northwest: See Resume

Technical Writer / Desktop Publisher Resume

Contact Candidate

Name:

See Resume

Location:

US-Illinois-Chicago Northwest

Experience:

10+ yrs

Most Recent Job Title:

Technical Writer / Desktop Publisher

Objective:

Award-winning Technical Writer / Desktop Publisher with a proven track record of providing corporate clients with high quality, reasonably priced internal and external publications. Technical publications, SOPs, user guides and templates are currently in use worldwide by numerous corporations, from small and mid-sized firms to Fortune 500 companies. Nearly two decades of service in the Chicago suburban area and remote projects.

Resume Text:

.....Begin Resume Preview.....

ies.

Enclosed is a partial chronology of my completed projects.

Please take a moment to review this document and feel free to

contact me if you or any of your corporate clients require my

contract publication services.

I am happy to offer you any of the following three options:

* One-on-one discussion by phone or in person – call me at

(847) 428-7930

* Top-level references from corporate clients

* Work Samples via my Web site

(www.TechnicalWritingServicesInc.com)

Thank you for your consideration,

Robert D. Sperlazzo, President

Technical Writing Services, Inc.

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Selected Contract Projects

1989-Present

* IBM / CHICAGO PUBLIC SCHOOLS, Chicago, IL (2004-05)

Education / Infrastructure / Application Support /

Systems-Software: Compiled Operation Configuration and

Acceptance Test Results manuals; Revised IBM Chancery SMS

system-software training modules.

* IBBOTSON ASSOCIATES, Chicago, IL (2004)

Financial Industry / Systems-Software / Online Help:

Created manuals for Web-based asset allocation and

investment knowledge tools in a Web Services (XML)

and FIX Protocol environment; Revised and updated Online

Help system; Developed standard documentation template;

Converted documents to PDFs.

* PRINCE CASTLE, INC., Carol Stream, IL (2004)

Manufacturing / Commercial Foodservice Equipment:

Documented various foodservice equipment products and

procedures used by McDonalds, Burger King, Taco Bell,

Popeyes, etc.; Developed standard documentation templates;

Converted documents to portable document format.

* SEARS, Hoffman Estates, IL (2003, 1994-95)

Retail / Technical Infrastructure Outsourcing / RFP /

Systems-Software: Revised and updated Request for Proposal

for technical infrastructure outsourcing; Developed

standard MS-Word template; Participated in team

implementation of customer traffic forecast system; Set up

effectiveness-tracking system; Created spreadsheets and

promotional materials.

* RR DONNELLEY, Downers Grove, IL (2003, 2001, 1996-97)

Publishing / Enterprise Systems-Software: Developed

standard MS-Word, MS-Excel, MS-PowerPoint and Lotus Notes

templates for all technical manuals, online documentation

and intra-company communication; Documented Windows Rollout

processes and updated previous documentation; Converted

documents to new format and portable document format;

Designed and developed the Coris Division Content

Management systems courseware; Documented User & SysAdmin

Manuals.

* SANKYO PHARMA, INC., Parsippany, NJ (2002-03)

Pharmaceuticals / Financial / Systems-Software / Web

Applications: Documented multiple Web (Intranet)

applications and procedures; Developed standard

documentation template; Converted documents to portable

document format.

* NEXVU TECHNOLOGIES, Schaumburg, IL (2002-03)

Hardware / Systems-Software: Documented networking

hardware/software products; Created standard documentation

templates; Converted documents to portable document format.

* SHEDD AQUARIUM, Chicago, IL (2002)

Disaster Recovery: Edited and formatted Disaster Recovery

Assessment and Plan document; Converted document to PDF.

* PAX CLEARING CORP. (Chicago Board of Options Exchange),

Chicago, IL (2000-02)

Financial Trading Industry / Systems-Software: Documented

systems-software and financial floor-trading/business

processes in FIX Protocol environment; Developed standard

documentation templates; Converted documents to portable

document format.

* MOTOROLA, Elk Grove Village, IL (2000)

Electronic Manufacturing / Systems-Software/ Web:

Documented SysAdmin Guides, User Guides and Information

Packages for a factory automation tool used to monitor

wireless production processes and track utilization of

GEM-compliant equipment.

* LUCENT TECHNOLOGIES (Bell Labs), Lisle, IL (2000)

Switching / Wireless / Hardware / Systems-Software:

Designed courseware for a high capacity broadband

traffic-processing platform that switches, processes and

interworks voice and data streams from a variety of network

interfaces via several protocols; Edited code; Created

standard documentation templates; Converted documents to

portable document format.

* WM. M. MERCER, Deerfield, IL (1999)

Intra/Inter/Extranet / Systems-Software: Documented all Web

hardware, Web applications, Web infrastructure/environment

and network specifications for Intranet, Internet &

Extranet servers; Documented processes for the Web

environment, including Citrix-Winframe, Hyperion, Novell,

Sybase, UNIX, MS-IIS, change management, moving from

development to production, help desk, virus scans,

maintenance, backups, disaster recovery, switches, hubs,

etc.; Created standard documentation templates.

* ROCKWELL ELECTRONIC COMMERCE, Wood Dale, IL (1999)

Telephony / Client-Server / Systems-Software: Wrote User

Guide (installation & operation) for a new Predictive

Dialer Call Center System; Revised and edited CTI

Administrative and Maintenance manuals; Converted documents

to portable document format; Developed standard MS-Word

template; Converted documents to Windows Help files.

* TETRA REX, Buffalo Grove, IL (1998-99)

Manufacturing / Mechanical / Industrial Food Packaging:

Wrote Operator, Installation and Maintenance manuals for

gable-top food packaging machinery and User-interface

touch-screens; Converted documents to portable document

format.

* HEWITT ASSOCIATES / CITIBANK, Lincolnshire, IL (1998)

ERP / Systems-Software / Online Help: Wrote Online

documentation system for Citibank PeopleSoft User Help

Desk.

* VIDEOJET SYSTEMS / RR DONNELLEY, Wood Dale, IL (1997-98)

Manufacturing (Industrial) / Publishing: Managed and

staffed Technical Publications Dept. – up to fourteen

direct reports, both full-timers and contractors; Wrote

Operator and Service manuals for for industrial/high-tech

printers and Oracle system; Created standard documentation

templates; Converted Interleaf documents to MS-Word format;

Converted documents to PDFs.

* ANDREW CORP., Orland Park, IL (1995-96)

Manufacturing (Industrial) / ERP / Systems-Software:

Documented SAP R/3 procedures for Users in multiple

modules; Edited templates; Wrote and conducted stand-up

SAP/Windows Navigation training sessions for end users

classes.

* Certified Master of Written English by Brainbench.com,

September 2000

* Received "Superior Service" Award from Atherton Group

Career Services, Inc., Schaumburg, Illinois, June 2003

* Nominated "Contributor of the Month" by CARA Corporation,

Oak Brook, Illinois, August 1996

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Additional Career History

1991-1993

Details Channel Merchandising Services, Inc.

CENTRAL REGIONAL MANAGER

* Received "Employee of the Year" award, December 1992

* Hired, trained and managed 80+ direct reports in 18 states

for major computer-product vendors

* Consistently maintained highest regional percentages

throughout company history

* Trained newly-hired Regional Managers

* Wrote weekly company newsletter and client feedback reports

1988-1989

PTXI / Pritronix-Carterfone

NATIONAL ACCOUNT MANAGER and DIRECTOR VIDEO OPERATIONS

(Held two positions simultaneously)

* Saved company over $1,000,000 in service contracts and

maintenance business

* Supervised 11 Regional Service Managers of national

computer service corporation

* Monitored accounts, national in scope, in a LAN/WAN

environment

* Represented corporation in the field to clients

* Directed corporate video production operations

1988

Senator Jay Wolfe for U.S. Senate Campaign

PRESS SECRETARY and MANAGER: CAMPAIGN HEADQUARTERS

(Held two positions simultaneously)

* Wrote press releases, speeches, financial appeals, official

correspondence

* Created and produced political ads for radio and print

media

* Member of Governing Central Committee for U.S. Senate race

* Managed Campaign Headquarters, operations, staff and

volunteers

* Helped win the 1988 statewide election primary

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Software Experience

WINDOWS XP/2000/NT/Me/9X/3.X, MS-DOS, OS/2:

MS-Word, WordPerfect, Lotus Ami Pro, Adobe FrameMaker,

Interleaf, MS-Publisher, Lotus Notes, Adobe Acrobat, MS-Visio,

MS-Excel, Lotus 1-2-3, Quattro Pro, MS-PowerPoint, Lotus

Freelance, MS-Paint, Adobe Illustrator, CorelDRAW, MS-Help

Workshop, RoboHelp, MS-Project, Netscape Communicator,

MS-Internet Explorer, MS-Outlook, Lotus cc:Mail, Netscape

Mail, WinFax Pro, WinZip, etc.

MACINTOSH:

MS-Word, WordPerfect, Adobe FrameMaker, MacWrite, MS-Excel,

MS-PowerPoint, Adobe Illustrator, CorelDRAW, Claris

Persuasion, Claris MacDraw Pro, Netscape Communicator,

MS-Internet Explorer, etc.

--------------------------------------------------------------

Education / Certification

* Certified: Master of Written English,

Brainbench.com, September 2000

* Degree: B.A. in Communications (3.8 GPA),

Columbia College, Chicago, Illinois, June 1976

* Diploma: Technical Course,

Lane Technical High School, Chicago, Illinois, June 1968

* License: 3rd Class Radio Broadcasting License

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Awards

* Received "Superior Service" Award,

Atherton Group Career Services, Inc.,

Schaumburg, Illinois, June 2003

* Nominated "Contributor of the Month,"

CARA Corporation, Oak Brook, Illinois,

August 1996

* Received "Employee of the Year" award,

Details Channel Merchandising Services, Inc.,

December 1992

--------------------------------------------------------------

Et Cetera

* Elected Dundee Township Precinct Committeeman - since 2003

(Member of Board of Directors since 2004)

* Appointed Chairman, Palatine Township Committee on Youth -

3 yrs.

* Compiled and distributed “Informed Christian Digest,” a

national issues-oriented newsletter

* Wrote numerous publications for magazines, newspapers and

periodicals on local and national levels

* Wrote and published a book (still sold by mail order)

* Commercial Paste-up/Layout Artist: publications,

newsletters, posters, etc.

* Concert/Event Promoter in Chicago metropolitan area -

8 yrs.

* Licensed Counselor/Minister - since 1990

* Church Music Director - since 1980, Church Elder - since

1982

* Youth Worker (Public Schools) / Church Youth Director -

since 1979

* Public Speaker/Singer-Guitarist - since 1966; also

Songwriter-Composer

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