Configuration Technician Resumes in US: See Resume

Configuration Technician Resume

Contact Candidate

Name:

See Resume

Location:

Experience:

5-10 yrs

Most Recent Job Title:

Configuration Technician

Objective:

To apply current education and experience in an environment that will allow me to pursue and develop new skills

Resume Text:

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a PXE boot network

-Configure each new load to user specifications following instructions provided by client

-Test and configure a variety of new and used printers for use in a number of business environments

-Perform minor hardware, software, printer, and network troubleshooting when necessary

February 2003-September 2004 Harvey’s Restaurant-Columbus, MS

Server/Trainer

-Quickly and efficiently serve guests at one of Columbus’s most popular casual dining restaurants

-Train new employees to maintain company standards and total guest satisfaction

-Helped comprise and edit new server training manual

December 2000-January 2003

Service Zone, Inc.-Starkville, MS

Coach

-Supervised anywhere from 15-30 phone technicians on Service Zone’s Gateway account

-Maintained accurate and detailed records in Excel of each team member’s performance metrics including attendance, number of calls taken, average call time, and call resolution percentage

-Provided reports to upper management of the teams’ data retrieved from Excel, Siebel, Lucent CentreVu, and the company’s time-keeping system

-Was a first-level management contact for both customers and employees

Technical Support Representative

-Diagnosed and resolved computer issues for Gateway customers through their Technical Support phone line

-Worked via live chat and Screen Sharing to remotely access clients’ computers for troubleshooting purposes

-Acted as a Level 2 technician answering questions for others, correcting replacement part orders, handling call escalation, and monitoring phone calls for quality assurance

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