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Support Services Specialist Resume
Resource/ Information Specialist /Customer Service Resume
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US-California-San Diego
10+ yrs
Yes
Yes
Sales Analyst
Quick learning, experienced IT professional seeks exciting and challenging career opportunity.
Let us help you find a job, submit your resume now.
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Epicor Software Corporation
2002-Present Irvine, CA
Sales Support
* Sales Analyst and Developer
* Sales Order fulfillment and Customer Service
* Sales Lead generation including cold calls
* Clientele and eBackOffice knowledge
Arizona Department of Economic Security
2001-2002 Phoenix, AZ
Technical Specialist
* Completed Natural/Adabase subsystem for Child Support Enforcement
* Also utilized Microsoft Project, Visual Basic, SQL and COBOL
Analysts International, Managed Services Group
1999-2000 Phoenix, AZ
CSM Manager
* Manager of CSMs in their function of managing consultants at client sites
* Client interface and management of sub-supplier organizations
US WEST Communications
1988-1999 Denver, CO
IT Manager
* Managed a variety of technical teams including Technical Support and QA/Testing.
* Performed all management functions such as coaching, team building, hiring and firing,
appraisals and budgeting.
* Project Management of multiple concurrent projects
* Implemented multiple Process Improvements
* As a Member of the Technical Staff (MTS) provided Tier 3 Technical Support for 100+
COBOL programmers in 14 states. Supported and installed COBOL and related tools
on 50+ MVS images, as well as PC’s.
* Programmed in the Toll & Billing systems.
Previous Industry Experience:
Member of Development Center Team at Arizona State University utilizing my technical
and communication skills. Team Leader/Project Manager of new COBOL CICS system for
State of Arizona UI Benefits Shared Work Program. IMS DBA for IBM, Charlotte.
Financial Aid Consultant. Student Loan Processing. Technical training and
specifications/documentation. Bookkeeping including AP, AR, GL, and Payroll.
Diversity Advocate.
Business Tools & Languages
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Expert:
Microsoft Office (Word & Excel)
COBOL
Microsoft Project
MVS
Microsoft PowerPoint
MVS Utilities
Problem Solving Skills
JCL
Technical Liaison
Easytrieve
Proficient:
DBs – Relational & Hierarchical
Windows 95/2000/NT
SQL
Outlook
Lotus Notes
CICS
Mainframe Tools
IMS / IDMS
Clientele
DB2
eBackOffice
Adabase/Natural
SEI/CMM
QA/Software Testing
Change Management
Supplier Management
Familiar:
Oracle
C++
Visual Basic
Unix
Netscape
SAS
Visio
Telecommunications
Education
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Moorhead State University Moorhead, MN
B.S. Mass Communications
* Cum Laude
References
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Available on request.
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