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US-California-San Francisco
5-10 yrs
Yes
Yes
Financial Travel Representative
To pursue a position in the financial and/or banking industry that utilizes and enhances my banking background, sales ability and communication skills.
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*Assessed, researched and resolved member issues
*Worked at Drive up and Express Windows
*Frequently opened deposit accounts
*Greeted and signed in prospective and current members
*Referred and sold bank products
*Exceeded in annual evaluation
1997-2001
Bank of America, San Francisco CA
Sr. Technical Support/Customer Service Representative
Teller
*Responded to customer phone inquiries
*Performed research on several systems to resolve client issues
*Liasion between customers and their bill payees
*Enrolled online banking clients in California and Pacific Northwest
*Handled escalated calls
*Coached and trained new representatives
*Handled basic and advanced banking transactions
*Referred and sold bank products
*Met quarterly sales goals (Friar's club)
*Exceeded in annual evaluations
ACTIVITIES
Fall 2004
Xpress Magazine, San Francisco State University, San Francisco CA
Staff writer
*Wrote articles on various issues related to business and politics
*Wrote a movie review
2002-2004
Associated Students Inc., San Francisco State University, San
Francisco CA
College of Humanities Representative (elected position)
*Liaison between students and administration
*Corporate Secretary
*Member on various university and internal committees
*SF State’s Lobby Corps member
*Promotions Committee Chair
*Frequently met with local, state and federal legislatures
*California State Students Association (CSSA) Board of Director
*United States Students Association (USSA) Board of Director
*Attended various workshops and conferences that enhanced skills and
knowledge on various issues
Fall 2003
Golden Gate [X]press, San Francisco State University, San Francisco CA
Staff writer
Beat: College of Ethnic Studies and International Relations
*Wrote various articles on topics ranging from a not-so popular
student
organization on campus to an upcoming mural project
*Wrote an opinion piece on the problems of SFSU’s shuttle service
*Copy-edited colleague’s articles for production
Fall 2002
AS Legal Resource Center, San Francisco State University, San
Francisco CA
Volunteer
*Interviewed students regarding legal issues
*Provided legal referrals and resources to attorneys and agencies
*Took various courses that enhanced knowledge of legal issues
Fall 1998
Skyline View, Skyline Community College, San Bruno CA
Reporter
*Wrote front-page news articles on various issues relating to funding
for community colleges in our system
*Interviewed key legislatures such as now former Assemblymen Ted
Lempert
*Edited colleagues news stories for production
*Helped format newspapers
OTHER ACTIVITIES
Campaigned for individuals who ran for positions ranging from various
city councils to the U.S. Assembly
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