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10+ yrs
Yes
Yes
Executive Assistant to CEO
A sales position calling on businesses promoting the sale of products and services using product and prospect knowledge. Develop sales plans using marketing techniques and information developed through research.
Conduct sales presentations to prospects based on product features and benefits. Negotiate and prepare sales contracts and complete business activity reports.
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rospecting new accounts and assessing products and services. Self-motivated, strong communications, organizational, analytical, and persuasive skills. Contribute to team goals through independent initiative and team play.
EDUCATION
Bachelor of Science in Applied Management, Kaplan University, GPA 3.96, President’s List,
Projected Graduation 09/05
Associate of Science Degree in Applied Management, Kaplan University, GPA 4.0 (4/03)
SELECTED ACCOMPLISHMENTS
· Assisted in creating and implementing marketing plans generating 39% increase in earned premiums
· Prospected potential customer base and increased distribution channel agencies by 29%
· Prepared presentations and coordinated over 60 National Marketing/Sales Meetings
· Automated customer response system to provide a more effective and efficient process resulting in greater customer inquiries and responses
· Achieved High Academic Honors - President’s List - for 16 consecutive semesters while continually making significant contributions to the success of corporate operations
· Received recognition as a “Top Performer - “Airmen of the Quarter” and an Honorable Discharge from the United States Air Force
Sales & Marketing
· Guided and mentored a team of 6 Marketing Assistants assigned to regions nationally
· Guided the Marketing Team that delivered millions of dollars in premiums via expanded product lines and services designed to address market needs and business viability
· Monitored and coordinated team operations on a daily basis and provided direct support to traveling Vice President of Marketing
ANITA COONAN Page 2
· Developed lasting business relationships and traveled to educate the customers on product and service availability and the Zurich Business Process
· Researched market trends, demographics and economic outlook data to analyze the company’s ability to align the team; penetrate new markets; deliver increased profits
· Performed Human Resources actions; sat in on Marketing Team interviews and made hiring recommendations
· Team Leader of Inside Sales Department; trained a group 6 account executives on new products/services; liaison between sales manager and inside sales team
· Assessed customer needs, and tailored product to close sale
Customer Service
· Handled high volume of calls daily analyzing potential business opportunities while educating customer on products/services that meet eligibility requirements of product lines
· Ability to work in a fast-paced, multi-task environment with zero tolerance for error
· Displayed competent and professional demeanor when dealing with customers face to face resolving customer complaints
Executive Support Services
· Direct report to the CEO of this market leading commercial property-casualty insurance provider serving construction contractors and small business sectors in the U.S.
· Coordinated preparations for Corporate Executive Committee and Board of Director meetings; and created and set-up presentations
· Coordinated Award Meetings and Dinners, Luncheons, and Special Event planning for up to 1,000 company participants and their family members
· Assisted in developing and preparing Comparative/Financial Analysis, forecasts, projections, professional grade presentations, proposals, and complex spreadsheets using Microsoft Access, Excel, Word and/or PowerPoint
PROFESSIONAL EXPERIENCE
1993 – Present ZURICH INSURANCE SERVICES, INC., Jacksonville, FL
Executive Assistant l998 - Present
Senior Marketing Assistant 1994-1998
Customer Service Representative 1993-1994
1989 – 1993 AMERICAN PAGING, Jacksonville, FL
Customer Care Team Leader / Inside Sales
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