PC Helpdesk Support Resumes in US-New York-New York City: See Resume

PC Helpdesk Support Resume

Contact Candidate

Name:

See Resume

Location:

US-New York-New York City

Experience:

10+ yrs

Willing to Relocate:

Willing to Travel:

Most Recent Job Title:

PC Helpdesk Support

Personal Website:

Objective:

Full-Time Employee 55K/Year

Resume Text:

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Visio, Internet Explorer, Outlook Express, MS Outlook, Netscape Lotus NotesR5.6, Adobe Acrobat, Ghost, VPN, PC Anywhere, Norton Antivirus, HP Pocket PC, PDA, Palm Treo600, Kyocera Palm OS Phone, Polycom Video Conferencing System and Networking configurations.

WORK EXPERIENCE

UFJ Bank Ltd., New York, NY 2004 - Present
Title: Associate
Department: Cash Management Service Group

I am responsible for Customer Support for the Cash Management Service Group.

Specific tasks included:
- Web banking system support (Installation, training and troubleshooting)
- Answering phones; responding to UFJ Bank divisions and Outside Clients..
- Creating confidential customer files, records, reports, accounting databases.
- Wire transfer management and balance reports for Outside Clients.

Canon USA Inc., Lake Success, New York (Long Island) 2003 - 2004
Title: Assistant of IT Manager
Department: IT Infrastructure Support and Coordination / Tech Planning

My primary responsibilities were providing Help Desk for customers and IT Support as well as PC Troubleshooting.
My secondary responsibilities were researching, purchasing and verification of the new technology product.
I worked as an administrative Secretary and Assistant for Executives.

Specific tasks included:

Primary
- IT customer support, helpdesk and troubleshooting.
- Hard maintenance and soft wares installation.
- Formatting systems and installing Windows operating system globally for each specific country
(Language) including software and drivers.
- Configuration of networks and network printer systems.
- As well as connecting to Lotus Notes mail servers and troubleshooting.
- Palm configuration and installation of soft wares as well as connecting to mail server.
- Management of global videoconference system, for IP and ISDN configurations and connection setups.
- Researched the new technology and verification of product.
- Reported of the verification results.

Secondary
- Worked as an administrative secretary and assistant for the Executives.
- Personal information, schedule manage, organizer and securing travel arrangements.
- Arranging conference calls and meetings.
- Created presentation documents in Power Point and Visio for Executive presentations.

KDDI America Inc., New York, NY 2001 - 2003
Title: Information System Support Specialist.
Department: Maintenance and Support Group

KDDI America is a telecommunications company providing local, long distance and International phone and Internet service. My responsibilities included PC Sales and Customer Support.

Specific tasks included:
- Supervised 10 supporters.
- In charge of managing and teaching fellow staffs.
- Provided management consulting service to customers.
- PC sales and follow up customer PC trouble shooting both on site and over the phone.
- Help Desk and account initiation, Internet helpdesk, telephone and customer service.
- Hard disk maintenance, motherboard, memory, disk drive change and installation.
- Formatting systems and installing Windows operating systems.
- Configuration of networks and network printer systems.
- Software & training: Provided on-site technical training for the following.
Mac, Windows95/98/Me/2000/XP, Office95/98/2000/XP, Internet Explorer, Outlook Express,
Netscape Communicator, Lotus Notes 5/6, Backup of server data. UPS setup for server and client PC.

Taisei Co. Ltd., Itochu Co. Ltd., IBM Japan Ltd., Mitsubishi Co. Ltd. Tokyo, Japan
Title: Chief Instructor / Trainer
Department: Information System Group

Working as an independent instructor and trainer.

Specific tasks included:
- Chief PC instructor
- PC instructor: Microsoft application & helpdesk (user support and customer support).
- Live television instructor for company employee satellite broadcasts across Japan.
- Composed PC examinations for women's managerial positions in the company.
- Also taught Microsoft systems to classrooms of handicapped individuals.
- Created and managed companyfs computer schools.
- Taught computer systems courses and training classes.
- Composed manuals for student lessons.
- In charge of teaching fellow instructors.

IBM Japan Ltd, Tokyo, Japan
Title: Secretary.
- For 2 year experience as Executive Secretary / Assistant 10 senior executives.

Title: Sales Assistant Manager
- Assistant Manager of Sales Department for PC sales to Financial Industry.

EDUCATION
Yamawaki Women's Junior College, Tokyo Japan
Child Psychology, English language and literature.

LICENSE and Certification
Microsoft Certified:
Microsoft Official Trainer. (MOT)

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