Customer Operations Assistant Manager Resumes in US: See Resume

Customer Operations Assistant Manager Resume

Contact Candidate

Name:

See Resume

Location:

Experience:

1-3 yrs

Willing to Relocate:

Yes

Willing to Travel:

Yes

Most Recent Job Title:

Customer Operations Assistant Manager

Personal Website:

Objective:

OBJECTIVE: To obtain a challenging position which will utilize my skills and experience as well as provide opportunities for advancement.

Resume Text:

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Wal-Mart, Dunwoody, GA
Department Manager of Automotive
• Ensured good customer service by greeting every customer, locating product on sales floor,
providing 100% in stock, verifying product rotation, and immediately removing distressed
merchandise.
• Operated handheld/SMART terminal, designated pricing and powered equipment, and use
other assigned tools.
• Followed established Company guidelines for merchandising, Customer satisfaction and
supervising hourly associates.
• Addressed Customer and Associate concerns by providing decisions and resources that
facilitate problem resolution.
• Communicated as necessary with other hourly supervisors and salaried management.

05/03-10/03 RMA / NEXTEL, Doraville, GA
Customer Finance Manager
• Responsible for the resolution of highly escalated finance issues and improve customer
satisfaction.
• Performed collection calls on delinquent accounts.
• Suspended or reconnected service depending on account status.
• Collected and processed all payments for both inbound and outbound splits.
• Updated database/web tool with customer interactions.

11/02-04/03 CTE Engineers, New York, NY
Accounting Department Assistant
• Performed payroll duties for the company’s 200 employees.
• Reviewed and processed expense reports and accounts payable.
• Assisted in the client billing process.
• Answered employee inquires about payment and reimbursement for work related expenses.

11/00-10/02 GE CAPITAL, Atlanta, GA
Customer Service Representative
• Served as direct point of contact for main office and field reps.
• Interviewed customers to obtain information needed to open a credit account, and credit line increases.
• Answered customer inquiries and explained available options.
• Obtained credit records from reporting agencies.
• Resolved billing or service complaints and referred grievances to designated departments for investigation.
• Provided customer service for consumer and commercial accounts, using communication skills to resolve issues quickly and accurately.
• Successfully maintained a 90% service level for Home Depot Credit Services.

01/99-10/00 THE COLLEGE OF NEW ROCHELLE, New Rochelle, NY
Student Orientation Staff Coordinator
• Communicated the mission of the College and generated a positive attitude about membership in the CNR community.
• Managed the Student Orientation Staff leadership selection process.
• Developed and implemented a comprehensive SOS training program, and supervised 13 team leaders.
• Assisted in the orientation process for all incoming students.
• Developed social and recreational activities for the fall term, including {camping trip for 150 students}.

06/94-12/98 BMG ENTERTAINMENT, New York, NY
Human Resources Assistant
• Assisted with orientation for new employees, including informing them about eligibility, salaries, benefits and other pertinent information.
• Communicated with employees or applicants company personnel policies and procedures.
• Maintained and updated employee records to document personnel actions and changes in employee status.
• Assisted the payroll department with processing and the distribution of checks.

EDUCATION The College of New Rochelle, New Rochelle, NY
1996-2000 B. S. Business Administration

SKILLS Access, Excel, Microsoft Word, PowerPoint, Outlook, Siebel, typing 40WPM, Internet proficient, 10KEY, CASS, Genesys, Noble Systems, Ensemble, Davox, DELTEK, Telegence, Compass, CARE and SMART systems.

REFERENCES Available upon request.

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