Auto Claim Representative Resumes in US: See Resume

Auto Claim Representative Resume

Contact Candidate

Name:

See Resume

Location:

Experience:

10+ yrs

Willing to Relocate:

Willing to Travel:

Yes

Most Recent Job Title:

Auto Claim Representative

Personal Website:

Objective:

To obtain a position which will allow me to transfer my experience and ablilities to your company.

Resume Text:

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1978-2005
Claim Representative, 2001 – 2005

• Accurately evaluated claims to determine applicable coverages and liability by verifying coverage, legal liability, and extent of damage to property.
• Examined claims making sure that estimates and other billings received were in line with normal guide lines.
• Negotiated comparative liability with other insurance companies and determined a fair settlement.
• Settled first contact bodily injury claims with injured third parties.
• Successfully resolved an average of 40 claim calls a day, explained coverage and handling processes both verbally and in writing as needed.
• Trained new representatives to achieve high levels of proficiency and customer service as well as served as a resource for other State Farm associates.
• Maintained a current knowledge of policy language and procedures related to the claim handling process.
• Completed the initial review of a average of 350 new claims a month.
• Consistently chosen for the 500 CALLS A MONTH CLUB.

Agent, 2000-2001

• Accurately maintained and serviced an existing book of clients.
• Supervised and trained 4 office staff as well as handled the bookkeeping for the company monies and personal office account.
• Sold auto, fire, health, life and mutual funds to new and existing customers in accordance with both company and Louisiana Insurance Commissioner Guidelines.
• Fervently marketed the surrounding area for new business via mail, telephone and personal contact. Was able to increase the existing book of business by 200 households within a year.
• Developed and followed an annual business plan to maintain a profitable book of business.
• Handled small first party auto and fire claims within the guidelines set forth for the agents.
• Conducted inspections of property to handle field underwriting concerns.
• On time to qualify for the “Millionaire Club” for Life sells.

THERESA JORDAN
PAGE 2

Agency Field Specialist, 1995-2000

• Created and conducted training classes for new agents and staff regarding new products and computer programs. Preformed monthly training classes as well as one on one training.
• Assisted with staff license requirements for the Louisiana Insurance Exams and conducted continuing education classes for already licensed agents and staff.
• Assisted agents on an as needed basis in the event of the absence of a licensed staff or agent.
• Acted as a liaison between the agents, claims and regional office employees to help maintain a good working relationship by addressing concerns between different departments.
• Assisted in developing and monitoring promotional campaigns to increase production as well as organized and helped to coordinate monthly meetings both on and off premises.

Payment Plan Supervisor/Specialist, 1978-1995

• Hired, developed and trained employees within assigned unit.
• Prepared annual salary reviews and promotions for employees as needed.
• Monitored workflow and adjusted handling as needed.
• Assisted our corporate systems analyst in resolving computer and training issues.
• Conducted training meetings for employees, agents, and staff within and outside of the department.
• Performed file reviews of employees to monitor work performance and address training needs.
• Effectively handled unresolved complaint files both in writing and verbally.

EDUCATION and TRAINING

7 of 9 parts towards CPCU designation
Completed over 168 insurance, customer service and computer courses offered by State Farm

Competent Toastmaster Designation – CTM
Able Toastmaster Designation - ATM

Graduate, Ouachita High School, Monroe, LA

PROFESSIONAL CERTIFICATIONS AND LICENSES

General Insurance Certificate
Life and Health Insurance License
Property and Casualty Insurance License

PROFESSIONAL AFFILIATIONS

Business and Professional Women’s Association

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