Admin Assistant Resumes in US: See Resume

Admin Assistant Resume

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Experience:

1-3 yrs

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Most Recent Job Title:

Admin Assistant

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Objective:

Strongly focused on understanding company objectives and developed human level soft skills to effectively improve my overall performance and obtain advancement.

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d to the proper area.
Assisted other areas with typing and filing.

01/04-10/04 Georgia Department of Corrections, Atlanta, GA _ Teacher's Aide
Effectively used bulletin boards and displays to assist incarcerated adults with sessions and shared ideas including “Working Well with Others of All Ages” and basic life skills. Ordered and processed new materials/equipment and assisted students in the location of print and non-print resources.

06/03-10/03 GC Services, Atlanta, GA _ Collections Account Specialist (Call Center)
Handled inbound and outbound calls. (100+ per day)
Central liaison for clients to confirm the validity of commercial and consumer debt.
Prepared demand letters and court documents including Motion for Process Server, Consent Orders and Reattempt of Service.
Negotiated settlements and approved payment arrangements with debtors.
Used Directory Assistance, County Tax Assessor, Creditors and the Internet to obtain debtor information including credit history, place of employment and assets.

01/02-12/02 Bishop Brothers Auto Auction, Atlanta, GA _ Marketing Rep
Greeted clients and performed courtesies until parties were available.
Provided office support to management including answering multiple lines, informed staff of company updates and managed tracking of daily appointments and cancellations.
Designed dealer service campaigns, proofread letters, faxed documents and prepared billing invoices.

01/01-12/01 Temporary Agency, Today's Staffing Atlanta, GA

ILD Telecommunications, Atlanta, GA _ CSR (Inbound Call Center)
Employed human level soft skills based on Kaset International, Effective Sales training and all available media to coach and mentor the skills necessary to meet and exceed standards of operation.
Handled 100+ calls per day.
Managed escalated issues, assisted with the development of incentive programs and recommended process improvements to ensure enhanced overall customer satisfaction.

06-99-8-00 Apple One Staffing, Atlanta, GA _ Receptionist
Created positive memorable customer experiences and ensured data integrity by updating client/employee records, resolved basic employment inquiries including benefits, program incentives and payroll inquiries in a fast, efficient, courteous, and professional manner.
Proofread letters and documents received from Management before delivering to destination.
Recommended appropriate selection, termination, and professional development of team members.

04/98-05-99 Greene Finance, Columbus, GA _ CSR
Assisted potential clients in loan applications.
Updated customer files and made outbound calls to arrange payment with debtors.
Provided office support to the branch manager and loan officers.

07/97-02-98 TSYS, Columbus, GA _ CSR (Inbound Call Center)
Provided the highest level of customer service to cardholders and retail banking customers in a timely manner while maintaining the integrity of the client.
Handled 50+ calls per day.
Referred more complex issues to senior staff.
Assisted cardholders and retail banking customers with account requests, inquiries, and problems such as: account balances, fund availability, fund transfers, stop payment orders, account closings, authorizations, name and address updates, and other general account activity.

EDUCATION Carver High School, Columbus, GA.
Class of June 1998

COMPUTER SKILLS
Proficient in Microsoft Office 97, Excel 2000, Lotus Notes 5.0, QuickBooks 99, Quick Mail, Telnet, Total Systems, Macintosh, Windows 2000, Windows NT, Windows XP and Word Perfect 6.1,

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