Senior Technology Learning Consultant Resumes in US-New Jersey: See Resume

Senior Technology Learning Consultant Resume

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Name:

See Resume

Location:

US-New Jersey

Experience:

10+ yrs

Willing to Relocate:

Yes

Willing to Travel:

Yes

Most Recent Job Title:

Senior Technology Learning Consultant

Personal Website:

Objective:

Support corporate training initiatives by analyzing client needs, designing, developing, and/or delivering training and performance support.

Resume Text:

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Consultant, Learning
Technology and Solutions
Managed projects in enterprise-wide e-learning, on-line reference, and quality systems. Developed project plans to support project initiatives and ensure timely completion of project tasks and deliverables. Prepared technical documentation for a customer relationship management system.

* Designed on-line reference information to support a claims inquiry and investigation system used by customer service representatives company-wide.
* Designed e-learning materials in the areas of health care fraud and protected health information.
* Prepared standard operating procedures for the
Service Training and Development group.

TELCORDIA TECHNOLOGIES (Formerly Bellcore),
Piscataway, NJ 1987-2001
Senior Professional Instructor/ Developer,
Web and Multimedia Group (1995-2001)
Software Quality Engineer,
Software Quality and Reliability Group (1987-1995)
Led the design of web-based training, computer-based training, classroom training, and electronic performance support. Delivered internal and external quality assurance training. Performed software quality audits.

* Designed quality management training for 1600
engineers in four sites. Converted classroom training to web-based training, assuring consistent delivery and flexible scheduling.
* Analyzed client training needs for a new $49 million telecommunications technology project.
* Created a groundbreaking plan to automate the
Telcordia Learning Services product development
process. Led the project team from conceptualization through prototyping. Provided a 300-person group with fast, easy access to corporate knowledge, templates, frequently asked questions, and best practices.
* Delivered training programs for new hires, enabling Telcordia to maintain its ISO certification.
* Led the instructional design of the Telcordia Voice over Internet Protocol multimedia CD-ROM. Implemented state-of-the-art features based on Telcordia’s computer-based training standards.
* Served as project liaison between the Learning
Services and Software Product Development groups. Improved procedures, surfaced problems and negotiated solutions, and enhanced inter-group relations.
* Created and delivered software quality assurance training to over 200 Telcordia Client Company engineers and managers. Stretched client purchasing power with knowledge to evaluate supplier capability and minimize procurement risks.
* Performed quality audits of the nation’s leading telecom switch suppliers. Identified deficiencies and recommended improvements in supplier processes. Increased savings through prevention of software defects.

INTERNATIONAL MONETARY FUND, Washington, DC 1985-1987
Computer Systems Officer
Acted as customer liaison between the software
development team and end users. Led usability testing and acceptance testing with users. Developed and delivered software systems training and user documentation. Supported users.

GENERAL ELECTRIC COMPANY, Gaithersburg, MD 1982-1985
Training Coordinator
Supervised training activities of a three-person team.
Training Curriculum Developer
Developed and delivered classroom and computer-based training and user documentation. Doubled client training requests in first year of service. Promoted to Training Coordinator.

GENERAL ELECTRIC INFORMATION SERVICES COMPANY,
Rockville, MD 1981-1982
Applications Programmer
Developed COBOL programs to support a $1 million
financial, sales, and order entry system for a major New York record company.

EDUCATION

EdM, Instructional Technology, Boston University, MA, Honors
BA, cum laude, French, Wheaton College, MA, Honors
Junior Year Exchange, Dartmouth College, NH, Honors
Continuing Education, Computer Science, Wilkes
College, PA, Honors
Continuing Education, Multimedia Technology, New York University, NY, Honors

PROFESSIONAL DEVELOPMENT

Standards experience: ISO 9000-3 Guidelines, the
Software Engineering Institute Capability Maturity Model, Telcordia Quality System Requirements for Software, and SPICE
TickIT Lead Auditor training certificate
Web Development, Networking, and Databases
Systems Approach to Project Management
Practical Usability Testing
Information Mapping ™

PROFESSIONAL ASSOCIATIONS

International Society for Performance Improvement (ISPI)
American Society for Training and Development (ASTD)

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