Passenger Service Agent Resume | Research Assistant Resume | Research Assistant Resume | Research Assistant Resume | Customer Service Professional Resume |

 

Search All Resumes | Submit Your Resume

Bilingual Customer Service Representative Resume

Owner Resume

Project Manager Resume

customer service repersentative Resume

Assistant Manager Resume


Contact Candidate


Name:

See Resume

Location:

India

Experience:

10+ yrs

Willing to Relocate:

Yes

Willing to Travel:

Yes

Most Recent Job Title:

Assistant Manager

Personal Website:

Objective:

Willing to work on challenging and dynamic project; Play a key role in IT project.

Resume Text:

Let us help you find a job, submit your resume now.

.....Begin Resume Preview.....


Applications, Object Oriented Technologies, E-Business & RDBMS designing technologies.
* 10 years hands on expertise in Object Pascal and Delphi
* Developed award winning application using Delphi and ARX
* Managed projects developed using JSP, Java Beans, Servlets, J2ME, ASP, VB, VC++, Pascal and Delphi
* Experience in Back-ends like Oracle, MS-SQL Server 2000 and MS Access.
* Good knowledge of using Rapid Development Tools like Microsoft InterDev 6.0, Microsoft Visual Basic 6.0.

Academic Qualification

Degree/Certificate
Board/University
Division/ %
Year of Passing
Executive Program in Business Management
IIM Calcutta
-
Currently pursuing
Dip. Course on
Oracle & D2K
Bitech Ltd. Chennai
N.A.
1997
M.A. Economics
Annamalai University [Correspondence]
Second
1996
B.A. Economics
Madras University [Correspondence]
Second
1994
PG Dip in Computer Science
BDPS Ltd. Chennai
First [72%]
1992
XII
Kendriya Vidyala
I.I.T. Chennai [CBSE Syllabus]
First [70%]
1990
X
Kendriya Vidyala, [CBSE Syllabus]
Second [54%]
1988

Technical Skills
FrontEnd
DELPHI, Visual C++, Visual Basic, Developer 2000
BackEnd
ORACLE 7.0, MS Access, MS SQL
Languages
'C', Object Pascal, COBOL, Java
Operating Systems
Windows NT, Windows 9x, Unix & Dos
Web Language
ASP, JSP
Enterprise Application
PeopleSoft EnterpriseOne (JDEdwards) Tools and Technology
Professional Experience

Assistant Manager, PeopleSoft-Covansys India Pvt. Ltd.
May '04 - Till Date

PeopleSoft EnterpriseOne [JD Edwards] is a complete suite of modular, pre-integrated industry-specific business applications designed for rapid deployment and ease of administration on pure internet architecture. Deployable in organizations that manufacture, construct, distribute, service, or manage products or physical assets, it provides an automated, highly flexible development environment; integration and business modelling tools; world-class usability; and predictive, customer system-specific diagnostic and support tools.

Life Cycle Management is aimed at managing an entire enterprise application lifecycle-implementation, operation, and maintenance. The central idea is to use technology to provide the industry's best Total Ownership Experience.

Role: Handled Life Cycle Management Quality Engineering team, for PeopleSoft EnterpriseOne Tools and technology. Had a key role in building the team. Handled complete QE testing life cycle. Main Functional role comprised of Test Architect and Review of Business Requirement Document.

* Travelled onsite (Denver) for Knowledge Acquisition
* Handled 7 projects in 6 months meeting all the deadlines; 2 projects were completed ahead of the schedule
* Created Test Plan, High level Test Conditions, Traceability Matrix, and Requirements Mapping; coordinating Test execution and Test conclusion.
* Test conclusion phase concludes with Test Results, Readiness Doc, Net change, Regression & Automation Handoff and the post-mortem analysis.
* All the projects handled had been on Manual Testing
* Formulated templates for handling the test process, projects status and reporting
* Involved in identifying and formulating Metrics for QEs
* Excellent work relation with the onsite team
* Coordinated weekly meetings with onsite Manager
* Plan and facilitate meetings at various phases of the project
* Work closely with IT department and Developers both onsite and offshore teams
* Thorough knowledge in Iterative Development Process
* Extensively worked on CaliberRM and Test Director 8.0
* Successfully met the entire project schedule.


Representative Projects:

1. TT-Standalone CD 8.11
This project was to ensure complete quality assurance to provide a stand-alone version of EnterpriseOne 8.11 that can be used by employees and Partners to:
* Demonstrate the product during sales opportunity
* Build proof-of-concept and prototype applications
* Provide training on tools and applications
* Support development by Partners
Tested on NT Platform and had reported 2 SARs


2. TT-Maintenance Bundle Delivery
This project focuses on addressing the differences of timing, terminology, and quality testing. Enterprise fixes are released as Individual Fixes for escalated issues, Bundles are released every six weeks following regression testing, and Maintenance packs are released each quarter.
* Designed the Test Plan with high level test conditions.

3. TT-Performance Monitor
A performance monitoring tool for PeopleSoft EnterpriseOne to improve the Total Ownership Experience; support the mid-market; and improve operational excellence. The objective was to monitor configured aspects of the system and save the resultant data to a database. The data can then be viewed through a user interface
* Tested on Intel, iSeries, AIX & SUN.

4. TT-E1 Web Services Gateway II
This was developed to provide EnterpriseOne Web Services Gateway, the necessary components of WebMethods and was re-branded as Web Services Gateway and delivered with the EnterpriseOne product. The business aim was to protect the existing investment in business integration logic.
* Touch-point for any LCM related queries

5. TT-Installer for Intel Enterprise
This has been observed that the current installation of our Tools Release code for Intel(r) based Enterprise Servers is based on a drag and drop approach. This approach does not manage the laying down of Third Party DLLs very well. It lays down the Dlls without taking into account pre-existing DLLs that are newer than the DLLs we are delivering. We need to mitigate this situationThis has been observed that the current installation of our Tools Release code for Intel(r) based Enterprise Servers is based on a drag and drop approach. This approach does not manage the laying down of Third Party DLLs very well. It lays down the Dlls without taking into account pre-existing DLLs that are newer than the DLLs we are delivering. We need to mitigate this situationSummarize the business requirement this project is aiming to address. Refer to section 1 of the Requirements Definition Document.
The TT-Installer installs the Tools Release code and the set of third-party DLLs in appropriate directories and avoids duplicate and redundant versions of the DLLs. A severe issue of conflicting DLLs which hampered the functioning of the tools code was thus handled and managed.
* Tested on Intel Enterprise and Deployment Server

6. TT-SPC Codes via website
This project addresses the business critical and production down time issue due to lack of a SPC to invoke the application at the customer environment. The software protection code thus generated through the web site would directly ensure faster customer service and would improve customer satisfaction.
* Tested on Intel and Unix for IE and Netscape

7. TT-Rapid Start Version System Data Cleanup
This project helps customer retain only those versions which are relevant to their business/industry. By default all the versions are bundled in the package. In this project Rapid Start configurations involve identification of versions by region, industry and industry within a region. Additionally identifying the base version in case the version has been copied has to be maintained. This is done during the install and Upgrade process of EnterpriseOne product.


Project Manager, Operations Manager; Softview Systems, Chennai
November '00 - Apr '04

Rejoined organisation to manage and spearhead some of the Internet based projects, and manages the operational aspects of the company. In this period, managed projects with varied technologies and team sizes. Provide direction, evaluate and validate technical architecture alternatives.

* Managed multiple project teams of 4 - 10 on different development platforms
* Manage projects from concept to production
* Communicate with client to scope projects, assess requirements determine assess change orders
* Contribute to the high-level strategic direction, vision and scope of multiple projects.
* Work closely with information architects, programmers, content developers and graphic designers to communicate and implement requirements
* Coordinate team pass-offs and collaborate to produce leading-edge Intranet/Internet and interactive technology solutions
* Plan and facilitate client and team meetings and work sessions, including QA and post-mortem project review
* Create presentation materials
* Provide input and direction for QA, usability assessment, test plans and strategies

Representative Projects
3D Tutor, VIT Developments Inc, Canada
Handled a team of 5 members on a Virtual 3D classroom based Tutorial for the subject of trigonometry. The assignment involved creating 3D character animated classrooms, captions and voiceovers. Macromedia Director, Flash MX, and 3D Studio Max were used in this assignment.

Jump, Propon Inc., USA, UK
A WGE[Wireless Graphics Engine], C++ based game for mobile phones was developed by a team of 2, and was involved right from the stage of conception, through client interactions to completion and delivery.

Aztek, Krish Associates, Singapore
A MIDP based [Java] game to be used on Motorola T720 phones was developed. The game was designed to be a Single-Player game. Managed the project, and had extensive interactions with the client. The game was completed in 7 days.

E-Business Site, Hi Tech Carbon, Indian Rayon, India
Identified business processes to put in place a comprehensive e-business site that with all the stakeholders and worldwide clients. The site connects to the factory management system at the production locations, to provide a complete solution to the customers of the company. Was involved in System Study, Scope Definition, Project Management, Quality Assurance and Functionality and Integration Testing. JSP, Servlets, JavaBeans and MS SQL were the technologies used to develop the site.

Touch-Screen Info Kiosk, William Thompson Associates, France
Project developed using C, Visual Basic, Java and MS SQL. Project was completed in 5 months. Interacted with the client extensively. Managed a team 5 members, and was involved in the complete life cycle of the project from Requirement Analysis, to Scope Definition to Delivery.

E-Collaboration Site, Indian Rayon, India
The project addressed the need for a knowledge sharing and management effort of the client. The site was developed to share the production, shipment, problems and issues, key actions, key personnel, and statistics of sales among four different production units spread across three countries. Managed a team of four members. Carried out extensive system study, and conducted a one-to-one study among user groups to avoid end-user resistance. ASP, MS SQL was used on IIS server.

QA Compliance and Documentation, Citibank, India
The project was to document the QA test results obtained from Orbit system, through Megasoft Ltd. All test results were documented to the specifications provided and made available in HTML.


Team Leader, DSQ Software Ltd, Chennai
June '00 - October '00

Part of the team that were involved in the migration and development, of a project from Paychex, USA. The client's business involved processing and management of pay checks from companies across several states in the USA.

* Handled a team of 15 members and managed two teams working on R&D, and module development.
* Project involved migrating about 2000 forms and libraries from Object Pascal to Delphi.
* Business logic had to be changed in about 30% of the forms.
* Back-end was migrated from BTree to Paradox
* Undertook the R&D of the BTree data structures and device drivers and process modifications necessary to print reports on specific printers.


Team Leader, Insoft Technologies, Pvt Ltd, Chennai
March '99 - August '99

Was deployed to Belgium for project scope study, and framework development. Visited client's customers to understand their requirements and determine process flow optimisations on the package. Held on-site group meetings with end-user to reduce user resistance to the package. Managed a team of 12 for the projects.

Representative Projects
Help Desk Management System, Compuserv N.V., Belgium
A typical help desk management system, to handle and support the company's products. Modules were designed to handle three levels of support, and complaint forwarding. Intensive MIS reports were designed to monitor and manage the performance of support staff. The product was developed using Delphi, with MIDAS components, and Paradox was the back-end system. QuickReports were used to generate the reports.

Advert-Pro, Compuserv N.V., Belgium
The aim was to develop a product that addressed the needs of newspaper and magazine publishers. The package was designed with modules like CRM, Advertisement booking, reservations, subscription management, circulation management, and was integrated with an accounts module. Multi Language Support at the form and back end level was designed for the user to change whenever possible. Database Security in terms of record level locking and table level locking was handled for detecting data collision. Product was developed in Delphi, QuickReports with Paradox as the native database, but could operate on any SQL compliant database.


Project Leader, Softview Systems, Chennai
January '98 - February '99

Was instrumental in organising the ad hoc development process into an organised structure and optimal utilisation of resources. Introduced several industry standard practises in managing projects. Reduced development time and the costs by the improvements suggested. Handled about seven Delphi projects during this period, and managed a team of 9.

Projects handled during the tenure here include:
Purchase Order Management System. Modules for purchases, inventory, sales, inwards, rejections and quality checks: Delphi, Custom Components, and MS Access

Quality Assurance and Certification System [Certi-5], was developed for a fasteners manufacturing company. Modules were used to use the testing data to verify and calibrate the products based on several physical and chemical properties. Delphi, MS Access was used in development. QuickReports was used to design the reports

Payroll Management System: A Delphi, MS-Access and QuickReports project developed to handle the payroll, HR functions of the client, who was in the business of manufacturing soft toys. The client had two manufacturing plants, one in India and one in South Korea. The project involved a complete study of the HR practises of both the plants, and device the system to handle both plants requirements. Modules included recruitments, manpower allocation based on production plan, leave records, increments, payroll processing and other requirements.

Production Planning System: Project was developed for a soft toy manufacturer in India. Undertook a complete study to understand the production process, vendor selection criteria, and manpower scheduling process of the client. The software took the marketing information based inputs as the production plan, and modules to calculate the inputs, raw material requirements, lead times, process scheduling, and manpower allocation and planning. The client reduced the costs and wastages by 15% after implementing the package. Was involved right from system study through development and implementation. Managed a team of 10, and the development was in Delphi, MS SQL.


Senior Programmer, Project Leader, Struct CADD Sector, Chennai
July '92 - December '97

Joined as a trainee programmer and graduated to the level of project leader in the Structural Engineering Software product company. In this period learnt and deployed several SDLC processes to reduce and optimise the development time.

* Developed an award-winning product from ACCE, India.
* Developed many libraries for the use in several packages, mainly in RCC design and constructions.
* Interfaced the products with AutoCAD using Visual C++ and ARX [AutoCAD Runtime extensions].
* Identified as the 'best employee' by the promoters of the company after having interacted with Civil Engineers, and understood the processes.
* This helped in developing the products, which were greatly received by the market.

Projects handled include:

RC-Drafting Suite: A drafting package that helps in all aspects of drafting requirements based on civil drawings. Modules include RC-Draft Manager, RC-Beam Drafter, RC-Column Drafter, RC-Slab Drafter, RC-Footing Drafter, and an extensive online Help System.
* Overall In-charge for Design and Development of the Software, including Engineering Designs, wherever applicable
* Designing User Interface in AutoCAD
* Developing Installation and Uninstallation, Software Protection Module
* GUI Demo for the same
* Delphi, Object Pascal, Visual C++, ARX, AutoCAD

Tile Viewer: An application that allows the storage of floor and wall tile patterns, and allows the end-user to provide the room dimensions and layouts, with which the package will provide graphic layouts, tile requirements, wastage and cost. Developed using Delphi and Paradox.

RC-Design Suite: A design package for RC[Reinforced Concrete] usages with extensive modules for RC-Beam Designer, RC-Column Designer, RC-Slab Designer, RC-Footing Designer, RC-Tool Box.
* Complete Modularised development
* Project was completed before schedule
* Proper planning ensured no budget overruns
* Interfaced with AutoCAD
* Context Sensitive Help system
* Delphi, Object Pascal, AutoCAD

Bridge SuperCAD: An Award Winning Software for the best product in Engineering Domain from Association of Consulting Civil Engineering in 1993. A Package for Load Estimation, Design & Drafting of Bridge Superstructures. Structural Graphical Displays, Drafting through AutoCAD. A 5 member team was involved in the development of the product. Developed using Object Pascal, AutoLISP and AutoCAD.


PERSONAL DETAILS
Date of Birth : 14 September 1972
Marital Status : Married
Languages Known : English, Hindi, Tamil, Marathi, Telugu
Passport No. : A7416248


A job posting with Bronze, Silver, or Gold Priority is required to veiw full resumes.
Click here to post a job now.



Current subscribers please login below.

Login form

Login below.


Forgot Your User Name or Password?

Featured Jobs


RIA Wholesaler (upper Northeast) - Gold Priority

RIA Wholesaler (upper Midwest) - Gold Priority

Retirement Plans Wholesaler - Gold Priority

Investment Representative - Gold Priority

WORK AT HOME ONLINE w/ 28 yr old Intl. Co - Gold Priority

Senior Accountant - Not-for-Profit - Gold Priority

Sales Position - Bronze Priority

Internet Marketer

TEACH IN CHINA IN 2009

Client Services Associate

Marketing Team Leader Assistant

Sr. Project Manager (425WI)

Home Employment

PC Data Pro

Home Customer Service Rep

Telecommunicator

Telecommunicator

Home Typist

Work @ Home

Telecommunicator

Featured Resumes


Owner/Designer

Internet Director

Account manager

INTERNAL SALES PROFESSIONAL / TRADER / FINANCIAL INDUSTRY

Senior System Management Officer

Customer Service

Java J2ee Programmer/Analyst

Receptionist

PhD Student - Engineer in Optical Fiber Datacom for Avionics

Inside Sales Representative