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US
10+ yrs
Employment Services Supervisor
To obtain a position in Management which will allow to use my skills in employee productivity, supervision and new program development
l on OMR and OVR mandated policies and practices specific to Employment Services
· Negotiate contracts for Performance Based Job Coaching with OVR representatives which to date have generated more than ¼ Million dollars in revenue for the agency
· Develop contacts resulting in multiple job placements for program participants
· Perform on-going Quality Assurance reviews for all Employment Service participants charts
· Provide comprehensive Intake Assessments
· Member of Elwyn, Inc Marketing Team
NPHS Girard Medical Center Philadelphia, PA.
Coordinator/Social Worker Extended Acute Unit (EAU) 2002 – 2003
· Developed job description for EAU Coordinator
· Provided administrative supervision for EAU staff to ensure units compliance with JACHO requirements
· Collaborated with the Office of Behavioral Health to ensure compliance with State mandates toward efficient operation of the EAU
· Provided all social services to the 22 court committed patients from admission through discharge
· Developed and maintained tracking system of all patients upon discharge toward ensuring compliance with outpatient treatment recommendations
Community Behavioral Health Philadelphia, PA.
Model Court/BHS Family Court Coordinator 1999 – 2001
· Member of Family Court, Dependency Division – Court Improvement Project
· Developed Model Court Policy Manual and job descriptions for interrelated departments to assist with targeted population
· Collaborated with Judges, Attorneys, DHS Workers and family members in the mediation process to determine appropriate treatment modalities
· Reviewed clinical evaluations and approved treatment in accordance with managed care protocols
· Ensured access to treatment and ancillary services for low income participants to encourage family preservation
· Compiled and identified in-network Mental Health and Substance Abuse service providers specializing in treating individuals participating in the program
· Collected and assessed statistical data for compliance with federal program requirements, judicial orders and tracking purposes
· Member of the CBH Ethics Committee
Member Service/Intake Coordinator 1996 – 1999
· Collaborated to develop Member Service Policy and Procedure Manual
· Interviewed, hired and supervised 22 Member Service Representatives
· Provided 24-hour/7 day availability to staff. Created scheduling format for the agency’s Clinical Division
· Monitored member complaints/grievances to ensure State compliance. Reported results in monthly Consumer Satisfaction forum
· Blended the Intake and Member Service departments, assuming supervisory responsibility for 20 additional employees
· Provided ongoing Intake Statistical Reports
· Monitored and provided direct supervision for Suicide Hotline calls
· Served on Quality Assurance committee
· Interfaced with Information Systems department toward development of integrated client database
Parkview/Graduate Parkview Hospital Philadelphia, PA.
Administrative Liaison/Clinical Social Worker 1991 – 1996
· Administrative supervision for all clinical staff on the 24 bed Psychiatric unit
· Audited charts for JACHO compliance
· Trained hospital staff on all phases of Involuntary Commitments and Mental Health Court process. Reviewed all commitments presented for admission
· Member of Psychiatric Triage Team
· Consulted with Physicians and provided mental health consults for physical medicine service
· Provided an array of social work services to patients admitted to the Mental Health unit and their families
· Performed clinical continued stay reviews with Managed Care providers and State reviewers
Metropolitan Hospital Philadelphia, PA.
Clinical Social Worker 1987 – 1991
· Prepared Social Histories for patients admitted to the 24 bed Short-Term Involuntary Commitment Unit
· Responsible for all aspects of case preparation for Mental Health Court
· Educated families on the Mental Health Court process
· Provided discharge planning and referrals/transfers to longer term care units
· Interfaced with Psychiatric Emergency Service Physicians and Mental Health staff. Approved and scheduled admissions
Education
LaSalle University Philadelphia, PA.
Bachelor of Social Work 1976
Dean’s List
Vice-President of Black Students of LaSalle
References available upon request
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