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US
1-3 yrs
Medical File Clerk
My objective is to secure a full-time position that maximizes my technical skill in a business environment
elping out with payroll and other office duties when needed. These duties included answering internal and external phone lines and the processing of new hires.
Medical File Clerk: Accurately maintained clinical records for about 100 youth under some phase of the judicial system. Performed monthly audits to ensure all records were organized according to Department of Mental Health guidelines and standards. Operated a switchboard with 200 lines.
Adoptions Assistant: Promoted from clinical file clerk to Adoptions Assistant for the Foster Family division. Processed all phases of the adoption from the freeing papers to the Order of Final Adoption and PAARP. Served as the point person between the Optimist Foster Family Adoptions Division, the families, and the county and federal agencies. Designed a file system to keep all records up-to-date.
AT&T Telephony Repair Representative 1999-2001: Effectively troubleshoot with customers over the phone for various outside and inside landline problems. Correctly diagnosed problems that were inside line problem therefore saving about five truck rolls per shift ($100 per truck roll). Built accounts with non-ported and ported numbers, added and deleted any services to accounts such as voice mail and caller id as requested by customer. Experienced in a call center that took 2,000 calls a day from a customer base of about one million. Maintained excellent call time while maintaining a quality assurance scores within the 90 %. Successfully graduated from a ten-week telephony course with top call grades.
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