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Customer Support Manager Resume
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US-Maryland-Baltimore
1-3 yrs
No
No
Teacher
9817 Endora Ct Phone: 410-363-1413
Owings Mills, MD 21117 Abailey5348@netscape.net
Anita Bailey-Matthews
Personal Profile
A passionate professional with experience in management, recruitment and enrollment. A multitasked, organized, self-starter with excellent communication skills and a strong desire to make a positive impact on the lives of all children and their families.
August 1996-May 2001
Norfolk State University Norfolk, VA
Bachelor of Science Health Services Management
Work Experience
9/20/04 -present KiddieAcademy Randallstown,MD
Teacher
·Prepares and implements classroom lesson plans/ program, organizations, and schedules
·Develops, plans and prepares instructional aides/ materials for classroom activities
·Maintain continuous communications with parents through letters, e-mail, and telephone
·Maintains developmental profiles for children
·Schedules and conducts parent/ teacher conferences throughout the year
·Prepares monthly newsletters
·Active participant in the parent meetings held on a monthly basis
·Responsible for scheduling field trips and speakers for monthly programs
·Responsible for the daily management, planning, and supervision of the classroom and the children
·Played an active role in the center becoming Maryland State Certified
12/ 2001- 6/2003 St.Bernardines H.S. Baltimore,MD
Family/Health Service Coordinator
·Provided thorough case management to a caseload of 35 children and their families
·Maintained and updated individual health records for children through a child plus database
·Responsible for recruitment and enrollment of new children in to the program
·Maintain all Health and safety requirements for state and federal standards
·Monitored and maintain records of all Asthma children through the A+ asthma initiative, contributing to a significant reduction in the number of attacks children had while in school
·Facilitated the Health Advisory board meetings for the center
·Organized and facilitated the yearly community Health fair/expo
·Integrated health education into the head start program
·Served as school sick/ injured advisor for children
·Served as a liaison between the Health community and Head Start families
·Conducted home visits as needed
·Conducted and monitored monthly fire drills
·Member of a management team, which would over see the daily operations of the program
·Daily interaction with community advocates, professionals, and families
6/2001-12/2001 Genesis ElderCare Towson, MD
Administrative Manager
·Managed dietary technicians, Housekeeping personnel, and maintenance during evening hours
·Provided admissions counseling for new residents and their families
·Conducted customer satisfaction surveys
·Served as a liaison between staff and upper management
·Daily interaction with hospitals and other Health care Professional concerning resident health issues
References upon Request
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