Senior Relationship Manager Resumes in US: See Resume

Senior Relationship Manager Resume

Contact Candidate

Name:

See Resume

Location:

Experience:

10+ yrs

Willing to Relocate:

Willing to Travel:

Yes

Most Recent Job Title:

Senior Relationship Manager

Personal Website:

Objective:

For many years, I have worked in Boston in a senior management position with supply chain services that had a national focus in the financial services industry. The expertise I have is wide-ranging and can allow me the benefit of succeeding in various roles such as customer and outsourcing relationship management, negotiations, financial and database management, office management, marketing and sales. My objective at this time is to secure a permanent position in the North Shore area utilizing these capabilities and be a key role in your company’s success.

Resume Text:

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ology, project management and problem resolution. While the camaraderie of working with colleagues allows the enjoyment of team accomplishments, it is always satisfying to take the initiative for independent projects to further challenge and learn new capabilities.
PROFESSIONAL EXPERIENCE

CONFIDENTIAL, Boston, MA 1999 – 2004
Senior Relationship Manager, Supply Chain Management
Managed corporate-wide national services with multiple outsourcing partners at multiple locations. Requirements were a strong emphasis on successful customer relations, project management, bid processes, negotiations, financial management, problem resolution, and marketing. Directed four managers; managed multi-level budget. Recent key projects include:

Customer Relations
* Developed and managed customer relationships; marketed new services; resolved high profile customer issues.
* Consulted with primary internal customers and executive management to determine direction.
* Managed relationships between corporation and outsourced partners.
* Created and implemented complex billing solutions for high visibility external client-facing divisions.

Project Management/Negotiations
* Lead a national internal team of seven working with five industry leaders to re-bid services.
* Results provided $5M savings, and improved partnerships with two major industry leaders.
* Improved quality, customer service, and expansion of services.
* Provided liaison and consulting support to global offices for re-bid of similar services.

Financial Management
* Developed plans and processes for controlling national spend for services, and managed program.
* First year results were $3M in corporate savings, and a reduction in the number of unmanaged vendors from 140 to 13.
* Improvements made in customer service, services, quality, turnaround, and product consistency.
* Managed budgets for multiple locations ranging from $100K-$20M.

CONFIDENTIAL, Boston, MA 1994 – 1998
Senior Manager, Shared Services
Managed Corporate Communication Distribution Services and MS Access employee database for 40,000 employees. Directed outsourced partnerships for New England-based services, requiring a strong emphasis on project management, customer relations, negotiations, change management and cost-effectiveness. Directed three managers and three staff; managed multi-site budgets.

Database Management
* Project leader for upgrade of a custom, state-of-the-art communications/employee database.
* Provided new distribution capabilities for communications and data feeds to other applications.
* Developed controlled processes, secure access requirements, with a single accountable resource.
* Created and implemented process for production/publishing/distribution of the Corporate Directory.
* Developed and managed the corporate mail code and communication database.
* Results provided improved data credibility, cost-effectiveness, and other benefits to the corporation and quickly became the major corporate-wide resource for employees and business units.

Mergers/Growth Management
* Managed growth through mergers, increasing the number of locations and expanding geography.
* Developed processes, designs, and floor plans to consolidate locations.
* Consulted with primary customers to expand services provided while containing costs.
* Negotiated consolidated outsourcing of all services, retaining staff through new vendors.
* Results were improvements in work environments, customer service, employee morale, product quality, turnaround, enhanced services, and cost savings.

CONFIDENTIAL, Boston, MA Prior to 1994
Manager, Logistics Services, Word Processing & List Management

* RFP team projects for outsourcing mail services, overnight courier services, transportation services, reprographics services, and list management services.
* Researched, analyzed, and recommended solutions through bid processes.
* Management of up to forty employees.
* Budget management.
* Co-leader in developing, launching, and marketing of state-of-the-art list management system.
* Developed and implemented processes, and directed marketing of services for the new capabilities.
* Provided staff and customer training for services, equipment, and technology.

PROFESSIONAL DEVELOPMENT

Accounting I
Diversity Programs
Leadership Training
Effective Negotiations
Principal Consultant (Digital Print, Graphics, Shared Services, Supply Chain Mgmt.)
Print On Demand – NY Conferences
Software: MS Word/Excel/Powerpoint/Access, Outlook, Quicken, QuickBooks Basic
Vendor Relationship Management
Women & Leadership Conference
Xerox Conferences

MEMBERSHIPS / ORGANIZATIONS

Danvers Civic Organization Executive Board, Treasurer;
Assistant Treasurer; Ways & Means Co-Chair
Downtown Women’s Club participant
Women’s Interest Network participant

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