Customer Service Resumes in US: See Resume

Customer Service Resume

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Name:

See Resume

Location:

Experience:

1-3 yrs

Willing to Relocate:

Yes

Willing to Travel:

Yes

Most Recent Job Title:

Customer Service

Personal Website:

Objective:

*Career in Insurance Field.

Resume Text:

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nse#325244
Completed state required course for Property and Casualty License–August 2004

EXPERIENCE

06/03-02/05 Red Ball Oxygen, Shreveport, Louisiana
Accounts Receivable/Customer Service
Manage all aspects of Customer Service Department; customer account maintenance, customer-billing resolution, and added value services.
Responsible for maintaining cylinder-tracking system on daily basis. Billing bulk gas and maintaining spreadsheet for bulk billing.
· Assisted in implementing web based cylinder bar coding and tracking system.
· Winner of Team Work award January 2004.

10/02-01/03 DXP SEPCO, Houston, Texas
Inside Sales
Remote buyer. Order entry and purchase order entry. Placing factory orders. Assisted customers by placing orders and expediting order. Prepared spreadsheets for sales reports.

09/01-07/02 LSU Shreveport, Shreveport, La.
Student

Continued

Sylvia Slawson
Page 2

10/00 -08/01 Pelican Industrial Equipment, Shreveport, Louisiana:
Inside Sales
Wrote estimates and proposals for industrial equipment. Completed order requests. Created and maintained spreadsheets for sales reports and expedited factory orders. Researched customer invoice issues. Maintained purchase orders reports and expedited factory orders. Shipping and receiving.
· Created and maintained customer databases for sales reports, proposal information.
· Created database for quotes, equipment statistics, sales inquiries and quotes.

09/93-10/00 AIM of Louisiana, Bossier City, Louisiana
Inside Sales
Prepared proposals and formal quotes. Created purchase orders and placed orders with factory. Maintained purchase order and receiving reports. Processed orders, invoices and credits. Researched invoicing, shipping and inventory discrepancies. Procured parts and units for customers: including locating source and researching part numbers. Coordinated parts orders and initiated work orders. Expedited factory orders and monitored shipping lead-time. Supervised shipping and receiving. Maintained parts manuals and Material Safety Data Sheets.
· Assisted committee with creating procedure manuals for each department company wide.
· Served on Total Quality Management team.

01/93-09/93 AIM of Louisiana, Bossier City, Louisiana
Secretary/Bookkeeper
Accounts payable and receivable. Prepared proposals and formal bids. Organized and maintained service files and sales documents. Processed literature requests. Processed orders. Maintained salesman itinerary and salesman call reports. Processed credit applications.

Sylvia Slawson continued Page 3

1989-1993 Credit Center, Shreveport La:
Assistant Manager
Collected delinquent accounts. Processed and reviewed loan applications for loan decisions. Solicited new loan business and existing loans. Posted loan payments, maintained cash drawer and made daily bank deposits. Accounts payable and receivable.
1989 – 1992 Credit Center, Shreveport La.
Customer Service Representative
Processed loan applications and loan documents. Closed loans. Solicited new and existing loan business. Maintained cash drawer and made daily bank deposits. Posted loan payments.

1988-1989 Pico Finance Co, Shreveport, Lousiana
Customer Service Representative
Processed loan applications. Called delinquent accounts for payment arrangement. Prepared documents for loan closing. Closed loans. Solicited new and existing business. Posted loan payments. Quote loan amounts, term and payments. Maintained cash drawer and made daily deposits. Maintained customer accounts.

1984-1987 Commercial National Bank, Shreveport, Louisiana
Insurance Clerk
Monitored all consumer loans for proper insurance coverage. Added insurance to loans without proper coverage. Maintained customer account information.

1980-1984 General Finance Corp, Bossier City, Louisiana
Customer Service Representative
Responsible for preparing all documents and closing loans. Quote loan amounts, terms and payment amounts. Worked with customers on delinquent status. Solicit new business and existing business. Post payments received by mail and at counter. Maintained customer account information. Accounts payable and receivable.

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